2nd Defender purchase. Swansea and Chey in particular have been faultless with customer service. Came to Swansea because the model was not available elsewhere due phase out of the JLR V8. Will be us... もっと見る
所在地
所在地を変更Swansea Enterprise Park, SA6 8QP Swansea, GB
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Amazing service from Adam Jackson. Could not fault any aspect of my experience. Returning to the brand from a long absence I was torn between two models and as it was such an expensive purchase I was... もっと見る
Excellent service provided in a relaxed atmosphere. Chey was extremely pleasant and very helpful in arranging everything we needed. Nothing was too much trouble. An outstanding service topped off by o... もっと見る
The whole experience was seamless from first point of contact by telephone to vehicle delivery and the follow up contact. Customer service was phenomenal and Lewis went out of his way to ensure that I... もっと見る
企業情報
Sinclair Group - Sinclair Land Rover Swansea について
当該企業による記述
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
連絡先
Swansea Enterprise Park, SA6 8QP, Swansea, 英国
4.8
優良
523件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 76％に回答しています
通常1カ月以内に回答
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Marc was excellent in all he did for us
2026年3月28日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Damian, thank you for your feedback. Marc takes great pride in providing excellent service to our clients and we are thrilled to hear about your positive experience. We appreciate your business and look forward to serving you again in the future!
Best wishes,
Sinclair Land Rover Swansea
Worst handover I have ever had having…
Worst handover I have ever had having spent £80k i was an inconvenience to them. The things I need to know i will sort on the Internet because their product knowledge is minus 100%. Luckily I was exchanging for the same model car but newer. Dreadful experience last car i buy with Sinclair Landrover.
2026年4月2日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Thank you for your feedback. We’re very sorry to hear about your experience, especially at handover - this should be an informed and enjoyable moment.
While we are still reviewing the details with the team, your comments regarding the experience and product knowledge are being taken seriously. We would appreciate the opportunity to speak with you directly and understand more. Please contact us on 01792 398901 or email salesmanager@landrover-swansea.co.uk.
Best wishes,
Sinclair Land Rover Swansea
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Mark, thank you for your kind words! We strive to provide a first-class and professional experience for all of our clients. We're grateful for your support and loyalty.
Best wishes,
Sinclair Land Rover Swansea
Booked in handover date and on day of…
Booked in handover date and on day of handover was told car had not arrived ☹️
2026年4月2日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Andrew, we apologise for the inconvenience and disappointment regarding your car's handover date. We are committed to making it right and will keep you updated every step of the way. Thank you for your understanding.
Best wishes,
Sinclair Land Rover Swansea
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Mark, thank you for choosing us! We strive to make your retail experience as pleasant as possible. We appreciate your feedback and look forward to serving you again soon.
Best wishes,
Sinclair Land Rover Swansea
Just not up to standard for premium brand,
The vehicle was not ready for collection when agreed, items agreed to be done were not done, more delays.
The underside of the engine had a protective cover held on with a piece of tape and when I arrived home was hanging off. The engine bay needed cleaning which I have now had done. For a vehicle just over a year very disappointing.
I have had Land Rover sports for years and this was by far the worst experience by far.
Contacted the dealer as advised in there reply and have not had any reply, again disappointing
2026年3月29日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Thank you for your feedback, and we're very sorry to hear about your experience.
What you’ve described around the vehicle preparation, delays, and condition at handover is not the standard we expect to deliver, and we completely understand your disappointment, especially as a long-standing Range Rover client
We would really appreciate the opportunity to look into this further and put things right. Please contact us directly on 01792 398901 or salesmanager@landrover-swansea.co.uk, so we can support you.
Best wishes,
Sinclair Land Rover Swansea
Ryan was very helpful as a sales man…
Ryan was very helpful as a sales man nothing was to much trouble
2026年3月22日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Gareth, thank you for your kind words. We take pride in providing excellent customer service and we're so glad to hear that Ryan was able to assist you. We appreciate your support!
Best wishes,
Sinclair Land Rover Swansea
Shay was fantastic
Shay was fantastic. If it wasn’t for him not sure I would have bought a new car at all. Such a nice guy from start to finish. I keep me informed via WhatsApp from the minute I came in till I collected my new car. Can’t praise him enough.
2026年3月26日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Matthew, thank you for your wonderful review! We are so happy to hear that Shay provided you with exceptional service and helped you find the perfect new car. Our team strives to make the car buying process as smooth and enjoyable as possible. We truly appreciate your kind words and look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Swansea
Marc Roberts was great and I would…
Marc Roberts was great and I would recommend him!
2026年3月7日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Leion, thank you for the recommendation! We are happy to hear that Marc provided you with exceptional service. We would love to continue exceeding your expectations in the future. Thank you for choosing Sinclair Land Rover Swansea.
Jamie & Adam gave me a great offer to…
Jamie & Adam gave me a great offer to change and staff in general were warm and made Ann effort to ensure I was looked after.
2026年3月18日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Neil, thank you for your positive feedback. We're thrilled to hear that our team provided excellent service and that you were taken care of. We appreciate your business and look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Swansea
Excellent customer service
Excellent customer service
Chey was amazing made the whole process so simple and was so friendly throughout
Car I love
Would highly recommend
2026年3月19日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Karl, thank you for your glowing review and recommendation. We are thrilled to hear that you had an amazing experience with Chey and our team. We strive to make every client's car buying journey simple and enjoyable. We hope you continue to adore your new car!
Best wishes,
Sinclair Land Rover Swansea
Really good company to deal with
Really good company to deal with. George Perkins was a great sales person and really understood what we were looking for. The thing my wife and I liked the most was there was no 'hard sell', George spent time understanding what we were looking for and then put forward a great deal for everyone.
2026年3月3日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Robert, thank you for choosing our company. We strive to provide a positive and personalised experience for our clients. We're happy to hear that George Perkins helped find the perfect deal for you and your wife without pressure. Your satisfaction is our top priority. Thank you for your review!
Best wishes,
Sinclair Land Rover Swansea
We have owned many Landrovers
We have owned many Landrovers. Last year we went into a VW. 12 months later we had to return to Landrover, for a couple of months unsure what to buy, Lewis was very patient! Knowledgeable and friendly. Picked up a new Discovery sport on Saturday. Would highly recommend Sinclair, especially Lewis and his manager Cam. First class!
2026年3月14日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Stephen, thanks for choosing Sinclair Land Rover Swansea for your new Discovery Sport, and for giving Lewis and his manager Cam a shout-out. We're glad to hear they provided you with excellent service and helped you find the perfect vehicle. Enjoy your Discovery Sport and thanks for the recommendation!
Best wishes,
Sinclair Land Rover Swansea
Excellent sales team
Excellent sales team, very prompt replies to any questiins, and deal done quickly .
We organised and vety smooth hand over .
2026年3月12日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Gwen, thank you for your positive review! We are thrilled to hear that our sales team provided excellent service and made the process smooth and efficient. We take pride in delivering prompt responses and a seamless handover. We appreciate your business and look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Swansea
Excellent service
A very big thank to Ryan at Sinclair for making the purchase of our new Landrover Discovery so easy and enjoyable!
From allowing us to test drive several different vehicles, to providing a variety of information on specifications & pricing options as well as a lovely cup of coffee and cake! Ryan & those at Sinclair really made us feel welcome and a valued customer from the moment we walked into the showroom and gave us the space to make an informed purchase.
On the lead up to receiving the vehicle communication was clear and all paperwork was sent electronically which made sorting this out very easy.
Overall, we are very pleased with our new vehicle and look forward to hopefully dealing with Sinclair in the future again. Many thanks to Ryan for all your work & help.
2026年3月3日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Thank you so much for your five-star review. We're thrilled that Ryan and the team at Sinclair were able to make your car buying experience a memorable one. We appreciate your trust in us and hope to serve you again in the future. Enjoy your new Landrover Discovery!
Best wishes,
Sinclair Land Rover Swansea
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Nicole, thank you for your review. We are thrilled to hear that you had an excellent experience working with Scott Llewellyn. Customer satisfaction is our top priority and we always strive to provide exceptional service. Thank you for choosing Sinclair Land Rover Swansea!
Range Rover Sport Purchase Experience
Presentation of the Land Rover range of vehicles at the new Sinclair Showroom in Swansea is exceptional, as well as their servicing and back-room staff facilities.
Combined, together with their fully trained sales executives, made the purchasing experience a dream
2026年3月5日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi John, thank you for your kind words. We take pride in providing exceptional service and creating a dream car-buying experience for our clients. Our team is dedicated to delivering first-class presentations, servicing, and client support. We're glad we could exceed your expectations at our showroom in Swansea.
Best wishes,
Sinclair Land Rover Swansea
The after sales department at Sinclair…
The after sales department at Sinclair JLR Swansea was superb. My car went in as a recovery and Rob the service manager dealt with it straight away. He listened to all my concerns and put my mind at rest, that despite the breakdown team telling me they couldn’t resolve or locate a part he would be able to and get it done at the quickest turnaround possible. The welcome I had when I stepped foot in the garage was second to none on collecting the car. Row was super helpful and friendly and thorough with going through all that had been rectified and Cameron came out to check in and make sure that I was happy with the after sales treatment. This garage treats their customers with the highest level of care and respect I’ve received from the garage and I am so grateful for all their help and support!
2026年3月5日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Rachel, thank you for your glowing review. At Sinclair Land Rover Swansea, we strive to provide exceptional after-sales service. We're thrilled to hear that your experience with our team was nothing short of superb. It's our priority to put our clients' minds at ease, and we're glad we could do just that. Thank you for your business and for choosing us for your vehicle needs. We look forward to continuing to provide you with first-class care in the future.
Best wishes,
Sinclair Land Rover Swansea
Amazing service on the total end to end…
Amazing service on the total end to end buying process.
Really knew their stuff when it comes to the vehicles they are selling and treating me as a valued customer from the very first contact to collecting my new car. Would 100% recommend this dealership for all Landrover purchases.
2026年3月3日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Darren, thank you for your kind feedback. We are thrilled to hear that you had an amazing experience with us. Our team takes pride in providing exceptional service and making our clients feel valued. Thank you for choosing us for your Landrover purchase, and we look forward to seeing you again in the future!
Best wishes,
Sinclair Land Rover Swansea
Absolutely Fantastic Dealer
Absolutely Fantastic Dealer. From the initial selection of our new RR Evoque to the collection on March 1st both Jamie and Scott where superb in dealing with all our questions and choices. I would not hesitate in recommending Sinclair Land Rover Swansea
2026年3月3日
Sinclair Group - Sinclair Land Rover Swansea からの回答
Hi Steve, thank you for your incredible review! It brings us joy to hear that Jamie and Scott provided excellent service during your Range Rover Evoque purchase. We greatly appreciate your recommendation and look forward to working with you in the future.
Best wishes,
Sinclair Land Rover Swansea
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