Customer service is horrendous. There is no way to speak with someone who actually works for the company. Only a bot. Return policy is not customer friendly. Iâve used skull candy for over 15 years an... ãã£ãšèŠã
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Bought these headphones about a month ago and so far they are very good and are super comfortable. Great for working out or doing homework and studying, the fit is pretty good as well and the bulkines... ãã£ãšèŠã
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My brother was hit by a truck while riding his bike on Monday. He was not wearing a helmet, but he was wearing a pair of skull candy crusher headphones. These headphones saved his life. They took all... ãã£ãšèŠã
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Awesome customer service, quick help via email once my ticket was created using the chat feature. Problem solved and new earbuds are on the way!
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We are music you can feel.
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6301 N. Landmark Drive, 84098, Park City, ç±³åœ
- www.skullcandy.com
4.2
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Skullcandy (US) ããã®åç
Thanks for the quick shoutout! We're glad the ordering process was smooth and easy, just how it should be. Hope you're loving the headphones! If you ever have any questions or need support, we're always here to help.
EMREJAZZ from TURKEY
I bought Crusher ANC 2 when I was in US. I was worrying about delivery time. It was written as 5-10 business day on ordering page. But it delivered at 4th day. Perfect..
Now I have a high quality incredible ANC headphones with a 1/3 price than TURKEY.
2025幎5æ12æ¥
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Skullcandy (US) ããã®åç
Hey there, thanks for the awesome review! Weâre so glad to hear your Crusher ANC 2s arrived ahead of schedule and that you're enjoying them. Itâs great to know they're delivering that high-quality sound and ANC performance you were hoping for (and at a great deal too!). If you ever need anything down the line, weâve got your back. Enjoy the music!
Minor issue with loyalty/reward pointsâŠ
Minor issue with loyalty/reward points that was very quickly dealt with a rectified by Jerwin.
Excellent customer support matched by awesome headphones ððð
2025幎5æ16æ¥
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Skullcandy (US) ããã®åç
Really appreciate you taking the time to share this! Weâre stoked Jerwin could step in and get things squared away so fast. Even better to hear you're loving the headphones. If anything else comes up, weâre just a message away.
I ordered some headphones and a dayâŠ
I ordered some headphones and a day after I ordered them they went on sale for $80 cheaper. The company refunded me the $80. The headphones are freaking awesome as well!
2025幎5æ5æ¥
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Skullcandy (US) ããã®åç
We're stoked to hear you're loving your new headphones and glad we could make things right with the price drop! We always want our customers to feel good about their experience with us, and it's awesome to know that both the sound and the service hit the mark for you. Thanks for taking the time to share this. Enjoy the music!
From purchase to customer supportâŠ
From purchase to customer support response email that listened to feedback. That's why it's a 5 star review.
2025幎5æ13æ¥
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Skullcandy (US) ããã®åç
Thanks so much for the 5 stars! We're really glad to hear everything from purchase to support felt smooth and that your feedback was actually heard. That kind of experience is exactly what we aim for, so it means a lot to know it landed. Appreciate you taking the time to leave a review!
Method 360 ANC sound byâŠ
I bought the method 360 ANC sound by Bose in plasma. I love the color, itâs not an orange red color which I was worried about when it was in the mail. Sound quality is amazing, the bass is fire! Definitely sound is by Bose. The earbuds are also loud. I also tested it by taking it to the gym, I ran 3.5 miles with them, was on the bicycle, and used the stairmaster, the earbuds didnât fall off my ears. Call quality is great too. 9/10. I took a point off because of the case, you have to adjust on which way to open it so you get the correct earbud facing you but other than that, they did a very good job.
2025幎5æ3æ¥
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Skullcandy (US) ããã®åç
Thanks so much for the detailed and thoughtful review! We're thrilled to hear you're loving the Method 360 ANC, especially the sound quality and how well they stay put during workouts. That bass really does hit different, doesnât it? Totally fair point about the case. We appreciate the feedback and will pass it along to the team. Thanks again for rolling with us and taking the time to share your experience!
Iâd be nice if they could add a thingâŠ
Iâd be nice if they could add a thing for skipping tracks and my right earbud has been refusing to work lately but otherwise Iâm very happy with this product and the only other thing is that it starts to slide out after a while
2025幎5æ3æ¥
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Skullcandy (US) ããã®åç
Thanks for your honest feedback. We really appreciate it. We hear you on the track skipping and the fit over time, and we're sorry to hear your right earbud has been acting up. Thatâs definitely not the experience we want you to have. If you havenât already, please reach out to our support team so we can help troubleshoot or explore warranty options. We're glad you're enjoying the earbuds overall, and weâll keep your suggestions in mind for future updates.
Jerwin G
Jerwin G. was very knowledgeable, helpful, patient and kind. Thank you!
2025幎5æ1æ¥
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Skullcandy (US) ããã®åç
Thanks so much for the kind words! We're really glad to hear that, Jerwin. took good care of you. Heâs a great part of the team. Weâll make sure your feedback gets to him! If you ever need anything else, donât hesitate to reach out.
Constructive info from Raffy
Raffy was great!
More evaluation to come.
I like to listen to the speaker now that he helped me!
He was patient, informative, and encouraged me to call back again if I have more questions.
2025幎4æ30æ¥
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Skullcandy (US) ããã®åç
Thanks so much for the kind words! Weâre lucky to have Raffy on the team. He genuinely cares about helping people, and itâs awesome to hear he made your experience a positive one. Donât hesitate to reach out again if anything comes up. Weâll be here when you need us!
Can't speak on the sound qualityâŠ
Can't speak on the sound quality because out of two pair of ear buds, neither one have ever even worked from the start. Complete pieces of junk and the company customer service refuses to even help or back up their products.
2025幎4æ29æ¥
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Skullcandy (US) ããã®åç
We're really sorry to hear this has been your experience. Itâs absolutely not the impression we want to leave. Getting two pairs that didnât work out of the box is frustrating, and even more so if you felt unsupported when you reached out for help. We do stand behind our products and want to make things right when they fall short. If youâre still open to it, please give us another shot. Reach out at contact.skullcandy.com with your order or warranty info, and weâll make sure your issue gets properly looked into. Thanks for speaking up. We know your time and trust matter.
Thank YOU for supporting YOUR products
Thank YOU for supporting YOUR products! Skullcandy rocks! Hanna was absolutely lovely in the customer service department on a return. Her prompt response and aid to my issue was top notch! I have a new pair of earphones on the way that I couldnât be more excited about! Thank you so very much! Highly recommend to anyone :0]
2025幎4æ22æ¥
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Skullcandy (US) ããã®åç
Thank you so much for the kind words! Weâre thrilled to hear Hanna took great care of you. Sheâll be stoked to know her help made a difference. Enjoy your new earphones, and thanks again for sticking with us. You rock! ð€
Always great products which SkullcandyâŠ
Always great products which Skullcandy stands behind. I've ordered a couple of time directly off their website and the process is simple and efficient. Thank you!
2025幎4æ23æ¥
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Skullcandy (US) ããã®åç
Thanks a ton for the great feedback! We're glad to hear your experience ordering through our site has been smooth and hassle-free. Weâre proud to stand behind what we make, and it means a lot to know itâs noticed. Appreciate the support! ð
Instructions sent to me with recoveryâŠ
Instructions sent to me with recovery instructions were precise and clear. My buds are now functioning.
Thanks
2025幎4æ14æ¥
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Skullcandy (US) ããã®åç
Thanks so much for the kind words! We're really glad to hear the recovery instructions helped and that your buds are back up and running. If you ever need anything else, donât hesitate to reach out. Keep on rockin'!
Jensel was able to quickly solve myâŠ
Jensel was able to quickly solve my issue to my satisfaction.
2025幎4æ21æ¥
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Skullcandy (US) ããã®åç
Awesome to hear Jensel was able to get things sorted quickly for you! Weâll be sure to pass along the kudos. Thanks for taking the time to share your experience with us!
Crusher ANC bass not working
My original Crusher ANC bass stopped working this customer service rep RAffy went through multiple instructions to find the solution and they working perfectly this person is awesome ð ðð
2025幎4æ18æ¥
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Skullcandy (US) ããã®åç
Thank you, Kelly, for taking your time to review the Skullcandy customer service team. Keep on rockin'!
My issue got a prompt response and wasâŠ
My issue got a prompt response and was satisfied with the answers
2025幎4æ17æ¥
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Skullcandy (US) ããã®åç
Thanks for your awesome review of Skullcandy! Weâre glad you enjoyed your interaction with our customer service team.
Excellent customer service
Rhyan B. was helpful with the replacement of my old sesh earbuds that lasted a few year.
2025幎4æ17æ¥
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Skullcandy (US) ããã®åç
Weâre glad youâre enjoying your earbuds. Thanks for your great review!
Skullcandy offers free shipping overâŠ
Skullcandy offers free shipping over $49. I did not receive this the only option was to pay the $15(own literature says $12) Then after I receive the item I would get a refund, but for that I needed to reach back out. This was very disappointing as I don't trust that option and it gives me extra work. I think this may be a way they get you to pay more as people don't want to do all the extra work to get the thing that was promised from the beginning. Which then makes these items cheaper on other sites that offer the free shipping as promised. Or makes these less affordable and other brand more enticing.
2025幎4æ17æ¥
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Skullcandy (US) ããã®åç
Hi Corey, thanks for your feedback, and we're sorry for the frustration around the shipping policy. We understand how inconvenient it feels to do extra work for something that should be simple. Your experience isnât what we aim for, and weâre actively working to make things clearer and easier moving forward. If you still need help with that refund, feel free to reach out. Weâre more than happy to assist. We appreciate you bringing this to our attention and hope you'll give us another shot in the future.
Ordered the Hesh ANC headphones and forâŠ
Ordered the Hesh ANC headphones and for whatever reason, the courier sent it back to skullcandy. Mind you that skullcandy does not have phone number to call them and only way of contact is through email which gets replied once every week or live chat with very rude agents. After gathering evidence that I got charged for it and not pending anymore, they keep on referring me back to contacting my bank about it since âthe bank is making errorâ. Iâve gathered all necessary information and evidence and will escalate this fraudulent company that sells subpar penny to the dollar electronics for high markup.
2025幎3æ10æ¥
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Skullcandy (US) ããã®åç
Hello John, we're really sorry to hear about your experience this is definitely not the level of service we strive to provide. We understand how frustrating it must be to deal with a returned order, delayed responses, and confusion around your payment. We know how important it is to feel heard and supported, and itâs clear we missed the mark here. Your feedback is being taken seriously, and weâre reviewing this situation internally to help prevent similar issues in the future. If you're still waiting for a resolution, we'd love the chance to make things right. Please reach out to our support team with your order number, and weâll prioritize your case to get it sorted as quickly as possible. Thanks for bringing this to our attention. Weâre committed to doing better.
Benedict was perfect he/she did perfectâŠ
Benedict was perfect he/she did perfect customer service.
2025幎4æ16æ¥
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Skullcandy (US) ããã®åç
Thanks for sharing your kind review of Skullcandy. Keep on rockin'!
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