Shower Trays UK レビュー 

Shower Trays UK からの回答

2024年5月13日

Hi Mr Marklew,

Thanks for taking the time to leave us a review.

I'm glad to hear you're happy with our product prices. We aim to be as competitive as possible in order to give the best service. In regards to the riser kit depth, the legs are adjustable to raise the shower tray to the require length, however they do have a maximum of 100mm. I can see this is noted on the product page, however we will make more effort to make this more clear.

Thanks again for our 4-star rating. We hope you shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年5月10日

Hi Cari,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our service. We hope the experience shopping with us is enough to have you shop with us again in the future.

Thanks again for our 5-star rating.

Best wishes,
Emma

Shower Trays UK からの回答

2024年5月9日

Hi Mr Leaf,

Thank you for the lovely review. I'm pleased to hear you had a great service throughout.

We pride ourselves on offering a great service at every step of the order process so your feedback really means a lot to us. I'll pass your kind words onto our driver, Ian and his manager.

Thanks again for our 5-stars. Your recommendation for our company is greatly received and we look forward to your next purchase.

Best wishes,
Emma

Shower Trays UK からの回答

2024年5月9日

Hi Gary,

Thanks for taking the time to leave us a review. It's lovely hear to hear you're happy with our service.

We hope the experience is enough to have you shop with us in the future and we would love to turn the 4 stars into 5!

Thanks again and best wishes.

Emma

Shower Trays UK からの回答

2024年5月7日

Hi Ben,

Thank you for taking the time to leave us a review. I cannot apologise enough for this awful experience shopping with us.

From having looked into this, I can see one of our suppliers fulfilled the order and I must say usually the delivery service with this particular supplier is excellent, however we do understand that these things do happen. We pride ourselves on how we handle these issues and i'm disappointed to see we have not met our usual standard.

My colleague who usually deals with returns was on annual leave at the time and due to sickness we were low on staff numbers meaning the communication wasn't as responsive as it should have been and for this I am truly sorry.

We aim to exceed our customers expectations and we have failed to meet this, and this simply is not good enough. We can only hope you do choose to shop with us again in the future, so we can give you the higher level of service we always aim for.

Best wishes,
Emma

Shower Trays UK からの回答

2024年4月29日

Hi Ann,

Thanks for taking the time. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.

I'm extremely sorry for the inconvenience the delivery caused. Despite our deliveries being kerbside only meaning assistance may be required, we have let ourselves down as trolleys should always be on our vans so that the driver can unload the goods with ease. This has been escalated to our logistics manager to ensure this doesn't happen again.

We aim to exceed our customers expectations and understand we have failed on this. We can only hope you do choose to shop with us again in the future, so we can give you the higher level of service we always aim for.

Best wishes,
Emma

Shower Trays UK からの回答

2024年4月18日

Hi Nigel,

Thanks for leaving us such a lovely review.

Firstly, I apologise for the original product not being in stock at your point of purchase. We are working on the stock functionality of our website and are seeing some great improvements this far, but sadly we do not have live stock feeds for products kept with our suppliers.

That being said, I am very pleased to hear you're happy with how we handled the situation, especially the service from the sales team leader Tanyka. I've passed on your kind words to her and her manager so she gets the recognition she deserves.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年4月17日

Hi Scarlet,

Thank you for taking the time to leave us a review.

Firstly, I would like to apologise for the issues regarding your delivery. It was an error on our part for the initial failed delivery and unfortunately, we did encounter an issue with the van meaning the order was further delayed. We are so sorry for the inconvenience this caused.

I am glad to hear the issue regarding your products was resolved. Our development team have looked into this to ensure this doesn't happen again so thank you for bringing this to our attention.

Thanks for our 4-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年4月11日

Hi Pauline,

Thank you for taking the time to leave us a review. I'm so pleased we were able to fulfill the order for you through one of our distributors. Unfortunately, we're unable to reach all areas through our own transport team but will guide customers to the right place if we do feel we can accommodate your request so it's lovely to hear your feedback.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年4月9日

Hi Mal,

Thank you for your repeat custom and taking the time to leave us a review. I'm so pleased to hear you're happy with our products, prices and service. We aim to deliver the best possible service throughout the order process so it's lovely to hear your feedback on this.

Thanks again for our 5-stars. We look forward to your next purchase.

Best wishes,
Emma

Shower Trays UK からの回答

2024年4月9日

Hi James,

Thanks for taking the time to leave us a review.

We aim to make our website as user friendly as possible to assist customers with making their purchase so thank you for your feedback on this. We aim to provide the best possible service throughout the order process so i'm glad to hear you had such a great experience shopping with us.

Thanks again for our 5-stars. We hope you continue to shop with us in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年4月3日

Hi Mr Petty-Saphon,

Thanks for taking the time to leave us a review. I'm very pleased to hear you're happy with the communication regarding your recent order with us. We provide regular delivery updates whether that's with our own vehicles or directly via a supplier, so it's great to have your feedback on this.

Thanks again for your 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年4月3日

Good morning,

Thanks for taking the time to leave us a review.

We're pleased to hear you're happy with our service and the product purchased. We pride ourselves on having a range of quality products from a number of reputable suppliers so it's great to have your feedback.

Thanks again for our 4-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年4月3日

Hi Gary,

Thanks for taking the time to leave us a review.

I'm very pleased to hear we resolved the issue regarding the wrong size being ordered. We build and maintain positive working relationships with our suppliers to ensure we provide the best possible service, so i'm glad we were able to sort this for you.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年4月3日

Hi Stuart,

Thanks for taking the time to leave us a review.

I'm so pleased to hear you're happy with our service. Our sales team are on hand to assist both pre and post purchase, so i'm glad to hear that any queries were resolved efficiently.

Thanks again for our 5-star rating. We look forward to your next purchase!

Best wishes,
Emma

Shower Trays UK からの回答

2024年3月25日

Good morning,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our service, especially our communication. We aim to provide the best possible service throughout the order process, so it's great to have your feedback on this.

Thanks again for our 5-star rating. Your recommendation for our company is greatly received.

Kind regards,
Emma

Shower Trays UK からの回答

2024年3月22日

Hi Mark,

Thank you for taking the time to leave us a review.

I'm so pleased to hear you're happy with our service, especially our delivery. We use our own transport for many of our orders are delivered safely so it's great to have your feedback on this. Thank you for your kind words to our driver, Lee. I've passed on your feedback to ensure he gets the recognition he deserves.

Thanks again for our 5-star rating. We hope you continue shopping with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年3月20日

Hi Mo,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our range of products, prices and our delivery service. We aim to provide the best possible service throughout the order process, so it's great to have your feedback on this.

Thanks again for our 5-stars. We look forward to your next purchase!

Kind regards,
Emma

Shower Trays UK からの回答

2024年3月19日

Hi Peter,

Thanks for taking the time to leave us a review.

I'm so pleased to hear you're happy with our service and product prices. We aim to offer the best service throughout the order process so it's lovely to have your feedback on this.

We hope you choose to shop with us again in the future. Thanks again for our 5-star rating.

Best wishes,
Emma

Shower Trays UK からの回答

2024年3月19日

Hi Sharon,

Thanks for taking the time to leave us a review. I'm sorry to hear you haven't had a positive experience shopping with us.

We do advise in our returns policy that a handling fee will apply to any return. I can see in the instance of your order, the supplier who delivered directly to you provided a collection from your home address so this handling fee covered this cost and the cost of inspection on return.

We do believe we are clear with this information and this can be found online prior to ordering, however we do of course respect your views and will take this on board under our next review as we always aim to keep costs to a minimum.

Best wishes,
Emma