Skillonnet レビュー 51

Skillonnet からの回答

2026年3月30日

Hello Adam,
We’re sorry to hear about the issue you’re dealing with and thanks for leaving a review.
As an officially licensed gaming operator and as part of our security measures to verify our member’s identity, all players are required to upload their respective documents to complete the account verification and this may have caused some delays receiving your winnings Adam.
Totally, we respect your decision going forward and please check out our terms and conditions for full info on our Complaints procedure.
If you need more assistance, don't hesitate to contact us on Chat.

Skillonnet からの回答

2026年3月30日

Hi Lee,
Appreciate you taking time to leave a review, sorry to hear how you feel.
Whilst Marcus (Bot) will assist you with a speedy reply, you can ask to speak to crew member at any time if you need additional support.
Please bear in mind that our Chat works like Messenger when we are busy and we’re working through the list to help all our players as quickly as possible.

Skillonnet からの回答

2026年3月30日

Hello Nikolaj,
Thanks for your review.
Truly sorry to hear that luck was not by your side.
We go to great lengths to ensure fair play and all game results are generated by the Random Number Generator (RNG) software and are third party tested for compliance by iTech Labs.
The tests are conducted to a standard verified by the most heavily regulated remote gambling jurisdictions around the world. This means that all of our games are based on randomness and luck.
If you need more info please reach out on Chat Nikolaj.

Skillonnet からの回答

2026年3月30日

Hi Brendan,
Thanks for leaving feedback and sorry to hear this is how you feel.
Whilst Marcus (Bot) will assist you with a speedy reply, you can ask to speak to an agent at any time if you need additional support.
Please bear in mind that our Chat works like Messenger when we are busy and we’re working through the list to help all our players as quickly as possible and the above would be quicker than email.
We hope you have received assistance with your account with any issues resolved to your satisfaction.

Skillonnet からの回答

2026年3月30日

Hi Victoria,
We’re sorry to hear about the issue you experienced and appreciate your feedback.
100% we are not trying to withhold funds, and we also get that our verification process may seem painful at times. However, as a licensed casino, we must verify every single one of our players.
We are transparent about this process, when you register and accept our Terms and Conditions, here we let you know what will be requested and provide examples.
Once we receive an upload our aim is to verify each document within 12-48 hours where you will receive an email advising accepted, rejected or duplicated.
However if any files provided do not meet our guidelines we may ask for an alternative.
With all the above in place there will be no delays on withdrawing winnings.
If you have winnings on your account and the process is still in progress then please head to your player limitation section to ensure your winnings are protected, Victoria.

Skillonnet からの回答

2026年3月30日

Hello David,
We value your opinions and thanks for leaving feedback.
Whilst Marcus (Bot) will assist you with a speedy reply, you can ask to speak to an agent at any time if you need additional support.
Please bear in mind that our Chat works like Messenger when we are busy and we’re working through the list to help all our players as quickly as possible.
We hope you have received assistance with your account with any issues resolved to your satisfaction.
First and foremost, we want to assure you that OJO operates as a fully licensed and regulated casino, adhering strictly to all codes and regulations. Our commitment to compliance and fair play is unwavering, and you can find more information about our licensing and operational standards on our official site.
Going forward we respect your decision and please check out our complaints procedure in our terms and conditions David.

Skillonnet からの回答

2026年3月30日

Hi Hasan,
Thanks for leaving feedback.
Appreciate you leaving a review and sorry for the delay in replying.
We take account security extremely seriously and are concerned to hear about your concerns.
Our casino goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocols (The connection to this site is encrypted and authenticated using TLS 1.2 (a strong protocol), ECDHE_RSA with X25519 (a strong key exchange), and AES_128_GCM (a strong cipher) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner.
Of course we respect your decisions and please check our complaints procedure in our terms and conditions.
If you need any further assistance please continue to email our support team, here to help.