Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... ãã£ãšèŠã
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A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... ãã£ãšèŠã
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Ainara couldn't have been more helpful with our enquiry today. An absolute breath of fresh air to be able to speak to a real person at the other end of the line. No waiting in a long queue to speak... ãã£ãšèŠã
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Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered o... ãã£ãšèŠã
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Smart Pension ã«ã€ããŠ
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Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with whatâs important. And we make it easy for savers to stay in touch with their pension too, whether thatâs through the click of a mouse or a tap on their phone. We make it so easy because weâve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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136 George Street, W1H 5LD, London, è±åœ
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4.7
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One Call - Problem Solved!
Being totally unfamiliar with your product and uploading from the payroll software, Naomi was extremely patient and helpful. She explained in clear, simple language what to do and then how to check that the submission had been well received. Excellent service! Thank you.
2026幎6æ25æ¥
Smart Pension ããã®åç
Hi Peter,
Weâre so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it. Weâll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Problem solved first time
Anna was so helpful. She new exactly how to sort my issue out first time. Her customer service skills and telephone manner are impeccable!
Also, my call was answered so fast. No waiting around listening to hold music. Thank you
2026幎6æ25æ¥
Smart Pension ããã®åç
Hi Angela,
Weâre so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
I had a problem with my upload ofâŠ
I had a problem with my upload of contributions and called Smart and was put through to Anna what a lovely pleasant and helpful lady she was. Nothing was a problem and she helped me get my upload through with ease. She waited on the line until the contributions arrived at Smart. Thanks so much Anna you are wonderful
2026幎6æ25æ¥
Smart Pension ããã®åç
Hi Customer,
Weâre so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Lovely Confident Service
Lovely Service and sorted my query with ease and confidence
2026幎6æ25æ¥
Smart Pension ããã®åç
Hi Kim,
Thank you so much for taking the time to leave a review â weâre thrilled that youâve had such a great experience with us. Weâll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Excellent service!!
Excellent service!!
Very quick to answer the call and very helpful with my query which was resolved.
2026幎6æ24æ¥
Smart Pension ããã®åç
Hi Nichola,
Thank you so much for taking the time to leave a review â weâre thrilled that youâve had such a great experience with us. Weâll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Issue Resolved Quickly
Rebecca in customer service was very knowledgeable, friendly and helpful, resolved my issue quickly.
2026幎6æ24æ¥
Smart Pension ããã®åç
Hi Carolyn,
Weâre delighted to hear that Rebecca was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Outstanding
Outstanding
Have only experienced friendly advisors who take the time to understand and give helpful guidance.
The app is fantastic and allows you to keep accurate check on your policy funds ( where your at and forecast) and allows you to make many changes to your policy.
Fantastic service with fantastic staff.
2026幎6æ24æ¥
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Smart Pension ããã®åç
Hi Paul,
Thatâs amazing to hear! Thank you very much for your review â weâll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Fantastic, friendly and clear support A++
Joanne Gray was super helpful and had a great telephone manner, service with a smile over the phone for sure!
Helpful, clear advice with next steps on how to resolve an issue with changes in employee contributions.
Definitely my preferred pension provider to work with, so thank you again for making things easy to manage!
2026幎6æ23æ¥
Smart Pension ããã®åç
Hi Emma,
Weâre so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
General Help with direct debit / investment process
Rachel was extremely helpful and knowledgeable.
My query was sorted in one phone call
2026幎6æ23æ¥
Smart Pension ããã®åç
Hi Customer,
Weâre so happy to hear that Rachel provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
I spoke to Rebecca at Smart Pension
I spoke to Rebecca at Smart Pension. She was very helpful and took me through my issue step by step. I found it clear as to what I needed to do once I had been pointed in the right direction. I wish I had called earlier.
2026幎6æ23æ¥
Smart Pension ããã®åç
Hi Customer,
Weâre so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Amazing adviser support
I have had some issues after taking over a client. Rebecca provided an outstanding support and patience. She has returned calls and walked me through all the issues. I couldn't ask for more stellar service and more knowledgeable support.
2026幎6æ23æ¥
Smart Pension ããã®åç
Hi Customer,
Weâre so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Spoke with a nice young lady calledâŠ
Spoke with a nice young lady called Alex she is in training but was very helpful and we got there in the end. she has a good voice manner and willing to help. which is what its all about to any client.
train her well she is good.
Kind regards
2026幎6æ23æ¥
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Smart Pension ããã®åç
Hi David,
Weâre so happy to hear that Aleksandra provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Very helpful support team
2026幎6æ23æ¥
Smart Pension ããã®åç
Hi Kim,
Thank you so much for taking the time to leave a review â weâre thrilled that youâve had such a great experience with us. Weâll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
could have had more help from anna if iâŠ
could have had more help from anna if i tried she help me through each and every step could praise her enough
2026幎6æ22æ¥
Smart Pension ããã®åç
Hi Customer,
Weâre so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very helpful and knowledgeable.
2026幎6æ19æ¥
Smart Pension ããã®åç
Hi custAdam Pageomer,
Thatâs amazing to hear! Thank you very much for your review â weâll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Fell for the free to employers!!!
When we signed up this was free to employers. Did not take them long to start charging. Poor website and just generally not great which I am reminded of every month when I use it.
Could change platform but more hassle.
2026幎1æ1æ¥
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Smart Pension ããã®åç
Hi Paul,
Thank you for taking the time to share your feedback with us. We aim to charge fairly while delivering value to both employers and members. The introduction of employer charges was communicated in advance and reflects the cost of providing and continually developing our services and platform. Unfortunately, weâve been unable to identify your details to contact you directly. If you would like to discuss your experience further, please complete a âcontact usâ form and a member of our team will be happy to get in touch. https://visit.smart.co/3qdw9I6
Thanks,
Smart Pension
Great
Very good Company, very quick and easy to get through to and resolve contributions and queries. Seyi was extremely helpful with our query, and on previous queries Smart Pension have always been ultra helpful and responsive, very pleased with the service!
2026幎6æ19æ¥
Smart Pension ããã®åç
Hi Customer,
Weâre so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review â we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Ongoing issues with their portal
Ongoing issues with their portal. Difficulty sorting issues out and a lack of accepting responsibility. One department does not talk to another . As an employer i would not recomend
2026幎6æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Smart Pension ããã®åç
Hi,
Thank you for taking the time to leave a review. Weâre sorry to hear that our platform hasnât been easy for you to use and that we have not met your expectations. We have not been able to locate your details to contact you privately.⯠If youâd like to discuss this further with us, please can you complete a âcontact usâ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6
Thanks,
Smart Pension
Anna was helpful in the indication andâŠ
Anna was helpful in the indication and advise for my query. I sort out the issue arise.
2026幎6æ18æ¥
Smart Pension ããã®åç
Hi Altyx Corporate Ltd,
Weâre delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Smart Pension ããã®åç
Hi Customer,
Thank you for your review, weâre so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know. Thank you so much for your feedback about your experience using our website.
Thanks,
Smart Pension
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