Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The assistant Orly was super patient with me, whilst helping me to login into the system. She took me through everything I needed to know and more of how to access my pensions, change details etc.... もっと見る
企業が回答しました
Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... もっと見る
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A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... もっと見る
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企業情報
Smart Pension について
当該企業による記述
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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連絡先
136 George Street, W1H 5LD, London, 英国
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4.7
優良
4034件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fabulous Customer Services
Fabulous Customer Services - dealt with my query swiftly, explained everything in detail and talked me through the bits I didn't understand.
2026年5月29日
Smart Pension からの回答
Hi Kerri,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Seyi was incredibly helpful
Seyi was incredibly helpful and resolved 2 queries for me today, enabling me to complete necessary employer actions. Also very impressed that I was able to speak to someone almost immediately when I called.
2026年5月29日
Smart Pension からの回答
Hi Customer,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Isabel was very helpful in assisting me…
Isabel was very helpful in assisting me with uploading and correcting errors in my pension contributions. As someone new to payroll and pension schemes, I really appreciated her clear guidance and support throughout the process.
2026年5月29日
Smart Pension からの回答
Hi Customer,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Seyi was very helpful this morning with…
Seyi was very helpful this morning with my query and talked me through how to deal with it.
2026年5月29日
Smart Pension からの回答
Hi Jacqui,
Thank you so much for your feedback about your experience with Seyi – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
I wanted to leave negative feedback but…
I wanted to leave negative feedback but I can’t find a link to do this, is this their way of restricting negative feedback?
2026年5月28日
自発的なレビュー
Smart Pension からの回答
Hi Richard,
Thank you for taking the time to leave a review. We’re very sorry to hear this, and we take complaints very seriously. Please can you provide further details by completing a ‘contact us’ form, and one of our team will look into this for you - https://visit.smart.co/3qdw9I6
Thanks,
Smart Pension
Shannon was my advisor on this occasion…
Shannon was my advisor on this occasion and was extremely helpful and very patient in addressing my issues. She was very professional and her guidance is much appreciated.
2026年5月28日
Smart Pension からの回答
Hi Roger,
We’re so happy to hear that Shannon provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Lovely support from Joanne
Lovely support from Joanne
Called for a re-enrolment employee load issue. Joanne was fabulous on both the support and bubbly personality. Lovely experience rectifying the issue.
Many thanks
2026年5月28日
Smart Pension からの回答
Hi Helen,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Excellent service
Naomi was extremely helpful, friendly and efficient in resolving my query in full. I wish all my calls to providers were dealt with in this manner.
2026年5月28日
Smart Pension からの回答
Hi Fahmina,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very polite and helpful
2026年5月28日
Smart Pension からの回答
Hi Customer,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
The advisor I spoke with was very…
The advisor I spoke with was very helpful and gave me all options which I now can present our client.
I was guided around the portal which helped me to also find the information I required.
2026年5月28日
Smart Pension からの回答
Hi Customer,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Shannon was very helpful and sorted my…
Shannon was very helpful and sorted my issue instantly with the pension uploads, explained it all and now I have no issues uploading for the payroll software.
2026年5月28日
Smart Pension からの回答
Hi Accountantsplus
We’re delighted to hear that Shannon was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
A really helpful service today on some…
A really helpful service today on some things that can be complex to both understand and correct.
2026年5月28日
Smart Pension からの回答
Hi Customer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Rebecca was very helpful and solved my…
Rebecca was very helpful and solved my problem very quickly
2026年5月28日
Smart Pension からの回答
Hi Fiona,
We’re delighted to hear that Rebecca was able to help you with the problem, and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Uploading
I spoke to Seyi today with regards to a problem with uploading the pension. Being new to using Smart Pay and also the payroll software that I now use. She spent time going over various things that we could possibly do, with perseverance on her part we got there in the end and I can now rest easy knowing the contributions will be taken from my account on time.
2026年5月27日
自発的なレビュー
Smart Pension からの回答
Hi Helen,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Anna at Smart Pensions was most helpful…
Anna at Smart Pensions was most helpful with my query. Anna had great knowledge, was very patient and amazing at explaining and helping resolve my query.
2026年5月27日
Smart Pension からの回答
Hi Tina,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
exquisite service from Joanna Gray
2026年5月27日
Smart Pension からの回答
Hi Customer,
Thank you so much for your feedback about your experience with Joanne – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Super helpful!
Joanne was really helpful and was happy to go through my queries until I had all the information I needed. I always feel very supported by the assistance we receive from Smart Pension.
2026年5月26日
Smart Pension からの回答
Hi Karen,
We’re so happy that Joanne provided you with such a great experience. Thank you for leaving a review. We’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I spoke this morning with Joanne Gray
I spoke this morning with Joanne Gray, she was lovely, and knew exactly what I needed help with. She stayed on the line whilst I corrected my error, which was great.
I was very impressed with the service this morning.
2026年5月26日
Smart Pension からの回答
Hi J. McFadyen,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
We recently had a technical issue and…
We recently had a technical issue and got in touch with the support team. Isabel was fantastic — she quickly understood the problem, kept us informed throughout, and made sure everything was resolved efficiently. Really pleased with the level of service we received.
2026年5月20日
Smart Pension からの回答
Hi Tam,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Isabell is very helpful and…
Isabell is very helpful and knowledgable - one of the easiest people to speak to and explain the problem - sorts it out while not making you feel stupid
2026年5月15日
Smart Pension からの回答
Hi Customer,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
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