Quelle tristesse et déception de recevoir un colis totalement endommagé tant à l'extérieur que les produits à l'intérieur surtout pour une commande de plus de 200 CAD avec 50 CAD de livraison. Je m'at... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... もっと見る
企業が回答しました
Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... もっと見る
企業が回答しました
Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... もっと見る
企業が回答しました
企業情報
当該企業による記述
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
連絡先
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, ポルトガル
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3.3
まあまあ
590件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Unhappy ex customer
Another us customer unhappy about the duties I now need to pay almost a month after receipt of the merchandise. Most people don't read everything. The product is great but will never order from this place again
2026年7月22日
自発的なレビュー
SkinLovers からの回答
Hello Barbara!
Thank you for your feedback. We're sorry to hear about your experience.
We'd like to clarify that information regarding duties and taxes is displayed during checkout and is also available on our FAQ page.
We appreciate your comments and will continue working to make this information as clear as possible for all customers.
Warning to U.S Customers
Warning to U.S. Customers
If you live in the United States, I recommend thinking twice before ordering from SkinLovers. A few days after my package was delivered, I received an unexpected FedEx bill for duties and taxes that were not clearly communicated during checkout. Had I known about these charges in advance, I would have chosen the prepaid option or not completed the purchase.
When I contacted customer service, they acknowledged my frustration but refused to offer any resolution or take responsibility for the lack of clear communication on their website.
Be aware that your purchase price may not be your final cost. You could receive an additional FedEx invoice days after delivery.
2026年6月30日
自発的なレビュー
SkinLovers からの回答
Hello Mel,
Thank you for your feedback. We're sorry to hear about your experience.
We'd like to clarify that information regarding duties and taxes is displayed during checkout and is also available on our FAQ page.
We appreciate your comments and will continue working to make this information as clear as possible for all customers.
Great products and helpful agents
2026年3月18日
SkinLovers からの回答
Hello Madeha,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to
provide the best service possible. We hope you will buy with us again!
Excelente Preço
Excelente Preço, Rápida expedição. Simples e prático.
É o que se pretende.
Obrigado.
2026年7月1日
SkinLovers からの回答
Olá Marco!
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muitas vezes no futuro.
Muito obrigado.
DO NOT ORDER IF YOU ARE IN THE USA
DO NOT ORDER IF YOU ARE IN THE USA
Their website doesn't tell anything about it, but you'll pay for the delivery AND FedEx will send you duty and fee receipt.
I paid $27 for the actual thing, $20 for the delivery, and FedEx also wants ANOTHER $46 for duty and fee.
Customer service is useless.
2026年5月15日
自発的なレビュー
SkinLovers からの回答
Hello Yulia! First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service. Please note that all taxes & duties are presented a the checkout page and that we offer different shipping methods to provide the most suitable solution to each client. Thanks!
SkinLovers からの回答
Hello Roger,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
No recommended at all
No recommended at all, they don’t answer you for many weeks then , they don’t follow up your case.
2026年6月10日
SkinLovers からの回答
Hello Febi,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Thanks,
Skinlovers
Muy puntuales precios justos y me llegó…
Muy puntuales precios justos y me llegó el
Paquete antes de lo esperado.
2026年6月3日
SkinLovers からの回答
Hola Miriam,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
Great service!
All items received and relatively soon considering it was an overseas delivery. I asked them about the status of the order over whatsapp and were very prompt to respond Great service!
2026年6月4日
SkinLovers からの回答
Hello Gabriela!
Thank you so much for your order and for sharing your experience with us! Your kind words mean a lot to us!
We sincerely appreciate your support and look forward to serving you again in the future.
SkinLovers からの回答
Hello!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Good product and value for money
Good product and value for money, service and information was good too
2026年6月2日
SkinLovers からの回答
Hello Florindo!
Thank you so much for your recent order and for taking the time to share your review with us! We are truly delighted to hear your positive feedback—it means a lot to our team and motivates us to continue providing the best possible service and products.
If you ever need any assistance or have any questions, please don’t hesitate to reach out—we’ll always be happy to help!
SkinLovers - Impeccable
SkinLovers was impeccable in their service! The price of the particular European skincare product I bought was competitive and reasonable; it took a little while for it to arrive in Australia but the tracking was flawless and I could see where it was at each stage of the journey, and when it arrived it was well-packaged and the legitimate brand I had ordered. Sometimes it can be a little nerve-wracking, ordering beauty products from unknown retailers - I’m very glad I took the risk and will be buying from them again!
2026年6月2日
SkinLovers からの回答
Hello Jane!
Thank you so much for your recent order and for taking the time to share your review with us! We are truly delighted to hear your positive feedback—it means a lot to our team and motivates us to continue providing the best possible service and products.
Your support is greatly appreciated, and we’re so happy to know that you had a positive experience with us. We look forward to welcoming you back to our store many more times in the future and continuing to meet your expectations.
If you ever need any assistance or have any questions, please don’t hesitate to reach out—we’ll always be happy to help!
A bunch of crooks with the poorest…
A bunch of crooks with the poorest client support ever. Never buy from them.
2026年5月7日
SkinLovers からの回答
Hello! If you need more help, please contact us by email so we can solve that situation directly with you.
Thanks,
Skinlovers
I’m upset because they sent me 5…
I’m upset because they sent me 5 bottles of sunscreen that would expire by the end of this year knowing that I’m an international customer and it takes longer for delivery which doesn’t give me much time to use it. I tried to get a refund but I found out that it would cost me over $100 just to ship it back.
2026年4月10日
SkinLovers からの回答
Hello Ellen,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback. We have also replied to the email you have send us. Please check when possible! Thanks!
SkinLovers からの回答
Hola Nelson,
Sentimos no haber conseguido satisfacer sus expectativas en esta ocasión.
Siempre nos esforzamos por mejorar y mejorar su experiencia de compra y no podríamos hacerlo sin sus valiosos comentarios.
¡Disfrute de sus productos!
Muchas gracias,
Skinlovers
Total Scam Artists — AVOID AT ALL COSTS
FIRST they charged me almost $20 ($19.87 to be exact) for something they normally — or at least currently— charge only $14 for. I’m assuming the higher price was to compensate for a tariff. THEN they charge a whopping $20 in shipping for an item that weighs less than 8oz only to be shipped at an absolute snails pace of a delivery time a month later. THIS WAS FOLLOWED BY receiving a random text two weeks AFTER it is delivered where they had the audacity to send a request for an ADDITIONAL TARIFF FEE (through FedEx supposedly— however FEDEX HAS ZERO RECORD of any additional tariff being required). What kind of scam are they running here? I will NEVER purchase from this company again.
2026年3月2日
自発的なレビュー
SkinLovers からの回答
Hi Joe,
We’re truly sorry to hear about your experience. We’d be happy to discuss and clarify the new fees imposed by the U.S. Government. We’ve sent you an email with all the details. Thank you!
I love a European product not available…
I love a European product not available in the US and did expensive searches to have it shipped to me. Ultimately i found it and ordered it with some trepidation. As soon as unplaced the order, I received confirmation and tracking information. The product arrived much faster than expected and due to the excellent shipping method, was able to track my purchase every step of the way. Thank you for a fabulous service - you will be my go to shopping stop when I am unable to purchase the item in Europe personally
2026年2月28日
SkinLovers からの回答
Hello Pascale,
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice nice words. We do our best to provide the best service possible. We hope you will buy with us again! Feel free to contact us anytime!
Very happy
Excellent delivery and products cheaper than I could have sourced them in Australia. Will definitely use again.
2026年3月2日
SkinLovers からの回答
Hello Amanda,
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
SkinLovers からの回答
Hallo!
Vielen Dank für Ihre Bestellung und die netten Worte. Wir geben unser Bestes, um Ihnen den bestmöglichen Service zu bieten.
Me llego todo muy bien y esta compania…
Me llego todo muy bien y esta compania es real no Duden en hacer sus compras a esta pagina👍❤️
2026年2月5日
SkinLovers からの回答
Hola Carla,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
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