Smart Pension ロゎ
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Smart Pension レビュヌ 

4,019
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TrustScore 5段階評䟡の4.5

4.7

金融機関
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... もっず芋る

5぀星のうち5の評䟡

Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Ainara couldn't have been more helpful with our enquiry today. An absolute breath of fresh air to be able to speak to a real person at the other end of the line. No waiting in a long queue to speak... もっず芋る

5぀星のうち3の評䟡

Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... もっず芋る

䌁業が回答したした

䌁業情報

  1. 金融機関
  2. 非銀行系金融サヌビス

Smart Pension に぀いお

圓該䌁業による蚘述

Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.

We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.

Learn more

Transform your pension savings to Smart Pension by downloading the app today:
150widthpx-Download-on-the-App-Store-Badge-US-UK-blk-092917 180widthpxgoogle-play-badge

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

4019件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.7

すべおのレビュヌ

(4,019)

過去12か月のレビュヌ数: 1,049件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Maggie was extremely helpful

Maggie was extremely helpful, if every employee is like how she was today I give this entire company a huge recommendation

2026幎7月6日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Mo,

Thank you so much for your feedback about your experience with Maggie – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Long standing matter from a previous provider finally resolved!

There was a long standing matter from a previous pensions provider and when they took over, Smart Pensions have been quite supportive. Rebecca, Lucy and Naomi reviewed the issues at different times and they assisted in resolving it. Naomi in particular was very patient and professional! Generally, I would recommend this company because you always get to speak to someone and they always try and resolve your issues. No ifs, No BOTS!! Well done Smart Pensions

2026幎7月3日
Smart Pension ロゎ

Smart Pension からの回答

Hi Ladi,

We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Helpful

Helpful, informative everything I wanted from my call today.

2026幎7月3日
Smart Pension ロゎ

Smart Pension からの回答

Hi Howard,

That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Thank you Anna

Anna was so very helpful and patient and resolved my upload problems with ease, nothing was too much trouble -thank you Anna

2026幎7月3日
Smart Pension ロゎ

Smart Pension からの回答

Hi Cathy,

We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Extremely helpful service and very easy


Extremely helpful service and very easy to use
Very nice people too

2026幎7月2日
Smart Pension ロゎ

Smart Pension からの回答

Hi Mark,

That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.

Thanks,

Smart Pension

5぀星のうち5の評䟡

I talked to Lisa today

I talked to Lisa today, she was very helpful with my very extensive query but had it sorted efficiently and effectively. Thank you.

2026幎7月2日
Smart Pension ロゎ

Smart Pension からの回答

Hi Get A Drip Franchise Ltd,

Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Excellent and knowledgeable advice


Excellent and knowledgeable advice regarding a really quirky issue. Very polite and pleasant. Thank you Anna

2026幎7月1日
Smart Pension ロゎ

Smart Pension からの回答

Hi Customer,

Thank you so much for your feedback about your experience with Anna – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Very courteous and very helpful

Very courteous and very helpful

2026幎7月1日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Mr JB Lynch,

Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Excellent customer service

Ainara was the adviser who dealt with my queries, the adviser was super efficient and solved all of the queries I had. Her telephone manner was very pleasant and she spoke very clearly.
Excellent customer service.

2026幎7月1日
Smart Pension ロゎ

Smart Pension からの回答

Hi Virginia,

We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Very patient and knowledgeable

Very patient and knowledgeable. Resolved the issue, quickly. Thank you.

2026幎7月1日
Smart Pension ロゎ

Smart Pension からの回答

Hi Jonathan,

Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Laura in Bournemouth is an absolute


Laura in Bournemouth is an absolute credit to Smart Pensions. I was dreading calling as I just assumed that getting statements would be a nightmare. On top of this I needed to change details. Laura was absolutely incredible, lively (despite it being just gone 5pm and really she should have finished work) but resolved my issue in no time. To Laura's boss this woman needs a payrise (and no she is not paying me for this review :-)

2026幎6月30日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Nadine,

We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Prompt, Professional and Proficient !

Very prompt response to my call and was able to completely resolve my query and provide additional advice by e-mail.

2026幎6月30日
Smart Pension ロゎ

Smart Pension からの回答

Hi Mike,

Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.

Thanks,

Smart Pension

5぀星のうち4の評䟡

Great help and assistance from Lisa

Great help and assistance from Lisa. Explained everything clearly and helped resolved the issues

2026幎6月30日
Smart Pension ロゎ

Smart Pension からの回答

Hi Paul,

Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

5぀星のうち1の評䟡

Email Spam

Repeatedly sending me email marketing nonsense every few days. They don't provide control over your marketing preferences anywhere. There is no unsubscribe link in the email.

It is impossible to contact them - their contact form is a complete mess.

Only after posting here did I get a response.

They asked for my NI number and policy number... to unsubscribe.

This should have been a simple reply to the original marketing email with a "Please unsubscribe me." which went completely ignored.

I've reported this to the ICO.

2026幎6月30日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Will,

Thank you for taking the time to leave a review. We have located your details and made the necessary changes to your communication preferences. We apologise for any inconvenience caused and appreciate you bringing this to our attention.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Ainara was extremely helpful

2026幎6月29日
Smart Pension ロゎ

Smart Pension からの回答

Hi Customer,

Thank you so much for your feedback about your experience with Ainara – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

5぀星のうち5の評䟡

I had a chat with Laura (Bournemouth)


I had a chat with Laura (Bournemouth) today and she helped me take care of my enquiries.
I was really satisfied after speaking with her and I really felt catered to. She was attentive, gentle and loving. If all staff at Smart Pension are like Laura then everyone will be happy.

2026幎6月26日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Jordan,

We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Got though straight away spoke to a


Got though straight away spoke to a lovely lady who sorted out my problem straight away something I had been trying to do for hours brilliant service

2026幎6月25日
自発的なレビュヌ
Smart Pension ロゎ

Smart Pension からの回答

Hi Michael,

That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.

Thanks,

Smart Pension

5぀星のうち5の評䟡

One Call - Problem Solved!

Being totally unfamiliar with your product and uploading from the payroll software, Naomi was extremely patient and helpful. She explained in clear, simple language what to do and then how to check that the submission had been well received. Excellent service! Thank you.

2026幎6月25日
Smart Pension ロゎ

Smart Pension からの回答

Hi Peter,

We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it. We’ll pass your feedback on to our team and share the great news.

Thanks,

Smart Pension

5぀星のうち5の評䟡

Problem solved first time

Anna was so helpful. She new exactly how to sort my issue out first time. Her customer service skills and telephone manner are impeccable!
Also, my call was answered so fast. No waiting around listening to hold music. Thank you

2026幎6月25日
Smart Pension ロゎ

Smart Pension からの回答

Hi Angela,

We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.

Thanks,

Smart Pension

5぀星のうち5の評䟡

I had a problem with my upload of


I had a problem with my upload of contributions and called Smart and was put through to Anna what a lovely pleasant and helpful lady she was. Nothing was a problem and she helped me get my upload through with ease. She waited on the line until the contributions arrived at Smart. Thanks so much Anna you are wonderful

2026幎6月25日
Smart Pension ロゎ

Smart Pension からの回答

Hi Customer,

We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.

Thanks,

Smart Pension

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