Shower Trays UK レビュー 

Shower Trays UK からの回答

2024年7月23日

Hi Tim,

Thanks for taking the time to leave us a review.

I'm so pleased to hear you're happy with our level of communication for both deliveries and collections. We aim to provide regular updates so our customers are always informed, so it's lovely to hear your feedback.

Thanks again for our 5-star rating. We hope you choose to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年7月23日

Hi Alan,

Thanks for taking the time to leave us a review.

We aim to provide the best level of service throughout the order process, so it's great to hear your feedback on packaging and delivery time.

We hope you continue to shop with us again in the future. Thanks for our 5-star rating.

Best wishes,
Emma

Shower Trays UK からの回答

2024年7月23日

Hi Richard,

Thank you for taking the time to leave us a review. I'm very sorry to hear there was a defect with the original product supplied and for the inconvenience this will have caused. However, I do appreciate your comments on how we handled this and especially the service from Tanyka. We aim to get things right the first time, but understand defects may not be visible/known until the manufacturers packaging is removed. I will be sure to pass on your kind words.

We hope the experience shopping with us, is enough to have you shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年7月3日 に更新

Hi Phil,

We appreciate you taking the time to leave us a review and i'm pleased to hear you've had a positive experience shopping with us.

We aim to deliver the best possible service from having a range of quality products to having them delivered safely using our own fleet of vehicles.

Thank you for your kind words to our driver, Ian and our sales team. I've passed on your feedback to ensure they get the recognition they deserve.

Thanks again for our 5-star rating. We look forward to your next purchase.

Best wishes,
Emma

Shower Trays UK からの回答

2024年7月3日

Hi Chris,

Thanks for taking the time to leave us a review. I'm so pleased to hear you had such a positive experience speaking with our sales and customer services teams. We aim to deliver the best possible service whether that's before or after purchase so i'm pleased to hear all queries were answered efficiently.

Thanks again for our 5-star rating. We hope you continue to shop with us in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年6月26日

Hi Charlie,

Thanks for taking the time to leave us a review.

I'm so pleased to hear any queries you had were answered promptly and efficiently. We provide regular product training to ensure our teams can be provide accurate and helpful advice for as many products as possible therefore it's great to hear your feedback.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年6月26日

Hi Mr Ward,

Thank you for taking the time to leave us a lovely review. I am so pleased to hear you had such a wonderful experience shopping with us.

We aim to deliver the highest level of service throughout the order process from having a range of quality products to having them delivered to you in a well communicated delivery. Communication really is important to us so we provide regular updates for our own transport delivery services, including a text update to say you're the next drop. It's great to have your feedback on this.

Thanks again for our 5-star rating. We hope this experience is enough to have you shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年6月26日

Hi Paul,

Thanks for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our business that may need attention or review.

Having looked into this, I can see your order was due to be fulfilled by our supplier. Their usual timescale for deliveries is 1-3 working days, so this was the information that we passed onto you. We were not advised until you chased the order that the item was out of stock and for this I can only apologise. It should not have been down to yourself to chase your delivery and we should have been more proactive in keeping you informed.

I can see the item was due to come back into stock a few days later meaning delivery would still have been within the 5-7 working day timescale you had selected. Unfortunately no date could be guaranteed as the supplier were also waiting for stock.

My colleague did explain this on the phone and apologised for the delay, but understandably you were disappointed with our service. I can appreciate this was not the outcome you would have wanted and we have let ourselves down on communication. I have listened to the call and I do believe that my colleague was polite and courteous when speaking with you. Unfortunately, we were unable to get the item to you any sooner so can understand you reason for cancelling the order.

Best wishes,
Emma

Shower Trays UK からの回答

2024年6月26日

Good afternoon,

Thank you for taking the time to leave us a review.

I'm so pleased to hear you're happy with our service, especially delivery. We aim to offer a prompt and safe delivery for all orders no matter how big or small the product so it's lovely to hear your feedback.

Thanks again for our 5-star rating. We hope you shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年6月10日

Good morning,

Thanks for taking the time to leave us a review. I'm so pleased to hear you're happy with our service, especially that provided buy our customer service team and delivery department. We work hard to ensure we provide the highest level of service throughout the order process, so it's lovely to have your feedback.

We hope you continue to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年6月6日

Hi Steven,

Thanks for taking the time to leave us a review. I'm sorry to hear you haven't had a positive experience shopping with us.

Firstly, I must apologise that the original shower tray was damaged. From looking into this I can see the order was delivered via a pallet courier. Due to the size and fragile nature of the product ordered, sending this out again had a high risk of damage which would have caused further delays and inconvenience. As we do not cover your area using our own vehicles, we did make the decision to not replace the product for which I am extremely sorry.

We aim to exceed customers expectations and I apologise that we have not done so on this occasion. We are reviewing our delivery services and will look at alternative suppliers for the larger shower trays to ensure deliveries can be fulfilled. We hope you do choose to shop with us again so we can give you the higher level of service we always aim for.

Best wishes,
Emma

Shower Trays UK からの回答

2024年6月5日

Hi Stuart,

Thanks for taking the time to leave us a review, i'm pleased to hear you're happy with our products and prices.

Sadly, our drivers are not insured to enter properties due to the risk of potential damage as many of our products are of a heavy and fragile nature and should be handled with extreme care. Information on our kerbside delivery policy is displayed on our website and clarified in your delivery email. We appreciate this can cause an inconvenience to our customers, but we can assure you this is never our intention and aim to be as transparent as possible before an order is placed.

Despite the above, I am very grateful for our 5-star rating and I hope you continue to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年5月29日

Hi Janet,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our delivery and customer service. We aim to deliver the highest level of service throughout, so your feedback really means a lot to us to ensure we maintain a brilliant standard.

Thanks again for our 5-star rating. We hope you shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年5月29日

Good morning,

Thank you for taking the time to leave us a review.

We aim to be as competitive as we can be with our delivery charges to ensure we give the best possible service. Due to the size and nature of the products, sadly the product you have purchased does have a premium delivery charge.

We regularly review our delivery services and your feedback will certainly be taken on board. We hope you do continue to shop with us in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年5月21日

Hi Bill,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our efforts to get things resolved for you. We understand that sometimes the wrong thing is ordered and will do everything we can to ensure a smooth return/new order.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年5月20日

Good morning,

Thanks for taking the time to leave us a review.

I'm so pleased you're happy with our service and communication. We provide regular updates to keep our customers informed of their deliveries so it's lovely to have your feedback.

Thanks again for our 5-star rating. We hope you choose to shop with us in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年5月16日

Hi Richard,

Thank you for taking the time to leave us a review.

I'm so pleased to hear you're happy with our service, especially delivery. We aim to deliver the highest level of service throughout our order process, so it's great to have your feedback on this.

We hope you continue to shop with us again in the future. Thanks again for our 5-stars.

Best wishes,
Emma

Shower Trays UK からの回答

2024年5月16日

Good morning Esme,

I'm extremely sorry to hear you have not had a positive experience when looking to place an order with us. Having looked into this further, I can appreciate your feelings of disappointment. In honesty, the initial miscommunication on our part is due to a lack of experience in this type of order. After further investigation and research, we found that we could fulfill the order to your requirements.

I can see you have spoken with our director who did respond to you via email on the 10th advising if you did want to place an order, we can make the necessary amendments to the order once the item has been delivered with proof of delivery to the location you specified. I apologise if there has been no further communication from our side on this, but we were waiting for an order to be placed.

If this email has not been received please let us know and this can be resent. This email would not have come from the sales team you initially dealt with, but from our director who spoke with you later.

We aim to exceed our customers expectations and understand that we have failed to do so. We will use this as a learning curve and as we are now more knowledgeable on this type of order, hopefully we do not have a similar instance in the future. I can only apologise for your experience.

Best wishes,
Emma

Shower Trays UK からの回答

2024年5月16日

Hi Mrs Hodge,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our service, especially where delivery is concerned. We aim to provide the best possible service so it's lovely to hear your feedback on this.

Thanks again for our 5-star rating. We hope you choose to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年5月13日

Hi Greg,

Thanks for taking the time to leave us a review.

Due to the way the shower trays are manufactured, the underside will have a design in the stone resin that creates "air pockets" that will form a suction between the shower base and the sand and cement mixture advised to install with. I can't see any communication from you since delivery, so I do hope any issues were resolved and you are happy with the product quality.

Despite the above, I am pleased to hear you're happy with our delivery communication. We hope the experience is enough to have you shop with us again in the future.

Best wishes,
Emma