I had a question about some products from the web store, so I sent a mail to their customer service. I got a reply within 24 hours and it was really helpful. (Joana sent the mail, she's really nic... もっと見る
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The choices made in your entire play through of the Walking Dead Telltale Game don’t matter. This corporation had to go and ruin it all by making inaccurate comics that don’t respect at all what Tellt... もっと見る
PLEASE OH MY GOD SKY BOUND IM LITERALLY ON MY KNEES BEGGINGGG to make more seasons in twd game telltale im onto the last episode finale season i dont want to finish it im so sad , please if theres eve... もっと見る
Bought a collectors edition of Frostpunk 2. Had an issue where one of the items wasn't working per the manual that came with it. What impressed me about Skybound is that they told me they would look i... もっと見る
企業が回答しました
企業情報
当該企業による記述
Skybound Entertainment is a multiplatform content company that works closely with creators and their intellectual properties, extending their stories to further platforms including comics, television, film, tabletop and video games, books, digital content, events, and beyond. The company is the home of notable properties including The Walking Dead, Invincible, and Super Dinosaur.
連絡先
90035, Beverly Hills, 米国
- https://help.skybound.com
- www.skybound.com
The first response Ive sent to Skybound…
The first response Ive sent to Skybound they responded in a day or two. I sent them my story to them and they reviewed it and responded as soon as they could. The second message was a quick response to. Overall my experience with the response team has been great
2025年1月13日
自発的なレビュー
Skybound Entertainment からの回答
Thanks so much for sharing your experience with our team! We're really glad to hear that you got quick and helpful responses. That's exactly what we're aiming for here at Skybound. If you need anything else, feel free to reach out. Thanks again for your kind words!
Skybound Entertainment からの回答
Hi Berat,
We’re so glad we could help out and get you the answers you needed! Don’t hesitate to reach out again if you’ve got more questions in the future. Thank you!
Is your Customer Service a Chatbot?
I emailed the support at Skybound back in December and got frustrated after several emails with no results and finally emailed the webstore account out or desperation. Weeks of emails with Customer Service and never once have they emailed me back with an update on my refund. Vague promises and reassurances that have amounted to nothing, they have never once kept their promise. I'm starting to doubt if I'm even writing with a real human being.
2024年12月11日
自発的なレビュー
Skybound Entertainment からの回答
Hi Sam,
Thank you for taking the time to leave a review. I can see that you emailed one time to our support team today. Note, anything related to Kickstarter campaigns do not go to our support team but rather, directly to the folks working on the Kickstarter. This review page is typically for Skybound Store where we sell our merch and apparel direct to consumer. That being said, our Skybound Support Team is available Monday through Friday from 9am - 6pm PST.
I can see you emailed us a couple of hours ago through the official support channel. One of our team members will be in touch soon. In the meantime, my name is Diego and I will reach out to the Extremity Kickstarter Team with your inquiries. We'll be in touch via your email ticket.
I hope this helps and thanks again for taking the time to leave your feedback.
TERRIBLE Customer Service
I would give zero stars, if that were an option. Placed a nearly $70 order almost a month ago followed by a confirmation email stating that my order was on the way and provided a tracking number. When accessing the tracking number through their shipping company, OnTrac, it states they have received the package information from Skybound, just waiting on them to drop off the package to be shipped. Every time I notify them of this, Skybound responds saying “your order is on the way;” however, their own tracking number states “Waiting for shipping company (OnTrac) to pick up the package to be shipped.” This is beyond frustrating and one of the worst customer service experiences that I have ever had. After back and forth emailing with no resolve, I asked them to please call me. Their response “We do not provide service over the phone.” Now, I am trying to get a refund with no response.
2025年1月13日
自発的なレビュー
Skybound Entertainment からの回答
Hi there,
I’m really sorry to hear about the frustrating experience you've had with your order, and I completely understand your disappointment. It sounds like we’ve really dropped the ball, and I sincerely apologize for that.
I know you’ve been trying to get some clarity, and I can imagine how frustrating it must be to get conflicting information. While we don’t offer phone support or 24/7 availability, I want to make sure we get this sorted out for you.
I’ve asked that you share your details through the secure Trustpilot feature so we can pull up your specific ticket and look into this further. We'll make this a priority and follow up with you as soon as we can.
Thank you so much for your patience, and again, I’m sorry for all the inconvenience this has caused. We’ll work hard to get this resolved for you!
No customer service worth any thing
No customer service worth any thing! Worst ever!!
2025年1月8日
自発的なレビュー
Skybound Entertainment からの回答
Hi Timothy,
I’m really sorry to hear about your frustration with your order, and I can completely understand how it must feel when things aren’t moving as expected.
I wanted to let you know that we’ve actually already processed a full refund for you, as we’ve seen the situation with the shipping, and I’m happy to see the tracking has updated showing that your package is in transit moving along through USPS. I’d encourage you to check the USPS tracking link once again, as it seems to be moving along now.
I truly regret that it took longer than expected to get to this point, and I appreciate your patience throughout this process. If you need any further assistance or have more questions, don’t hesitate to reach out to us. We’re here for you!
The shipment came in damaged and…
The shipment came in damaged and without hesitation another was at my doorstep before I knew it. Less than a week. Great customer service.
2024年12月8日
自発的なレビュー
Skybound Entertainment からの回答
Hi Ken,
Thank you for taking the time to share your experience! We're so glad to hear that we were able to quickly address the issue and get a replacement out to you right away. Providing excellent service is incredibly important to us, and it's wonderful to know that we met your expectations.
Please don't hesitate to contact us if you need anything in the future. We appreciate your support!
Skybound's great support team!
Skybound's support team was fast and incredibly helpful with my questions. Everything was resolved and I appreciated their time and assistance.
2024年11月6日
自発的なレビュー
Skybound Entertainment からの回答
Thank you for sharing your experience! We’re very happy to hear that our support team was able to help you so quickly. We take pride in providing excellent service to our customers, and we appreciate you taking a moment to give us some recognition.
If you have any other questions or need assistance down the road, don’t hesitate to reach out.
Impressed me!
Bought a collectors edition of Frostpunk 2. Had an issue where one of the items wasn't working per the manual that came with it. What impressed me about Skybound is that they told me they would look into it. Instead of dropping it they emailed me over a month later with clarification, which impressed me. Another thing is the collectors edition came boxed well and in perfect condition.
2024年10月24日
自発的なレビュー
Skybound Entertainment からの回答
Hi Ryan,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your collector's edition of Frostpunk 2. We strive to provide exceptional service, and it’s wonderful to know that our follow-up made a positive impression.
We also do our very best to ensure proper packaging of our products at the warehouse, so we’re glad to hear it arrived in perfect condition. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Quick and helpful
The support team helped resolve a misplaced order extremely quickly and in just one email exchange, really great experience. :)
2024年7月30日
自発的なレビュー
Skybound Entertainment からの回答
We're thrilled to hear that our support team was able to resolve your issue quickly and efficiently. Providing a seamless experience is always our goal, and we're glad we could deliver that for you. If you ever need anything else, don't hesitate to reach out—we're always here to help!
Frostpunkt 2 C.E.
I ordered the Frostpunk2 collectors edition.
Since I already knew it wouldn't arrive in time for early access anyway, I can't say anything about whether what the others who got the edition late is really Skybound's fault or not.
What I can say is that I was told when ordering: we need 9-11 days for delivery.
It was there after 8 days, if you take the weekend into account, without even just 6.
The support took care of a problem I had quickly and reliably because I didn't have a tracking number.
I have rarely experienced support reacting so quickly and being able to solve my problem straight away. So for me everything was great and I would happily shop there again
2024年9月27日
自発的なレビュー
Skybound Entertainment からの回答
Thank you for sharing your experience with us! We're so glad to hear that your Frostpunk 2 Collector’s Edition arrived even quicker than expected, and that our support team could assist you promptly with the tracking issue. We always aim to provide fast and reliable service, so it’s great to know we met your expectations. 😊
We appreciate your trust in us and look forward to serving you again in the future! If you ever need anything, don’t hesitate to reach out.
Ordered the frostpunk 2 collectors they…
Ordered the frostpunk 2 collectors they created and part of the package bundle was getting the game three days early. Took days off ready to rock. Got the game and code 2 days after release. 5 days late. They said it was a computer glitch and acted like they didn't give a crap about the wasted value. Never using this company again. Only 1 stars because the product I did get was pretty good. But the game is the primary product, which was late and customer service was garbage.
2024年9月22日
自発的なレビュー
Skybound Entertainment からの回答
Hi Muffin Man,
Thank you for taking the time to leave a review and I apologize for the negative experience you had. I'm not sure of the details regarding this case without an order or ticket number, but for a little background, Frostpunk 2 had the game code hard printed on paper inside of the packaging. This drove some confusion as players essentially needed to order the game early enough to receive the physical delivery on time. If an order was not placed before 9/15, the delivery would not have arrived in time for the game release date.
I'm not sure of the specifics in your particular case but regardless, I understand your frustration and desire to play the game on the release date. Our customer support team has certainly shared any and all customer feedback with our game release team and will continue to do so as we strive to provide great products and experiences.
I'm happy the product you received was good and please don't hesitate to reach out to us in Skybound customer support if you're every considering another order and have any questions. We'll be happy to help. Thanks again Muffin Man.
Scam company
Scam company. They sent out product that they know got damaged. Instead of contacting customers to give them a heads up of their error, they are intentionally keeping silent. Very bad faith
2024年7月25日
自発的なレビュー
Skybound used a third party shipper who…
Skybound used a third party shipper who couldn't ship properly. In turn, many if not all of the comics that they sent out got damaged. Sadly, I purchased 147 of these.
They knew about this issue, and didn't inform me. I only found out because of another issue with their shipping. They lied to me a few times, and only by my investigative work did I figure out that they were withholding the info that they sent me damaged product.
I wasted hundreds of hours worth of time solving an issue that was 100% on them. All for nothing.
Still at the time of writing this review they aren't proactively contacting customers and letting them know that they are likely affected and received damaged product.
This is a scam company at this point. They have no ethics or morals
2024年9月12日
自発的なレビュー
I spent a lot of money on the latest…
I spent a lot of money on the latest invincible drop and both of my orders arrived damaged with some of the worst packaging I have ever witnessed. It appears skybound subcontracted their UK distribution to a third party company and whoever was in charge of logistics/assessing QC did an appalling job. My friends and I spent a lot of money and all of our orders arrived damage. On top of this, I had another poor experience trying to claim my refund with a CSA giving unhelpful/copy and paste responses. As big supporters of skybound this feels like a cash grab with no consideration or care for the customer.
2024年9月6日
自発的なレビュー
I'll Be Back
I couldn't believe it when Skybound had a $1 sale over the weekend! I picked up several compendiums and hardcovers that I'd been wanting for a while, and everything arrived quickly and in perfect condition. Definitely helped me get a head start on holiday gifts for friends and family. Planning to order again during the holiday season and hoping for some new Walking Dead collectibles. Thanks Skybound!
2024年4月13日
自発的なレビュー
Skybound Entertainment からの回答
Hi Danny,
Thank you so much for your kind words! We're thrilled to hear you enjoyed our $1 sale and that your orders arrived in perfect condition. It’s great to know we could help you get a head start on your holiday gifts!
We look forward to seeing you back for more collectibles soon.
Hello,bad issue
Hello,
My name is Julien Marchal, I purchased the collector of Callisto Protocol and after they cancelled my purchase and refunded and didn’t give no reason, I wanted really much this collector and the game was awesome.
2024年9月2日
自発的なレビュー
Skybound Entertainment からの回答
Hi Julien,
Thank you for sharing your feedback. I’m truly sorry for the frustration and inconvenience caused by the order cancellation.
I see you spoke with one of our agents, who explained that the product you were trying to purchase was temporarily restricted due to an issue with our third-party logistics system. The agent went on to share that this restriction was lifted and open again for purchase.
You can find the product listing here: https://store.skybound.com/product?handle=the-callisto-protocol-collectors-edition-multiple-platforms
If there is any issue, please don't hesitate to contact our support team. We’ll be happy to assist you!
Great customer service
Great customer service (especially Seb) helping out with point issue on Insider and love the point system that gives discount purchasing Skybound Loot...
2024年8月15日
自発的なレビュー
Skybound Entertainment からの回答
Hi Zarif!
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Seb and our customer service team were able to assist you with your point issue on Insider. We're glad you love the point system and that it's adding value to your Skybound Loot experience.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Fixed my address in less than 30…
Fixed my address in less than 30 minutes after the email was sent, I expected it to take at least a day or more, very happy.
2024年8月13日
自発的なレビュー
Skybound Entertainment からの回答
Hi Jerad,
Thank you for sharing your experience with us! We’re so glad we could resolve your address issue quickly and exceed your expectations. Your happiness is our priority, and we’re always here to help whenever you need us.
The customer service I got was…
The customer service I got was exceptional, I’m surprised at the one star reviews. I had a written an inquiry in which I had duplicate entries of a promotion, and I asked to delete the duplicate entry. Customer service was quick, and they resolved my issue fairly quickly within an 8 hour or less period. I highly recommend connecting with them if you have any issue regarding the order or any questions and concerns!
2024年8月12日
自発的なレビュー
Skybound Entertainment からの回答
Hi Phillip,
We truly appreciate you taking the time to leave such a thoughtful review. We're glad to hear our team was able to address your issue efficiently and to your satisfaction. It's great to know we could help clarify things for you, and we’re grateful for your recommendation!
If you have any further questions or concerns down the line, don’t hesitate to reach out. We're always here to ensure you have the best experience possible.
Thanks again for choosing Skybound!
Skybound is not what people say it is!!!!
Hi guys, I came here before making my purchase on Skybound because I thought it wasn't legit, and to be honest with all the negative review's I really thought that it wasn't, but it turns out that's far from the truth, Skybound really was legit after all, I had put in an order for the Callisto protocol collectors edition, and the price was too good to be true, I had searched the whole internet for a place that sold this collectable for a price less than the 100-300 budget, and everywhere I went, the prices just kept getting higher and higher. But a few days ago I stumbled across Skybound and experienced them for myself, not only were the prices within by budget, but the products were legit too! Their customer service was even better, thanks again Chris! anyone who is a fan of comics, or certain titles like Invincible or The Walking Dead should seriously check out these guys out, and if you have trouble receiving the items you order, then be sure to reach out and ask for a tracking order code or just ask if it was shipped from their end, I received my package in just a few days after buying it. Thanks again Skybound and keep up the great work, love the comics!
2024年6月28日
自発的なレビュー
Skybound Entertainment からの回答
Hi Nitro,
Thank you for taking the time to share your experience! We're so happy that we could exceed your expectations. It's always a win when we can offer great deals on collectible items like the Callisto Protocol Collector’s Edition, and we're thrilled that it fit your budget. Chris will be glad to hear he helped make your experience even better!
We know the reviews can sometimes be a bit mixed, so it’s especially rewarding to hear stories like yours where we can show our commitment to quality and customer service. We truly appreciate your trust in us and your recommendation to other fans of comics, Invincible, and The Walking Dead!
If you ever need anything else or have more questions in the future, we’re here for you. Thanks again for your support!
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