smow レビュー 192

J'ai eu contact à plusieurs reprises avec le service client de smow qui a répondu rapidement et en détail à mes questions. Livraison et réception du colis (chaise de bar lapalma) impec !

Great product, fast shipping and very good customer service!!!🩷

Alles hat top funktioniert - Lieferung, Service, Planung - alles vorbildlich! Besonders Herr Grimm, der das Regal für uns geplant hat! Haben jetzt 4 Stücke dort gekauft und alles war immer einwandfrei, auch der After Service

All good, good product

Horrible experience. I've ordered Eiermann table and its accessories, all listed as 'in stock' with delivery time of 2-5 working days. Almost one month later I still haven't received my order and customer service doesn't provide any specific time range when it will be shipped except "as soon as possible".

Politique commerciale honteuse !!
J'ai voulu passer une commande pour 4 roulettes USM pour sol dur, 2 avec serrure 2 sans serrure.
Je me retrouve avec 2 sols durs et 2 sol moquette.
Il est avéré sur 2 smartphones différents, preuve vidéo à l'appui, que le site a modifié mon panier en changeant le type de sol.
Mais SMOW me propose de renvoyer les 2 roulettes à mes frais et refuse de prendre en charge le bug technique.
HONTEUX !

The delivery was very fast, I was kept informed about the process, very happy. Many thanks.

Super fast and efficient service. Great products.

Excellent service!

Well packaged. Swiftly shipped. Delivered on time.

Straightforward and simple ordering&payment process and smooth delivery on time - a service matching up with the excellent quality of the product.

Delivery was really prompt. Ordered items are of a good quality.

Swift order process and product delivered as described. Will definitely order again.

I recently ordered a USM haller sideboard. It was packed all too lightly in a very thin cardboard crate and it was damaged in the transport. Also the second one was damaged because it was packed too lightly again - against what we had agreed on. Also, I was instructed to buy a rubber hammer and to try fix the first faulted sideboard.

The most tedious part was the difficult and slow email communication. My messages were answered after days and days and reacted on only when I was being very demanding. This whole process took me almost two months. Also the rubber hammer was never reimbursed even though I had asked for it. I would advise international customers to think very carefully when considering Smow as a USM haller store.

Excellent customer service! I received a damaged USM Haller door and they promptly assisted and sent me a new one to replace it with a link with video instructions on how to do so. Thank you again Lisa N.! Fast delivery, beautiful item, great customer experience: I couldn't have asked for me.

It was one of the best shopping experience. We've been looking for an USM piece for so long, but it's not an easy order to make as there are so many technical details. Smow has an amazing range of products and it was so easy to order, they even reached out to us to check some details that we didn't even know we can choose. We received the furniture 3 days after we ordered it, even though we live in Amsterdam.Also we thought we will assemble it (some other store asked us an extra 90E to assemble) but we already received it fully built. We're so happy to discover this website as it will be our no:1 furniture address.

Excellent delivery time and quality products

Super tevreden. Ik was een beetje wantrouwig omwille van de scherpe prijs, maar authentieke correcte artikels ontvangen. Snelle verzending, goed ingepakt. Alles top.

Ordered a usm haller and considering it is built to order it shipped very fast (the next day), it took about a week to be delivered and it was nicely packaged.