Quelle tristesse et déception de recevoir un colis totalement endommagé tant à l'extérieur que les produits à l'intérieur surtout pour une commande de plus de 200 CAD avec 50 CAD de livraison. Je m'at... もっと見る
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レビュアーのコメントを見てみましょう
Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... もっと見る
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Multiplicidade de marcas a preços muito competitivos. Várias produtos com boas promoções, bem como variados coffrets de excelentes marcas. Sistema de navegação no site bem concebida, intuitiva e ag... もっと見る
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Estou extremamente satisfeito com a minha experiência. Primeiramente, fiquei impressionado com os preços acessíveis dos produtos em comparação com outros sites. Além disso, a rapidez na entrega é al... もっと見る
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企業情報
当該企業による記述
Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.
連絡先
Largo da Estação, 11, 4775-446, Vila Nova de Famalicão, ポルトガル
- +351918301887
- info@skinlovers.com
- www.skinlovers.com
3.3
まあまあ
590件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
El envío fue muy largo pero el products…
El envío fue muy largo pero el products me encanto! Si volveré a ordenar!
2026年2月6日
SkinLovers からの回答
Hola Karla,
En primer lugar, gracias por publicar un comentario.
Muchas gracias por su pedido y por sus amables palabras. Hacemos todo lo posible para ofrecer el mejor servicio posible. Esperamos que vuelva a comprar con nosotros muy pronto.
Gracias1
SkinLovers からの回答
Olá Johanne,
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muito em breve!
Excellent
Great products and good prices. Sadly, I won't be able to keep buying because of the US tariffs, which make the products about 60% more expensive :( I will miss you!
2026年2月2日
SkinLovers からの回答
Hi Maria!
Thank you so much for your kind words — it truly means a lot to us!
We completely understand your frustration regarding the new U.S. tariffs. Unfortunately, these fees are imposed by customs and apply to all imports from the EU, and we know how much they increase the final cost.
We’re really sorry to see this affecting your experience, and we would truly love to keep you as our customer. Please check your email inbox from time to time — you may receive exclusive promotions or discount codes that could make your future orders worthwhile.
Thanks!
Sun Block was never delivered
I ordered some sunblock 7 months ago, the tracking shows it entered this country then disappeared. Customs says the product wasn't detained (I did a trace) and the US Postal Service has no record of it. I have contacted their support multiple times, and Skin Lovers says it's not their responsibility and isn't going to reship or issue a credit. Note skinlovers replied "we're looking into it" - this is the third time they have "looked into it"
2025年7月4日
自発的なレビュー
SkinLovers からの回答
Hello Pancho,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we are currently checking with our Postal Services your issue and will send you a message to your email as soon as possible.
Thanks,
Skinlovers
Deja mucho que pensar
De los siete productos que compré, uno llegó casi vacío, otro más estaba dañado y otro estaba roto con 1/4 menos de producto. La caja de empaque estaba destruida y mojada. Ningún producto estaba protegido para tan largo viaje, habían solo dos pequeñísimas bolsas de protección para 7 sets de dos productos cada uno (en total 14 piezas de 400 mL c/u).
No obstante, al tratar de entrar a la página, siempre me aparece un mensaje: "El dueño de este sitio pudo haber impuesto restricciones que te impiden acceder a este sitio. Por favor contacta al dueño del sitio para tener acceso".
Simplemente no pude iniciar una reclamación ni devolución y, por el mensaje que me arroja la página cada vez, no puedo sino pensar que así fue planeado por los administradores de este negocio.
2026年1月7日
SkinLovers からの回答
Hola Marco,
Lamentamos mucho el modo en que ha llegado su pedido. Por favor, envíe un mensaje a info@skinlovers.com
Trataremos de averiguar su situación.
Gracias,
Skinlovers
En unos días la compra en casa
En unos días la compra en casa. Todo perfecto. Y eso que tenía miedo tras leer algunas reseñas
2026年1月12日
SkinLovers からの回答
Hola Jose Luis,
Muchas gracias por su pedido y por su comentario. ¡Es estupendo recibir comentarios tan positivos! Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
El products me encanta solo el tiempo…
El products me encanta solo el tiempo de mandar el producto cuando lo ordne dice de 3 a 4 Dias habiles y fueron 15
2026年1月6日
SkinLovers からの回答
Hola Jon!
Muchas gracias por su pedido y por su comentario. Esperamos recibir su visita a nuestra tienda muchas veces en el futuro.
Muchas gracias.
Absolutely amazing prices and deals.
2025年12月27日
自発的なレビュー
SkinLovers からの回答
Hello Charla!
Thank you so much for your order and for your amazing review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
SkinLovers からの回答
Hello Yana!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible.
We hope you will buy with us again!
Very bad company
Very bad company. After two months, my things arrived and they were all spilled and dirty. I will never buy from you again.
2025年12月6日
SkinLovers からの回答
Hi Elizabeth,
We are terribly sorry to hear this and would love the opportunity to chat with you further to discuss your experience, and to see how we can make this right. Please reach out to us at info@skinlovers.com
Thanks,
Skinlovers
I did not expect to pay customs on the…
I did not expect to pay customs on the item I ordered.
2025年12月2日
SkinLovers からの回答
Hello Gail!
We’re sorry for the inconvenience. So far, we have never received any indication that customs fees would apply to deliveries to Canada. Please send us an email with more details about the amount charged and any documents you received. We will review the case as soon as possible.
Thanks!
Great shopping experience!
Great shopping experience! Easy to choose and order, delivery was very fast.
2025年12月1日
SkinLovers からの回答
Hello Maria!
Thank you so much for your order and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store a lot of times in the future.
Thanks!
SkinLovers からの回答
Hello Anthony!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to
provide the best service possible. We hope you will buy with us again!
Had a wonderful experience W skinlovers…
It’s so false that Skinlovers products don’t arrive. This is like my 4th shipment from Skinlovers and everything has arrived in good condition. Their customer service is great they try to improve, specially now with their express shipment. The only thing is that my favorite products get sold out to quickly.
2025年11月10日
自発的なレビュー
SkinLovers からの回答
Hello Nur!
Thank you so much for your orders and for your review! It's great to receive such positive feedback! We hope to receive your visit to our store more times in the future.
Thanks!
Total disfrace
Dont fall in their traps. You will end up paying for products that will never arrive. You will receive no response and you will need to go back to your bank requesting their support to be reimbursed for funds used ghost products!
2025年7月23日
自発的なレビュー
SkinLovers からの回答
Hello Jeanet,
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry that your order has not yet been delivered, we have investigated your issue and sent a message to your email, please see this when possible.
Thanks,
Skinlovers
I have not received my order yet and I…
I have not received my order yet and I placed 2 weeks ago. Paid $13 for delivery and I can’t even track the shipment. Emailed the customer service but never replied. AVOID.
2025年6月7日
自発的なレビュー
SkinLovers からの回答
Hello Mary Jane,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
Excelente trabalho
Preço convidativo e rapidez na entrega da encomenda.
Um bom trabalho.
2025年4月30日
自発的なレビュー
SkinLovers からの回答
Olá Anabela!
Muito obrigado pela sua encomenda e pelo seu feedback. É ótimo receber comentários tão positivos! Esperamos que volte a visitar a nossa loja muitas vezes no futuro.
Muito obrigado.
SkinLovers からの回答
Hello Amal!
First of all thank you for taking the time to post a review.
Thank you so much for your order and the nice words. We do our best to provide the best service possible. We hope you will buy with us again!
Extra shipment charges on delivery
Do not order from this website as you will pay much more for shipping charges and Dubai customs.
2025年3月24日
自発的なレビュー
SkinLovers からの回答
Hello Geeth!
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Enjoy your products!
Thanks,
Skinlovers
I didn't received my product yet I have…
I didn't received my product yet I have ordered on 17th. People are not replying.
2025年2月22日
自発的なレビュー
SkinLovers からの回答
Hello Ajit!
First of all thank you for taking the time to post a review. We appreciate your feedback as it help us to improve our service.
We are sorry to know that you are disappointed with our service. We offer different Shipping Methods so you can choose the most convenient to you. At the checkout process are shown expect dates of delivery, however we cannot give 100% assurance because there are procedures that are beyond our control, for instance, customs that are regulated by local Government guidelines.
Enjoy your products!
Thanks,
Skinlovers
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