Without any explanation, you refunded my payment a day or two after the order. That left me needing to source an urgently needed part elsewhere. Then you persistently ask for a review... oops!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Having bought and currently having my bike serviced there i am more than happy to continue taking my bike back...friendly , helpful and prompt service i will not go anywhere else and i live in Worthin... もっと見る
This is the first time I have used South Downs Bikes and won’t be the last.Bought some tools and a base layer garment which was actually out of stock! That was not a problem and was informed of a date... もっと見る
Recently had my Specialized hybrid serviced by South Downs Bikes. The knowledge, expertise and customer care provided by Simon and the team make them stand out in comparison with well known high stree... もっと見る
企業情報
当該企業による記述
South Downs Bikes offer a wide range of bikes(Specialized, Trek, Cube, Brompton), clothing and accessories from leading cycling brands. Shop our range today.
連絡先
West Street 28, RH20 4EE, Storrington, 英国
- 01903 745534
- online@southdownsbikes.com
- www.southdownsbikes.com
4.6
優良
222件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 42％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful friendly knowledgeable staff
Helpful friendly knowledgeable staff, always make a good shopping experience. They’re a nice bunch of people with some great products at a competitive price, I highly recommend a visit.
2025年12月2日
South Downs Bikes からの回答
Thanks for the great review! We're glad you always have a positive experience with our friendly, knowledgeable team and we really appreciate the recommendation!
Very impressive from start to finish
Very impressive from start to finish. Price was right, customer service 5 star, delivery service very professional and helpful. Always kept up to date with emails and texts. Well done 👍 and thank you.
2025年10月31日
South Downs Bikes からの回答
Thank you for the fantastic review! We're delighted to hear everything from the price to the delivery and communication hit the mark. We really appreciate your kind words :)
Limited edition dry robe.
I fell in love with the new multi coloured dry robe. The dry robe company had run out of stock and as they were a limited edition they suggested I check their outlets. I managed to find one in my size at Southdown bikes. I ordered online and they were £10 cheaper than Dryrobe company with free postage!! I am extremely happy. Great customer service too.
2025年9月10日
South Downs Bikes からの回答
Thank you for the lovely review! We’re so glad you managed to find your limited-edition Dryrobe with us. Enjoy your new robe and thanks again for choosing South Down Bikes :)
I ordered a part off of their website
I ordered a part off of their website, after speaking to a helpful member of staff. It was dispatched the same day, and arrived a day earlier than expected! I couldn't ask for better service.
2025年10月21日
自発的なレビュー
South Downs Bikes からの回答
Thanks so much for your kind words! Great to hear our team could help and that your order arrived ahead of schedule. We really appreciate your support and hope to see you again soon.
Ordered Saturday night
Ordered Saturday night, maiden cycle Monday evening. Fantastic price for an excellent bike, delivered to my door ready-to-ride by a friendly and informative person who could provide a tutorial.
2025年11月2日
South Downs Bikes からの回答
Thank you for the fantastic review! We're really pleased to hear your bike arrived ready to ride and that our setup and handover were helpful. Great to know you were out on your maiden ride so soon – enjoy the miles, and we’re here if you need anything along the way :)
NEVER USE SOUTH DOWNS BIKES
NEVER USE SOUTH DOWNS BIKES! As a seasoned rider I have used many bike companies over the years but this one should not be allowed to trade. I ordered a Levo remote from them online. They put the incorrect delivery address which unknowing to me meant it arrived at my neighbour who returned the parcel to sender. Over a period of a month and countless attempts to get this corrected and a new one issued or refunded the manager ceased correspondence. Terrible customer service and now I am out of pocket ans still need the part. AVOID AVOID AVOID this company.
2025年10月2日
South Downs Bikes からの回答
We’re sorry to hear you felt disappointed with your experience. To clarify the situation: when you informed us that the original delivery had gone to your neighbour, we immediately offered to send out a replacement while the first parcel was still with them. You later advised us that the original item had been returned to us, and as soon as it arrived back on 3rd October, we issued a full refund that same day.
We appreciate that this was a frustrating situation, but we did work to resolve it as quickly as possible once the item was returned. If you still require the part, we’re more than happy to assist in finding an alternative or checking availability again.
South Downs Bikes からの回答
Thanks for your understanding. We’re glad we could resolve things quickly with a refund, and we appreciate you taking the time to leave a review
Good prompt service.
2025年10月13日
South Downs Bikes からの回答
Really appreciate your review! Great to know the order process was straightforward and your items were dispatched quickly – thanks for choosing us
South Downs Bikes からの回答
Thank you for your review. We’re pleased to hear you were happy with the great deal and our personal delivery service. We really appreciate your support!
Outstanding Customer Service
Outstanding customer service over and beyond my expectation. I ordered a bike online including delivery abd expected it to arrive in a box with a courier, what I actually received was my bike all set up for me including setting the rear shocks, putting the pedals on and ready to ride hand delivered with a smile and friendly knowledgeable conversation. Not only that the bike is fab and was a great price tltoo.
2025年10月8日
South Downs Bikes からの回答
Thank you for your kind words. We’re delighted to hear that our team exceeded your expectations and that your new bike arrived fully set up and ready to ride. Providing exceptional service and value is always our goal.
Excellent Service and fantastic delivery - all above and beyond!
Martin and the team at South Downs Bikes provided excellent service. I ordered a Cube bike from them and they arranged specialist delivery to me in the north west (Cheshire) for no additional charge! The bike was delivered by an expert mechanic who carefully removed it from his specially equipped van and re-fitted the front wheel (which was removed only to allow secure transport). The team at SDB had done a great job of setting up the bike for me and we only had to adjust the saddle height before I was able to ride. Superb value, excellent service - can't say any more but highly recommended!
2025年9月26日
South Downs Bikes からの回答
Thank you so much for your fantastic review! We're thrilled to hear you’re happy with your new Cube bike and that Martin and the team could make the delivery and setup process so smooth. We always aim to go the extra mile for our customers — even when it’s quite a few miles away!
Price was competitive and the item was…
Price was competitive and the item was promptly delivered
2025年9月24日
South Downs Bikes からの回答
Thanks for the feedback! We’re glad you found our prices competitive and your order arrived promptly – enjoy your purchase!
South Downs Bikes からの回答
Really appreciate your review! Great to know the order process was straightforward and your items were dispatched quickly – thanks for choosing us
great customer service from the team
great customer service from the team, good communications and quick responses
2025年9月12日
South Downs Bikes からの回答
Thank you for your kind words! We’re really pleased the team’s service and communication made a difference – always happy to help
South Downs Bikes からの回答
Thanks for the review! Great to hear you found everything quick, easy, and good value – we really appreciate your support
Excellent price and first class service.
2025年9月18日
South Downs Bikes からの回答
Thanks for the great feedback! We’re delighted you found both the price and service spot on – enjoy your new gear and we hope to see you again soon
Great service and prompt delivery
Great service and prompt delivery. I did ask for advice prior to my purchase to which the guys at South Downs respond promptly...will use again
2025年9月6日
South Downs Bikes からの回答
Really appreciate your feedback! It’s great to know our advice helped and that your order arrived promptly. Thanks for choosing South Down Bikes – we’ll be ready to help again whenever you need us
South Downs Bikes からの回答
Thanks for the review! We know how important it is to get back out on the bike quickly, so we’re glad we could get your order dispatched the same day. Happy riding!
Friendly staff who genuinely care about…
Friendly staff who genuinely care about their customers. They take the time to give clear guidance and support, helping you make the right choices when it comes to finding the best kit for your needs. Great service all round!
2025年9月16日
自発的なレビュー
South Downs Bikes からの回答
Thank you so much for your kind words! We’re really pleased to hear you felt supported and well looked after. Helping riders find the right kit is what we’re all about – enjoy the rides, and we hope to see you again soon!
Having hunted for the correct computer mount
Having hunted for the correct bike computer mount on several suppliers websites, several sent the wrong one. South Down Bikes hit the mark with the correct description on their website, and prompt delivery. Thanks team.
2025年9月11日
自発的なレビュー
South Downs Bikes からの回答
Thank you for your feedback! We’re delighted we could help you find the right computer mount and get it to you quickly. It’s great to hear our website descriptions and service made the difference. We really appreciate your support and hope your rides are smoother than ever!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。