Shower Trays UK ロゎ
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Shower Trays UK レビュヌ 

1,244
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TrustScore 5段階評䟡の4

4.2

济宀リフォヌム業
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5぀星のうち5の評䟡

In a pickle. Ordered a tray from (another company) on 3rd of April, sadly they failed to deliver until the following Friday the 10th of April despite a promise of 3 working day deliveries. I was fo... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Swift service - items arrived well before anticipated day of delivery. Driver particularly helpful, lifted shower tray up and over the front door step and left it at the foot of the stairs. Guidance... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The web site enabled the fast identification of our preferred options for tray, enclosure, and shower control. The online chat answered my questions on delivery time quickly and accurately. Payment wa... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I’ll keep it brief.Ordered a shower tray from Kartell through Shower Trays online. Ordering and arranging delivery was seemless even allowing for me requiring a change of delivery day. Delivery a... もっず芋る

䌁業が回答したした

䌁業情報

  1. 济宀リフォヌム業
  2. バスルヌム甚品店
  3. 陶磁噚卞業者
  4. 䜜り付け家具提䟛業者
  5. ホヌム センタヌ
  6. シャワヌルヌムのドア専門店

圓該䌁業による蚘述

Shower Trays UK is a British company specialising in shower enclosures and shower trays. We have over 2000 showering products available at very competitive prices. Our partnerships which specialist delivery companies ensure your items are delivery on time and in good condition.

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4.2

ほが満足

TrustScore 5段階評䟡の4

1244件のレビュヌ

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4.2

すべおのレビュヌ

(1,244)

過去12か月のレビュヌ数: 43件

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5぀星のうち2の評䟡

On the website

On the website, shower tray was showing as “in stock” ( although it did say ‘low’ stock levels) Received an email a day later saying tray not in stock and would be at least 2 weeks - refund was dealt with promptly and did me a favour as I found a better tray, next day delivery and cheaper from another retailer

2024幎10月29日
自発的なレビュヌ
5぀星のうち1の評䟡

I had a very disappointing experience


I had a very disappointing experience with my shower tray. I bought this in May and the delivery guy was unprofessional. After installation, I noticed the tray isn’t level—water drains to the corners instead of the middle. Static water just sits there. I wouldn’t recommend this product.

2024幎5月2日
自発的なレビュヌ
Shower Trays UK ロゎ

Shower Trays UK からの回答

Good afternoon,

We are very sorry that you are disappointed with your purchase. I have looked into in this and cannot see that you contacted us to report any issue with your order.
You can be assured that if we were notified we would have investigated your complaint.
The last correspondence available to me, was an email from ourselves to confirm your delivery date.

Kind Regards
Alex

5぀星のうち5の評䟡

I recently purchased a shower tray and


I recently purchased a shower tray and toilet from Shower Trays UK and found the experience totally satisfactory. The website is easy to navigate, the prices competitive and I also telephoned for advice which helped me with my decisions. The items were delivered on the days specified when ordering, with the toilet arriving next day as I needed it quickly. Excellent all round!

2024幎10月21日
自発的なレビュヌ
5぀星のうち1の評䟡

If I could give less than a 1 star then


If I could give less than a 1 star then I would. Emails are never answered! Delivery was late, then refund was denied after awaiting a response. Multiple emails sent with no response. Shop elsewhere as this company is a disgrace

2024幎10月17日
自発的なレビュヌ
Shower Trays UK ロゎ

Shower Trays UK からの回答

Good afternoon Angela,

We are extremely sorry we are unable to respond to your obvious frustration, as we cannot identify your order. If you are able to provide your order number, I would be happy to investigate further.

Kind Regards
Alex

5぀星のうち1の評䟡

Don’t bother!!!

Haven’t received it yet
 14 days after ordering.
UPDATE: apparently the order did not go through, and it is now out of stock. The sales rep I rang was unfriendly and curt. Never once apologised for the inconvenience, just made excuses for not answering emails and justifying the failed order
 ‘Well we played our part’

DON’T BOTHER!
If I could give a 0 star rating I would

2024幎10月15日
自発的なレビュヌ
Shower Trays UK ロゎ

Shower Trays UK からの回答

Good afternoon,

We appreciate you taking the time to leave a review.

I am really sorry but we are unable to assist you without some additional information. If you could please provide any reference / order number received, I will be more than happy to investigate further.

Kind Regards
Alex

5぀星のうち5の評䟡

Wide choice and excellent price

The shower tray I ordered was exactly what I was looking for, non-slip and the same footprint as the bath it is replacing. It was also in the sale and at an excellent price. I placed my order, which took over 2 weeks to arrive as it was out of stock. Lee kept me fully informed of progress and it arrived when stated. It hasn’t been installed yet, but it looks perfect. I feel I should point out that it arrived on a big pallet so it could be stored upright, and was consequently very heavy. We left it in the garden until we could muster friends to help us get it off the pallet and in the house upstairs under the spare bed. It has to be stored flat when taken off the pallet. I’m very pleased with how easy the ordering process was, and would use this company again.

2024幎9月6日
自発的なレビュヌ
5぀星のうち1の評䟡

I do not recommend the order arrived damaged

I do not recommend the order arrived late and damaged

2024幎9月20日
自発的なレビュヌ
Shower Trays UK ロゎ

Shower Trays UK からの回答

Hello Tomasz,

We appreciate you taking the time to leave a review,

I have just looked into your order and cannot see any correspondence regarding damage to your order?
I will follow this up with a separate email shortly, to see if there is anything we can do to assist you further.

Kind Regards
Alex

5぀星のうち1の評䟡

Shower tray delivered without the trap


Shower tray delivered without the trap nor upstand seal. Had to arrange delivery of these missing items.
The 850 x 1700 shower tray was not worth the money paid for it as I had to strengthen the underside upon installation. I requested some level of compensation for the inconvenience only to be offered a discount on future purchases. An offer I will not be taking up. You live & learn 🀔

2024幎9月16日
自発的なレビュヌ
Shower Trays UK ロゎ

Shower Trays UK からの回答

Hi Martin,
We appreciate you taking the time to leave a review.

I am very sorry to hear that the waste & upstand were missing from your original delivery. This order was sent directly by the manufacturers, and as soon as we were made aware of the issue, we arranged for the manufactures to dispatch the missing parts to you.

It is disappointing for us that you are unsatisfied with your purchase. We sell large quantities of this range without complaint, however we will monitor this in the future.
Best wishes,
Alex

5぀星のうち5の評䟡

Excellent comms before buying

Excellent comms before buying. Excellent product when delivered. I made a mistake in ordering, which was immediately sorted by Danny in Customer Service. Brilliant overall experience, would highly recommend.

2024幎9月13日
自発的なレビュヌ
Shower Trays UK ロゎ

Shower Trays UK からの回答

Good morning Mark,

Thanks for taking the time to leave us a review.

We are so delighted to hear you are happy with our service. We pride ourselves on offering the highest level of service throughout the order process, so it's really rewarding to hear your kind words.

Thanks again for our 5-star rating. We look forward to you shopping with us again in the future.

Best wishes,
Alex

5぀星のうち1の評䟡

AVOID

Bought two mirrors on 5th September, we have 24th September and it still hasn’t been delivered. Zero communication. Send emails no response.

Order number 1000030248

2024幎9月24日
自発的なレビュヌ
Shower Trays UK ロゎ

Shower Trays UK からの回答

Good Morning,
Thank you for taking the time to leave a review.
We take great pride in the service we provide, and so it is extremely disappointing to hear you are dissatisfied with the service received.

Having looked into your order I can see that the delay in receiving your delivery was due to an issue with our courier, who unfortunately didn't notify ourselves there was a problem on this occasion.

As soon as they confirmed the products had been damaged in transit, a replacement order was raised with the mirrors now being delivered directly from our suppliers, in order to try and save time.
This was then immediately communicated to yourself via the email address provided on your order. That said, we take your feedback on board fully, and recognise on this occasion our usual levels of communication perhaps fell short up until this point.
Our suppliers have advised that the mirrors should actually have been delivered on 21/09. I will email you my contact details so that I can assist you in resolving any outstanding issues, should the above not be the case.
Once again, we are very sorry for any inconvenience caused.

Kind Regards,
Alex

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