Skullcandy (US) レビュー 2,005

Have been using their headphones for almost 20 years. Have never had an issue with finding the information or receiving feedback from their customer service reps.

I ordered the limited edition Dime Evo Rainbow earbuds but never received them. The company would not help me get new ones sent out or refund me. UPS wanted me to go to their post office in person to give me a credit to reorder them but they were sold out. I have never been so mad and disappointed in Skull candy until now. Despite choosing to use UPS to send out my product they never took the responsibility for the product being stolen or lost. They just put fulfilled on my order and put in effort to resolve my problem.

Kindness enough to hear me out!

Fast responses, was very helpful and get my problem fixed within a day

My problem was taken care of by a polite and knowledgeable staff member. Thank you for your help

All those over hyped over priced "you must buy these" as per influencers online etc and yet these are WAAAAAYYY better and superior!! A not so well known Skullcandy, that I swear by their products, have x2 Crusher Evo over ear headphones witth Sensory Base and these are just destroyers of world!!! Especially whilst watching your homme cinema 100" screen, with these on watching TGMav omfg!!!!! Then there is the Skullcandy Kilo which is like having a handheld portable version of the Crusher Evos even hung up inside my back pack closed, it is that loud my mates couldnt believe that was coming from this speaker!!!! That good. Once you go Skullcandy, you wont ever go back and alll those spending hundreds sometimes thousands on audio stuff JUST BECAUSE the influencers say so and you suffer with "FOMO", just check in with yourself and say "Nah I am going to do the opposite of what the sheep are doing", you will thank me later. You are welcome. Highly recomended especiallly the products I have just mentioned, but do not take my word for it go check em out in store somewhere just make sure you have SENSORY BASE up full whack!!!!! Enjoy ⭐️⭐️⭐️⭐️⭐️

Great customer service and the replacement warranty process was easy to do.

Raffy S. Was great and helped me fix my issue with ease. His customer service and conversation was excellent as well.

Great and responsive tech support on issues I was having with my earbuds.

The team went above and beyond expectation in order to provide me with the best customer care. chick fil a

I got the new method 360 anc. Amazing quality and comfort!!! And looks great too!!! I sold my airpods to get these, no regrets!!!!!!

Helped when I thought i couldn't get help

Guter Bass bei den Crusher evo, gutes noise cancelling bei den hesh ANC.
Teuer aber mega. Lohnt sich jeder Cent

I have had few different pairs of your product. My issue is that I have had a pair of Sesh Evos for about a year, They don't have a app to accompany the ear buds, also they don't like to charge in the case, when they do, only one ear bud will connect via bluetooth, takes awhile to get them both paired, then when I get that working they cut out. Was told by support that they were coming to the products end of its life.Deeply discouraged
in wanting to pay for another pair if they only last a year. I've had other products that lasted longer, but always went back to Skull Candy because I loved the brand and products.

I will reach out to your support again as you asked.

6/5/2025

I reached back out to Skullcandy as requested, advised the agent of this review I wrote as per instructions in the response from them and it was a complete waste of time. I tell the agent that I was advised from the response I received to reach out and mention the review, which I did. The agent proceeds to tell me that It was a automated message. I advised him that It wasn't since it mentions my exact issues I am having. The agent didn't try to look up the review until I shared the link with them. He sends me instructions to factory reset my Sesh Evo's. I had advised the previous agent that I had done that and didn't work. So I don't think they must not have the ability to look up past chats. I advised this agent of the same thing. They offer me the 40 percent off a new product. I declined this time as I did the last time. I screen shot this conversation in case they reach out again.

The customer service was great. From helping me trouble shoot my issue to helping me make a warranty claim, it was easy and pleasant. Hanna was great and quick with the responses.

My headphone replacement is on the way and I was given a tracking number so I can see when it will arrive.

Overall 5 out of 5 100:

The customer service with Skullcandy is outstanding. I reached out for a replacement part and although the company doesn't sell spare/replacement parts they were very prompt and as a good gesture they offered a significant discount towards a new product from their current audio lineup. Very friendly and professional communication.

Raffy Really deserves a raise. He was very polite, understanding, and knowledgeable of the policy the other representative did not provide accurate information and had me on the verge of no longer purchasing skullcandy products. Raffy changed my entire mood and resolved my issue. I will be a repeat customer because of his service and care.

Great Customer Service!! Very helpful and kind; listened to my concerns. Very Satisfied. I have not retired my original wire skullcandy and mesh storage case. They will retire with me.

Thank you to the Skullcandy team for their support — they truly did a lot to help me. I definitely recommend everyone to try their products, as they are absolutely worth it.

J’ai commandé mon casque audio le 8 mai, et je n’ai toujours pas reçu ce casque en la date du 23 mai
En transit depuis le 15, je ne comprends pas où est-ce qu’est passé mon casque ? Aucune nouvelle de la part du site?
Les commandes d’utilisation du site ne marche pas, je ne peux pas aller sur le site pour les contacter ni pour qu’une personne puisse me dire où est-ce qu’est mon colis ! Dans la même journée on m’annonce que mon colis a était livré et autant vous dire que je n’en ai pas vue la couleur, le système de contacte par mails est injoignable car l’e-mail n’existe pas ( pour conclure ce site est une blague magistral)