Very poor customer service. I called Sky several times over the past week asking for a cable to be removed from my house so I can paint the exterior. Despite explaining the situation repeatedly... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Went to white rose centre and was approached by a sky sales assistant tariq. He was absolutely amazing went through everything with us and we ended up getting a Samsung 25 with the correct amount of d... もっと見る
Think it's time to cancel sky been with them 6 years now Every morning before work sky won't turn on got to press and hold the power button not easy when it's behind the tv on wall Then when it... もっと見る
企業が回答しました
We came to white Rose and Arina signed it us up for tv and explained everything to us! Definitely recommend her.
企業情報
当該企業による記述
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
連絡先
Sky Pod, White Rose Shopping Centre, Dewsbury Road, LS11 8LU, Leeds, 英国
- 01132 715689
4.0
ほぼ満足
18件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Sky service - very unprofessional
Very poor customer service.
I called Sky several times over the past week asking for a cable to be removed from my house so I can paint the exterior. Despite explaining the situation repeatedly to different agents, no one was able to provide a solution.
Instead, I was told to contact Openreach myself, even though Sky should have been able to advise me properly or arrange the correct process. To make matters worse, one of the agents ended the call while I was still trying to explain the issue.
The whole experience has been frustrating, time-consuming, and disappointing. I expected much better customer service from Sky.
2026年7月27日
自発的なレビュー
Sky - White Rose Shopping Centre, Leeds からの回答
Hi,
I'm sorry to hear about your experience and the frustration this has caused.
I can appreciate how disappointing it must have been to contact us multiple times for assistance and feel no closer to a resolution. You should have been given clear guidance on the correct process, and I'm sorry if this wasn't the case.
I'm also concerned to hear that one of the calls ended while you were still explaining the issue. This isn't the level of service we aim to provide, and I understand why this left you feeling let down.
If you still need us to look into anything specific or help get things back on track, we’re here and happy to support.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks,
Lauren
Think it's time to cancel sky been with…
Think it's time to cancel sky been with them 6 years now
Every morning before work sky won't turn on got to press and hold the power button not easy when it's behind the tv on wall
Then when it does work same old crap on
Or and another thing if I want to watch a good film after pay extra to watch it
And I paid £40 each box for my daughters room if and when I cancel I after send them back I paid for them il keep them that a joke is that what am I paying for it's horrible
Time for sky tv to shut up shop let someone else have ago can't do any worse staff at white rose don't have a clue talk crap
2026年6月30日
自発的なレビュー
Sky - White Rose Shopping Centre, Leeds からの回答
Hi Steven, I’m sorry to hear that you're thinking of leaving after being with us for 6 years.
I can appreciate how disappointing it is when your equipment isn't working as expected, especially if you're having to manually restart it each morning just to get it up and running. That's certainly not the experience we'd want you to have.
I also understand your concerns around content costs and equipment. While some films and events do carry an additional charge, and Sky equipment may need to be returned when a subscription ends, I appreciate it can feel frustrating if this wasn't what you expected.
I'd like the opportunity to look into the issues you're having with your TV service and discuss any concerns around your account.
Please reach out to me directly and I'll be happy to help.
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks, Carol
Tariq was really brilliant with me,very…
Tariq was really brilliant with me,very patient and polite
Thanks Tariq
2026年5月13日
自発的なレビュー
We came to white Rose and Arina signed…
We came to white Rose and Arina signed it us up for tv and explained everything to us! Definitely recommend her.
2026年5月4日
自発的なレビュー
Tariq was brilliant very informative…
Tariq was brilliant very informative and knowledgeable
2026年4月29日
自発的なレビュー
Went to white rose centre and was…
Went to white rose centre and was approached by a sky sales assistant tariq. He was absolutely amazing went through everything with us and we ended up getting a Samsung 25 with the correct amount of data thst I needed. Amazing customer service would highly recommend if you are thinking about getting sky or sky mobile ThanksTariq
2026年4月18日
自発的なレビュー
Arina was amazing
Arina was amazing! Made switching broadband easy! Thank you so much
2026年4月18日
自発的なレビュー
Spoke with Arina
Spoke with Arina, she was lovely. Very friendly and gave brilliant advice.
2026年4月18日
自発的なレビュー
Sam always goes above and beyond
Sam always goes above and beyond, I always go to white rose to him to sort sky out as he is so helpful & always has time to help help people!! Get customers service
2026年3月25日
自発的なレビュー
Tariq gave us a cracking deal on our…
Tariq gave us a cracking deal on our mobiles very easy process
2026年3月24日
自発的なレビュー
Great service
Great service, kind and friendly helped us with any worries we may have.
2026年3月19日
自発的なレビュー
Tariq was realy good at sky..great help
2026年3月17日
自発的なレビュー
Sky - White Rose Shopping Centre, Leeds からの回答
Hello Renu,
Thanks for taking the time to share your review.
If there is anything we can do to help then you can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Jason
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。