Skillonnet レビュー 51

Skillonnet からの回答

2026年3月30日

Hello,
Appreciate you taking time to leave a review.
We understand that you're disappointed when profits don't live up to your expectations. However, it is important to remember that the results of our games are a matter of luck and can vary widely. Some days there may be no wins while other days significant wins can be made.
As a reputable gambling site, we work with the most popular game providers in the industry. We have no way of manipulating the content provided by these providers as all games are stored on their servers so we have no way of knowing the outcome to the negative or positive.
The games RTP is displayed in the game rules within each game and is subject to change. If the RTP is an important factor in your decision whether to play a particular game we recommend checking the game rules each time you play.
Rest assured that the results of your spins are determined by mathematical algorithms and the Random Number Generator (RNG), ensuring total fairness.
To continue to guarantee fair play, our RNG software is rigorously tested by iTech Labs, an internationally recognized testing agency. This ensures our game outcomes meet the strict standards set by tightly regulated gaming authorities worldwide.
If you need assistance please contact us on Chat, here 24/7.

Skillonnet からの回答

2026年3月30日

Hi Steven!
Thanks for leaving a review.
Sorry to hear that the recent outcome of the games wasn't to the level of your expectations.
We use certified Random Number Generator software and our games are fully checked and audited by an independent company on a regular basis. This is a requirement of our casino license and also ensures the integrity of the games at all times.
To give you peace of mind we would be happy to check any game play and you are welcome to get in touch.
Feel free to contact us via Chat if you need assistance with your account Steven.

Skillonnet からの回答

2026年3月30日

Hi Jonathan!
We appreciate your comments and feedback, sorry to hear you feel this way.
First and foremost, we want to assure you that we operate as a fully licensed and regulated casino, adhering strictly to all codes and regulations. Our commitment to compliance and fair play is unwavering, and you can find more information about our licensing and operational standards on our official site.
The games RTP is displayed in the game rules within each game and is subject to change. If the RTP is an important factor in your decision whether to play a particular game we recommend checking the game rules each time you play.
Rest assured that the results of your spins are determined by mathematical algorithms and the Random Number Generator (RNG), ensuring total fairness.
If you need further information Jonathan please contact us on Chat or by email.

Skillonnet からの回答

2026年3月30日

Hello Anthony!
We appreciate your comments and feedback.
As a reputable gambling site, we work with the most popular game providers in the industry. We have no way of manipulating the content provided by these providers as all games are stored on their servers so we have no way of knowing the outcome to the negative or positive.
The games RTP is displayed in the game rules within each game and is subject to change. If the RTP is an important factor in your decision whether to play a particular game we recommend checking the game rules each time you play.
Rest assured that the results of your spins are determined by mathematical algorithms and the Random Number Generator (RNG), ensuring total fairness.
To continue to guarantee fair play, our RNG software is rigorously tested by iTech Labs, an internationally recognized testing agency. This ensures our game outcomes meet the strict standards set by tightly regulated gaming authorities worldwide.
We would be happy to check any info you have collated Anthony and kindly ask you to send us the details by email.

Skillonnet からの回答

2026年3月30日

Hello Tania,
Thank you for leaving feedback and we will certainly pass on your comments to our development team.
When wanting to place restrictions on your account for any length of time you will see there are many options to choose from.
You can select to add a shorter period of time if you just want to take a break, however you do have the option to completely close the account with no option to re-open.
Please read each option carefully on your Player Limitation page under Safer Gambling.
Should you need assistance adding measures to your account Tania please contact us on Chat and our support team will be happy to help.

Skillonnet からの回答

2026年3月30日

Hello Mike,
Appreciate you leaving feedback and we value your opinion.
We’re here to assist, but please keep in mind that our Chat works like Messenger, and we’re working through the list to help all our players as quickly as possible.
Our aim is to process withdrawals within a few hours. Although it can take a little longer at times rest assured that you’ll be notified as soon as it’s complete.

Skillonnet からの回答

2026年3月30日

Hey Michelle,
Thanks for leaving feedback.
When reaching out for assistance we would always recommend contacting us on Chat from your help page.
Please bear in mind that our Chat works quicker and is like Messenger when we are busy and we’re working through the list to help all our OJOers as quickly as possible.

Skillonnet からの回答

2026年3月30日

Hi Lars,
Thanks for leaving feedback and sorry you feel this way.
Our development team would be happy to take a look at any suggestions or ideas you have to improve our entertainment platform.
Please reach out via email Lars.

Skillonnet からの回答

2026年3月30日

Hello Michael,
Thanks for leaving a review.
First and foremost, we want to assure you that we operate as a fully licensed and regulated casino, adhering strictly to all codes and regulations. Our commitment to compliance and fair play is unwavering, and you can find more information about our licensing and operational standards on our official site.

Skillonnet からの回答

2026年3月30日

Hi James,
Thanks for leaving a review.
Whilst Marcus (Bot) will assist you with a speedy reply, you can ask to speak to an agent at any time if you need additional support.
Please bear in mind that our Chat works like Messenger when we are busy and we’re working through the list to help all our players as quickly as possible.
We hope you have received assistance James with your account with any issues resolved to your satisfaction.

Skillonnet からの回答

2026年3月30日

Hi Gary,
We’re sorry to hear about the issue you experienced and appreciate your feedback.
Rest assured Gary we are not trying to withhold funds, we also get that our verification process may seem painful at times.
However, as a licensed casino, we must verify every single one of our players.
We are transparent about this process, when you register and accept our Terms and Conditions, here we let you know what will be requested and provide examples.
Once we receive an upload our aim is to verify each document within 12-48 hours where you will receive an email advising accepted, rejected or duplicated.
If any files provided do not meet our guidelines we may ask for an alternative.
With all the above in place there will be no delays on withdrawing winnings.
When you have winnings on your account and the process is still in progress then please head to your player limitation section to ensure your winnings are protected.
Hoping that the matter was resolved to your satisfaction Gary.

Skillonnet からの回答

2026年3月30日 に更新

Hello Tom,
Sorry to hear you feel this way and we will certainly take onboard your comments.
We're all about transparency, so when you register an account and before you can deposit, our system undergoes standard checks via the national database.
As an officially licensed gaming operator and as part of our security measures to verify our member’s identity, all players are required to upload their respective documents to complete the account verification. Sometimes we may need more than just basic identification and we appreciate your co-operation.
We only accept information via your secure personalised account and use a high end security system to ensure that all data is safe and secure.
We are hoping that any question or queries you may Tom have been answered and for a quicker reply please use our Chat support on your help page.

Skillonnet からの回答

2026年3月30日

Hi Yves,
Appreciate you taking time to leave a review.
As per our terms and conditions you agreed to before playing on our platform, if you use your Bonus Balance and your bet generates a win, the winning will be added to your bonus balance (unless the bet completes all your wagering requirements in which case, except if the bonus is non-Cashable, the entire remaining bonus balance will be transferred to your real balance).
If you make a bet with both Real Money and Bonus Money, any win will be added to your bonus balance.
Having an active bonus does not prevent you from withdrawing, however you will have to choose to cancel your entire bonus balance (this includes any winnings you accrued while bonus was active) should you wish to withdraw. If you reverse a withdrawal, bonus cancelled due to your withdrawal request will not be re-added.
Whilst Marcus (Bot) will assist you with a speedy reply, you can ask to speak to an agent at any time if you need additional support.
Please bear in mind that our Chat works like Messenger when we are busy and we’re working through the list to help all our players as quickly as possible.
We hope you have received assistance Yves with your account with any issues resolved to your satisfaction.

Skillonnet からの回答

2026年3月30日

Hi Sadams,
Sorry to hear you feel this way and appreciate you leaving feedback.
We would be happy check any issues or queries you may have and for a quicker reply please contact us on Chat via your help page.

Skillonnet からの回答

2026年3月30日

Hi David,
We’re sorry to hear about the issue you experienced and appreciate your feedback.
As a regulated online casino there are standard checks that need to be completed before any payouts are sent. We do understand the frustration and kindly ask for your co-operation to complete the process.
With larger amounts we add precautionary measures and once the above is checked you will have access to your account once again to enjoy our entertainment platform.
Apologies for any inconvenience as we do want you to be able to enjoy your funds.
If you have winnings on your account and the process is still in progress then you have the option to use one of your many player limitation options to ensure your winnings are protected.
David we hope that the issue was resolved to your satisfaction.

Skillonnet からの回答

2026年3月30日

Hello Lisa,
We’re sorry to hear about the issue you experienced and appreciate your feedback.
100% we are not trying to withhold funds, and we also get that our verification process may seem painful at times. However, as a licensed casino, we must verify every single one of our players.
We are transparent about this process, when you register and accept our Terms and Conditions, here we let you know what will be requested and provide examples.
Once we receive an upload our aim is to verify each document within 12-48 hours where you will receive an email advising accepted, rejected or duplicated.
However if any files provided do not meet our guidelines we may ask for an alternative.
With all the above in place there will be no delays on withdrawing winnings.
If you have winnings on your account and the process is still in progress then please head to your player limitation section to ensure your winnings are protected Lisa.
If you need further assistance we would be happy to assist on Chat, here to help 24/7.

Skillonnet からの回答

2026年3月30日

Hi Neil,
Thanks for leaving a review.
We’re sorry to hear about the issue you’re having as we are advocates of responsible gambling and make it our priority to help protect all of our players.
With this in mind, from time-to-time players may be contacted by our Safer Gambling team, just to check that everything is OK and provide important tools to ensure responsible gaming.
This is standard protocol, they’re just putting themselves on your radar and answer any questions you may have.
Whilst Marcus (Bot) will assist you with a speedy reply, you can ask to speak to an agent at any time if you need additional support.
Please bear in mind that our Chat works like Messenger when we are busy and we’re working through the list to help all our players as quickly as possible.
We hope you have received assistance with your account with any issues resolved to your satisfaction.

Skillonnet からの回答

2026年3月30日

Hi Carole,
Thanks for leaving feedback.
Appreciate you leaving a review and sorry for the delay in replying.
We take account security extremely seriously and are concerned to hear about your concerns.
Our casino goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocols to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner.
Of course we respect your decisions and please check our complaints procedure in our terms and conditions.
If you need any further assistance please continue to email our support team, here to help.

Skillonnet からの回答

2026年3月30日

Hello Joe,
Thanks for leaving a review and sorry to hear you feel this way.
As a regulated online casino there are standard checks that need to be completed before any payouts are sent. We do understand the frustration and kindly ask for your co-operation and patience at this time.
With larger amounts we recommend adding precautionary measures under player limitations and once the above is checked you will have access to your account once again to enjoy our entertainment platform.
Apologies for any inconvenience and hope you managed to enjoy your winnings Joe.

Skillonnet からの回答

2026年3月30日

Hi Clare,
Thanks for leaving a review.
We’re sorry to hear about the issue you’re having as we are advocates of responsible gambling and make it our priority to help protect all of our OJOers.
With this in mind, from time-to-time players may be contacted by our Safer Gambling team, just to check that everything is OK.
This is standard protocol; they’re just putting themselves on your radar and provide you with some important info.
As an officially licensed gaming operator and as part of our security measures it is our responsibility to verify our member’s identity.
All information provided is checked against a national database and responsible gaming precautions will be added until our Safer Gambling team has assessed your answers.
Clare apologies for any inconvenience as this is not our intentions and you can request a refund of your deposit.