Sinclair Group - Sinclair Land Rover Swansea レビュー 

523
TrustScore 5段階評価の5

4.8

Swansea Enterprise Park, SA6 8QP Swansea, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

2nd Defender purchase. Swansea and Chey in particular have been faultless with customer service. Came to Swansea because the model was not available elsewhere due phase out of the JLR V8. Will be us... もっと見る

5つ星のうち5の評価

Amazing service from Adam Jackson. Could not fault any aspect of my experience. Returning to the brand from a long absence I was torn between two models and as it was such an expensive purchase I was... もっと見る

5つ星のうち5の評価

Excellent service provided in a relaxed atmosphere. Chey was extremely pleasant and very helpful in arranging everything we needed. Nothing was too much trouble. An outstanding service topped off by o... もっと見る

5つ星のうち5の評価

The whole experience was seamless from first point of contact by telephone to vehicle delivery and the follow up contact. Customer service was phenomenal and Lewis went out of his way to ensure that I... もっと見る


企業情報

  1. カーディーラー
  2. 車体専門店
  3. 自動車修理・整備店
  4. 中古車ディーラー

Sinclair Group - Sinclair Land Rover Swansea について

当該企業による記述

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


連絡先

  • Swansea Enterprise Park, SA6 8QP, Swansea, 英国

4.8

優良

TrustScore 5段階評価の5

523件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 76%に回答しています

通常1カ月以内に回答

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4.8

すべてのレビュー

(523)

過去12か月のレビュー数: 1,951

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Knowledge and service outstanding

Knowledge and service outstanding
Staff could not do enough.

2026年3月3日
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Hi Shane, thank you so much for your kind words. We strive to provide exceptional knowledge and service to all our clients, and we're glad to hear it was reflected in your experience. Our staff is here to go above and beyond for you in any way possible. We look forward to welcoming you again soon.

Best wishes,
Sinclair Land Rover Swansea

5つ星のうち5の評価

Super experience from Scott

Super experience from Scott, professional from start to finish.
Scott is a great asset to the Sinclair Group.

2026年3月1日
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Hi Jane, thank you so much for taking the time to write such a kind review, we are thrilled that Scott provided you with a professional and positive experience. He is a valuable member of our team and we are lucky to have him. We look forward to serving you again in the future!

Best wishes,
Sinclair Land Rover Swansea

5つ星のうち5の評価

Service second to none.

Thankyou to the service department for sorting my engine management light issue on my discovery this week 5 star service. Brilliant service as always from this dealership.

2026年2月27日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Hi John, thank you so much for the positive feedback. We are thrilled that our service department was able to resolve the issue on your Discovery. We are committed to providing excellent service and we appreciate your continued support!

Best wishes,
Sinclair Land Rover Swansea

5つ星のうち5の評価

It is people that make organisations

From my initial query to help find a 2020 low mileage automatic Evoque, to an eventual part exchange purchase, Sinclair Swansea were excellent to deal with. Ryan Davies was courteous, informative and professional as he organised everything for us without fuss or pressure. He showed a genuine interest in getting it right for us and he is a real asset to your Company.

2026年2月15日
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Hi David, thank you for your glowing review! We are delighted to hear that you had a positive experience at Sinclair Land Rover Swansea and that Ryan provided excellent client service. We are lucky to have him on our team and we look forward to serving you again in the future.

Best wishes,
Sinclair Land Rover Swansea

5つ星のうち5の評価

Organisations are about people

Made to feel welcome from the initial phone call to an eventual purchase.
I have been looking for a 2020 low mileage automatic Evoque for a while and Ryan at Sinclair Swansea found the exact car I was after. He handled everything to do with the part exchange/ new car collection without fuss or pressure. His professional knowledge and personable demeanour are a real asset to your Company.

2026年2月13日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Hi David, thank you for choosing Sinclair Land Rover Swansea and for taking the time to leave us a review. We are thrilled to hear about your positive experience and we are glad that Ryan was able to help you find your dream car seamlessly. We appreciate your kind words and hope to see you again!

Best wishes,
Sinclair Land Rover Swansea

5つ星のうち1の評価

Our Evoque broke down

Our Evoque broke down, would not move, under their extended warranty, phone them up and they could not book us in for 6 weeks, no courtesy car available, absolutely disgusting service, going to cancel the warrant as soon as possible, phoned MISTER MATIC a local Jaguar specialist, booked in and repaired that day and at better customer service and pricing.

2026年2月12日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Hi Scot, thank you for your feedback. We're very sorry to read about your recent experience and the frustration this situation has caused. While we're not yet aware of the specific booking circumstances at the time, we fully understand how concerning it must have been to experience a breakdown and feel unsupported, particularly with extended warranty cover in place.

We would really appreciate the opportunity to look into this further for you. Please could you email your preferred contact details directly to servicemanager@landrover-swansea.co.uk and include your registration, so we can review this with our Swansea management team and respond personally.

Best wishes,
Sinclair Land Rover Swansea

5つ星のうち5の評価

New Car Day.

New Car Day.
Had a great experience at Sinclair Land Rover Swansea. The process was seamless from start to finish. A special thank you to Lewis for finding the vehicle and walking me through the process. Also, a special thank you to Ryan, who helped make the handover of the vehicle such a special experience.
Thank you Sinclair Land Rover Swansea, I'll look forward to doing business with you again in the future.

2026年2月11日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Thank you Ryan for choosing Sinclair Land Rover Swansea! We are thrilled to hear that you had a seamless experience and enjoyed working with Lewis and Ryan, i’ll be sure to make them aware of your kind review. Enjoy your new car!

5つ星のうち5の評価

Fantastic experience with Sinclair

I recently purchased a new vehicle from Sinclair landrover swansea. I'm extremely pleased with my purchase. The staff were incredibly helpful and knowledgeable, particularly Chey Currie, and were able to help me find a vehicle that met all of my needs within my budget. This is the fourth vehicle I have bought from Chey. He always goes that extra mile. I would highly recommend Sinclair Dealership for anyone looking for a safe reliable vehicle. Ask for Chey Currie.

2026年1月23日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Thank you for choosing Sinclair Landrover Swansea and leaving such a kind review! We are thrilled to hear that you had a great experience purchasing your new vehicle, and we are proud to have Chey on our team. We appreciate your loyalty and we look forward to helping you with all of your vehicle needs in the future. Drive safe!

5つ星のうち5の評価

Amazing Sales Consultant George Perkins

George Perkins my sales consultant was very professional, knowledgeable and helpful in my search for a car that fitted my needs. He went above and beyond to understand my needs and outline the choices that would fit them - he’s a credit to you!

2026年1月14日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

We're thrilled to hear that George provided you with exceptional service during your car search! It's our goal to always go the extra mile and ensure our customers find the perfect fit. Thank you for choosing our dealership and for your kind words about George.

5つ星のうち5の評価

Great experience with Sinclair Land…

Great experience with Sinclair Land Rover Swansea. Purchased a used Range Rover Sport. Excellent customer care. Thank you for being maticulous in preparing my car.
Dealt with Chey who was brilliant throughout.

2026年1月5日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Thank you for your review! We are delighted to hear that you had a great experience with us and that Chey provided excellent customer care. We take pride in being meticulous in preparing our cars and we are happy to hear that it did not go unnoticed. Enjoy your Range Rover Sport!

5つ星のうち5の評価

Excellent and outstanding experience from Haz

This is now my second vehicle purchase with HAZ from the sales team at Sinclair Land Rover Swansea, and once again the experience was exceptional. HAZ has fantastic interpersonal skills and immediately puts you at ease — he’s approachable, patient, and genuinely listens to what you want. His knowledge, honesty, and clear communication make the whole process smooth and stress-free, with absolutely no pressure at any point. What really stood out this time was how HAZ went above and beyond by personally picking me up from my house for the vehicle handover, which truly shows the level of care and commitment he has for his customers. That kind of service is rare and exactly why I returned for my second purchase. I wouldn’t hesitate to highly recommend HAZ to anyone looking for a first-class experience at Sinclair Land Rover Swansea.

2026年1月17日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Thank you so much for choosing us for your second vehicle purchase! We are thrilled that Has and the team at Sinclair Land Rover Swansea were able to provide you with an exceptional experience. We pride ourselves on providing top-notch service and we are delighted that it did not go unnoticed. Thank you for your recommendation, we truly appreciate it!

5つ星のうち5の評価

Tremendous customer service from George…

Tremendous customer service from George from start to finish. He made receiving the car an exciting and special experience.

2026年1月9日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Thank you for your glowing review! We are thrilled to hear that George provided exceptional customer service and made your car delivery a memorable experience. We take pride in providing top-notch service to all of our customers.

5つ星のうち5の評価

Very welcoming staff

Very welcoming staff , and very helpful
Paul and Jamie help was great ,
Hayley the front desk made us feel so welcome,
Paul had a cake and balloons for my wife made it such a great experience for my wife has it was a big birthday
Thank you very much

2026年1月12日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Thank you for your kind words! We are thrilled to hear that our staff, especially Paul, Jamie, and Hayley, made your wife's birthday celebration special. We always strive to create a warm and welcoming environment for our customers. Your satisfaction is our top priority. Thank you for choosing our business.

5つ星のうち5の評価

I purchased a used Land Rover Defender…

I purchased a used Land Rover Defender from Sinclair Land Rover in Swansea in December 2025, and the experience was excellent from start to finish. The salesman, Paul Wright, was polite, friendly, and highly professional throughout the entire process. He consistently provided any information or documentation I requested quickly and clearly.

Paul also went above and beyond to ensure the vehicle was delivered before Christmas, which was no mean feat and very much appreciated. Even after the sale, his service has remained outstanding — he has continued to provide warranty and service documentation promptly whenever requested.

I couldn’t be happier with both the car and the level of service I received. I cannot recommend Paul Wright and Sinclair Land Rover Swansea highly enough.

2025年12月16日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Thank you for your review and for choosing Sinclair Swansea to help you through you purchase! We are thrilled to hear that Paul provided excellent service throughout the entire process and he will be grateful his efforts have been recognised. We look forward to continuing to provide outstanding service for all your future needs!

5つ星のうち5の評価

Chey Currie / outstanding service

Having previously dealt with Jamie and the Swansea Sinclairs team 3 years ago and received excellent service, we weren’t sure it could be topped, but on collecting our new car today from Chey in Swansea, it has been.
Chey Currie provided outstanding customer service. He ensured the whole buying experience was brilliant with excellent communication, professionalism, we never felt pressured, he was incredibly easy do deal with. Upon handover he explained all the features of the car clearly, the gift was a great touch and the after care to touch base the following days to ensure everything was good, even helping with a set up change just makes us feel like a valued customer and not just a transaction. Would rather travel 2 hours to them than 30mins to a different franchise. I would highly recommend Sinclair Swansea and Chey.

2026年1月2日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Thank you for taking the time to leave a review Ian! We strive to provide outstanding customer service to each of our clients and are thrilled that Chey exceeded your expectations. We appreciate your loyalty and will be sure to pass on your kind words to our sales team. Thank you for recommending us!

5つ星のうち5の評価

Excellent staff and overall experience

Excellent staff. Friendly, knowledgeable and very patient when I was in ‘discussion’ with insurers! Nothing too much trouble.

Car handover was slick and gave the collection a nice little occasion.

Highly recommend the team here and their product.

Thank you.

2026年1月2日
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Thank you Rebecca for your glowing review! We are pleased to hear that our staff provided you with exceptional service. Our team aims to provide a smooth and enjoyable car buying experience for each client. Thank you for your recommendation!

5つ星のうち5の評価

Outstanding Customer Service

From my initial enquiry through to collection of my new car today, Chey Currie provided outstanding customer service. He ensured the whole buying experience was flawless with excellent communication and ultimate professionalism. Never pushy or pressured he enabled me to make an informed choice by trying different models to test drive until I found my dream car which he was able to locate quickly. Upon handover he explained all the features of the car clearly so I felt completely confident to get the best driving experience tailored to my needs. I would highly reccommend Land Rover Swansea and Chey in particular when buying a luxury vehicle. Thank you for your wonderful service, you really did make my new car experience memorable for all the right reasons and I love my new car and the gifts and fuel were a lovely touch and so generous thank you!

2026年1月3日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Thank you for your kind words! We are thrilled to hear that Chey made such a positive impact on your experience and he’ll be grateful for your response. We take pride in ensuring our customers have a memorable and enjoyable car-buying experience. Enjoy your new purchase!

5つ星のうち1の評価

Shocking customer service

My car has been in for a service and mot and needed a part, it has been in land rover swansea for 5 days and the lack of communication from them has been awful. Myself and my wife work full time and have really been struggling without a vehicle. The only communication and updates I have had are when I phone or call in and someone always promises to get back to me and in the whole time nobody has. Their customer service is the worst I have ever encountered and after choosing them for the work on our car which as you can imagine has cost a considerable amount I will never return. Land rover sinclair swansea advertise themselves as a high end brand well the customer service does not reflect this.

2025年12月10日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Thank you for bringing this to our attention. Please accept our sincerest apologies for the inconvenience and frustration this has caused. We will address this issue immediately.We hope to provide each of our customers with timely and effective communication and will work to resolve any issues caused by not providing this. Please contact jlrmanagers@sinclairgroup.co.uk to resolve this directly. Thank you.

5つ星のうち5の評価

Great customer support finding the…

Great customer support finding the right vehicle quickly for me.

2025年12月22日
自発的なレビュー
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Thank you for your feedback Mr Hawkes. We’re pleased you had a positive experience with us and recieved superb customer support! Enjoy your new purchase and we hope to see you again!

5つ星のうち5の評価

Excellent customer service, beautiful car

Everything was so easy, from going in to receiving the car, I was kept updated and they were happy to answer any questions I had, received my car today and it is better than I could have imagined, Marc dealt with everything and he’s been great

2025年12月18日
Sinclair Group - Sinclair Land Rover Swansea ロゴ

Sinclair Group - Sinclair Land Rover Swansea からの回答

Hello Katie, we’re so glad to hear about your positive experience with us. Congratulations on your new purchase and we’re extremely pleased Mark made this an efficient and enjoyable experience. Thank you!

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