Shower Trays UK レビュー 

Shower Trays UK からの回答

2024年10月4日

Good morning Eve,

Thanks for taking the time to leave us a review.

I am pleased to hear we were able to communicate with you effectively to ensure delivery without issue.
I will be sure to pass on your feedback to the rest of our team!

Thanks again for our 5-star rating. We hope you continue to shop with us in the future.

Best wishes,
Alex

Shower Trays UK からの回答

2024年10月4日

Good morning,

Thanks for taking the time to leave us a review.

We are very pleased to hear your order arrived in a timely manner, and that you are happy with the quality of your chosen products.

Thanks again for our 5-star rating. We look forward to you shopping with us again in the future.

Best wishes,
Alex

Shower Trays UK からの回答

2024年10月4日

Good Morning,

Thank you for taking the time to leave a review.
It is with regret we were unable to fulfill your order on this occasion.

Offering the best possible service is of the utmost importance to us, and so we would never willingly take payment for items that we are aware can no longer be supplied.
It is quite possible that the item in question was confirmed to be available with one of our suppliers, prior to yourself making payment.
We offer an extensive range of products, not all of which can be physically stocked, and so do naturally rely on information provided by various suppliers.

If you could please provide an order number, I would be more than happy to investigate further in order to try and identify ways our service could potentially be improved further?

Kind Regards,
Alex

Shower Trays UK からの回答

2024年10月4日

Good morning Chris,

Thank you for taking the time to leave us a review and we are sorry that on this occasion we have fallen below our expected standard of customer service.
It is with regret that your order initially arrived with a missing item, the order was sent directly from our supplier.

Having investigated this matter I can see a replacement order for the corner trim was raised as soon as we were notified this had not been received, and again this was to be delivered directly from our suppliers, as the quickest way to arrange delivery to yourself.
We did receive proof of delivery from our supplier including a signature to advise this had been successfully delivered on 13/09.

We rely on information from our suppliers, I can only apologise if this isn’t the case, but to our knowledge, this was resolved promptly.

I will email you my contact details so that I can assist you in resolving any outstanding issues.

Once again, I apologise that our expected customer service has fallen below our standards and hope that we can encourage you to purchase from us again so that we can demonstrate our high standards.
Best Wishes,
Alex

Shower Trays UK からの回答

2024年10月3日

Hi Barry,

Thanks for taking the time to leave us a review.
We take great pride in offering competitively priced products, delivered in a timely manner. So, your feedback is fantastic to hear!

Thanks again for our 5-star rating. We hope you shop with us again in the future.

Best wishes,
Alex

Shower Trays UK からの回答

2024年10月3日

Hi Andy,

Thank you for taking the time to leave us a review. We welcome all feedback so we can highlight areas within our service that may need attention or review.

Unfortunately our website isn’t fully stock controlled at the moment, however we do work alongside a number of suppliers who are able to provide stock levels that will update on our site throughout the day.

On this occasion the product you ordered isn’t from a supplier who are currently able to provide the above information. With this in mind we were only notified of the stock discrepancy at the point of your order.

I can see that as soon we were made aware, a member of our sales team were in touch to advise the current lead time was 2-3 weeks. As this was not suitable a full refund was physically processed the following day, via PayPal. This was actually actioned by myself, with the transaction showing on the 5th September.

I am very sorry we were unable to fulfill your order on this occasion.

Best wishes,
Alex

Shower Trays UK からの回答

2024年9月16日

Good morning,

Thanks for taking the time to leave us a review.

We are so pleased to hear you are happy with our service. We pride ourselves on offering the highest level of service throughout the order process, so it's really rewarding to hear your feedback on this.

Thanks again for our 5-star rating. We look forward to you shopping with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年9月11日

Hi Mark,

Thank you for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.

From having looked into your order, I can see the order was due to be delivered directly by our supplier after damage caused an initial delay to your delivery. We requested for an urgent delivery in order not to delay you any further, to which the supplier did provide their quickest delivery timeframe, but sadly a next day delivery was not an option.

In regards to compensation, we do not cover consequential loss. We do advise not to book in tradesmen until you have received the goods and have confirmed they are fit for purpose. This is something that we advise online and has been advised to you by our director that you spoke with. Unfortunately, delays can occur and damages in transit are possible due to the nature of the products we sell. These are things that are out of our control when using a courier or third party delivery service.

I appreciate your frustration and I can assure you we never intend to delay a customers delivery. I can only apologise that a delay did occur in the instance of your order. I hope you do choose to shop with us again, so we can provide the high level of service we always aim for.

Best wishes,
Emma

Shower Trays UK からの回答

2024年9月5日

Good morning,

Thanks for taking the time to leave us a review.

I am pleased to hear you are happy with our service, especially from the delivery driver. I'll be sure to pass on your feedback to our transport team.

Thanks again for our 5-star rating. We hope you continue to shop with us in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年9月2日

Hi Dixon,

Thanks for taking the time to leave us a review. We welcome all feedback so we can highlight areas within our service that may need attention or review.

I am sorry to read you have not had a positive experience shopping with us. Having looked into this, I can see damage was reported outside of the 30 day window from when your goods were delivered. Despite this, as the goods were delivered by our supplier we did contact them to see if there was anything they could do in regards to a replacement. Sadly, they have the same stance as us as they too have a 30 day policy.

I can see a member of our sales team explained the reason for not providing a free of charge replacement, and offered a discounted replacement. Unfortunately, the product was out of stock with our supplier for 3 weeks meaning we were unable to deliver within the time you needed.

I am sorry that we have not met your expected standard of service. Our policies are in place which are available to view prior to purchase and we do advise to check over the delivery as soon as possible so any issues can be resolved. I do believe we were courteous with our responses and did suggest a resolution to help you out, but I do of course respect your views. We can only hope you do choose to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年9月2日

Hi Gary,

Thanks for taking the time to leave us a review.

I am pleased to hear you're happy with our communication regarding your delivery. We pride ourselves on sending key updates so customers can make necessary arrangements to accept the delivery if required.

We hope this experience is enough to have you shop with us again.

Best wishes,
Emma

Shower Trays UK からの回答

2024年9月2日

Good afternoon,

Thank you for taking the time to leave us a review. We welcome all feedback so that we can highlight areas within our service that may need attention or review.

Having looked into this I can't see any phone calls or email correspondence from you since delivery was made. Unfortunately, as I can't confirm exactly what was said to you in regards to returning or purchasing an alternative shower head, I am unable to explain in further detail why this may not have been possible.

We do request for items to remain un-opened an in the original packaging as we have to be able to re-sell this in a brand new condition. This is within our returns policy. Where the products have been opened, it is down to our discretion to confirm whether the goods would be accepted back depending on our ability to resell this.

As I cannot see the communication between yourself and our sales team, I can't confirm the reason why your return would have been rejected. If you do require any further information, please do let us know.

Best wishes,
Emma

Shower Trays UK からの回答

2024年12月13日

Good afternoon Martin,

We are pleased to hear you are happy with your shower tray. This item was delivered directly by the manufacturers, who unfortunately do not offer an option of a 2 man delivery service. We do advise the following on our delivery page:
“Reasonable assistance must be provided to the delivery driver to help unload. Delivery is made to curb side / ground floor only”. You can be assured the welfare of all parties is always of the utmost importance to us.

Kind Regards
Alex

Shower Trays UK からの回答

2024年9月2日

Hi Sheryl,

Thanks for taking the time to leave us a review. I'm very pleased to hear you are happy with our in-house service.

I am disappointed however, in the service provided by our courier. Although we do not physically deliver to certain areas ourselves, we build and maintain great relationships with our couriers and put a lot of trust into them to ensure the smooth and safe delivery of our products. I am sorry that your queries were not answered. If there is anything you would like more clarity on, please do get in touch with us and we will happily advise where possible.

Thank you for your honest feedback, we appreciate your 4-star rating. We hope you continue to shop with us in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年9月2日

Hi Nigel,

Thanks for taking the time to leave us a review.

We pride ourselves in offering a high level of service throughout the order process, from a smooth transaction to having the goods delivered promptly and safely. So, it's really rewarding to hear your feedback.

Thanks again for our 5-star rating. We hope you shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年9月2日

Hi Brijesh,

Thanks for taking the time to leave us a review. We welcome all feedback so we can highlight areas within our service that may need attention or review.

Having looked into this, I can see the order was processed to be delivered directly by our supplier. The goods received were as ordered, as the product you purchased did not include a basin and we do not advertise this as such.

We aim to exceed our customers expectations and I am disappointed to hear we have not done so. I do believe our advertising is accurate along with fees being clearly displayed on our website, within the terms and conditions of sale section. This is available to view prior to purchase. We can only hope you do choose to shop with us again to exceed your expectations.

Best wishes,
Emma

Shower Trays UK からの回答

2024年9月2日

Hi Otterly,

We appreciate you taking the time to leave us a review. Our team are on hand to assist with queries, both pre and post purchase so i'm glad to hear your queries were dealt with efficiently.

I've passed on your feedback to Jade, and also her team leader to ensure she gets recognition and praise she deserves.

Thanks again for our 5-star rating. We hope you continue to shop with us in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年9月2日

Hi Alison,

Thanks for taking the time to leave us a review.

We pride ourselves in offering a high level of service throughout the order process, from user-friendly website, to having the goods delivered promptly and safely. So, it's really rewarding to hear your feedback.

Thanks again for our 5-star rating. We hope you shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年9月2日

Hi Mr Mitchell,

Thanks for taking the time to leave us such a lovely review. I'm delighted to hear you are happy with our service throughout the order process.

We pride ourselves in all aspects of the customer journey, from having a simple and easy to use website, to having the goods delivered promptly and safely. Therefore, it's lovely to hear your feedback on this.

Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.

Best wishes,
Emma

Shower Trays UK からの回答

2024年7月23日

Hi Pierce,

Thanks for taking the time to leave us a review.

I'm pleased to hear you're happy with our delivery services. Based on this experience, we hope you continue to shop with us again in the future.

Your recommendation is greatly received. Thank you for our 5-star rating.

Best wishes,
Emma