Specsavers レビュー 

I had an appointment in athlone on Saturday 1st of march for an eye test, all the staff were amazing but big should out to Samantha and Cai. Samantha has only been there a week and was so helpful in finding frames that suited me, herself and cai made the experience really enjoyable and we had lots of laughs

Rude unprofessional and unhelpful. I had a very bad experience in specsavers Wexford today, the staff member I was dealing with was very dismissive and impolite. Very disappointing.

That's it, never again. Their frames are so cheaply made they break so easily. My most recent pair both broke within 3 months of buying them.

My glasses were delayed and then damaged when they arrived in. The communication around this was non-existent.
Overall a really poor service.

I ordered three pairs of glasses (reading, intermediate for PC use, and driving) in December 2024. I collected them when due in January.
The intermediate glasses were focussed at laptop distance rather than PC as requested.
I phoned Specsavers and the girl insisted that I needed to return them to the store (no suggestion of an appointment being necessary).
I brought them back to the store and an assistant began the testing rigmarole and I explained that they already had my test measurements and that the problem lay with the glasses.
They insisted that I needed to see the optician and requested that I wait half an hour as she was out to lunch. I declined.
I made an appointment and an optician measured the focal length that I desired and ordered a new set of lenses.
I asked should I phone beforehand and was assured that I would get a call in the event that they were delayed,
I showed up to collect the glasses the day after they were due and they were not present. There was no phone call.
On my SIXTH visit I met with the manager who apologised profusely and concurred with my opinion that none of the toing-and-froing was necessary and he gave a complete refund by way of compensation.
Lo-and-behold, it transpired that there was a slight flaw in both lenses that caught the sunlight from the window as I worked at my PC.
I called the manager who was nothing short of terse with me as he insisted that they needed to have the glasses returned so as to inform the manufacturer as to the nature of the flaw.

I have no intention of returning to Specsavers for a 7th and 8th visit. They treat me as though my time and energy are at their disposal.
I have reported this through their online 'feedback' facility and received no response.
For sheer incompetence they are hard to beat!

ps
They don't respond to messages on their dedicated 'feedback' system. Easier, apparently, to get in touch via their social media sugar.
I have a suggestion for Specs: how's about you get in touch with me?
How's about you send me a pair of properly functioning specs via post or courier?
You have my measurements.
I do not want to listen to more garbage - just send me the glasses!

re Specs reply: the store in question is Tallaght. Fix it or don't, enough of the rubbish.

I attended Specsavers in Mahon point cork , I was to receive a survey which I didn’t receive so here I am not forgetting that the staff were impeccable, in particular Michael who was a credit to your company professional inside and out. An impeccable representative to Specsavers. All staff were at this level of no time wasting . A well oiled machinery

Letterkenny Specsavers please answer your phones and stop hanging up on people. No return calls either as being promised!! This issue has been ongoing for weeks and is totally unacceptable

I have been having issues with cloudy lenses and went back to specsavers Dawson street several months ago. The girl was friendly but I felt a bit fobbed off with no solution. However, I went back again yesterday and explained to the young man named Matthew what had happened and that my problem still persisted. He had me take a seat and had my glasses looked at and found out I needed to clean them a certain way as my method was not working. He gave me cloths and explained the no fog could make a difference. He was kind and went out of his way to not fob me off. He said to come back if any more problems and he would be happy to help. Happy to say the no fog works. He made me feel like my isssue was important and so was I as a customer. I hope your company appreciate staff like him as he made me feel like I mattered.

I must say everything was perfect in Specsavers The Crescent. The optician was so friendly and nice. The ladies that helped getting glasses and when picking up my glasses lovely. The reason I have only given one star was the telephone system trying to get a message re my order to the shop. I rang every day sometimes twice a day asking for The Crescent branch to get back to me. I even emailed to no avail. Your phone system is a waste of time

Money makers , solutions yes but with more money to be spend be AWARE if you buy designer brand frames, they do not have spares parts in case of damage ect… bought in October 2024 designer glasses , had an accident my glasses were bent, went to the shop in Gorey and a member of the staff straight them up but still not right, I asked to reemplace the parts in both sides as I’ve been in that situation before,turns out they don’t keep/have spares to repair them ( of course , that way you have to buy new frame , ok at 50% ) as the warranty only stands for 3 months and I’m over for a week I must to be the unluckiest person in the world that spend nearly 500€ in glasses and have to pay 100€ more because my warranty is expired a week ago . The staff always nice and polite but not really giving solutions or even bringing this to the manager attention to see if there is something they can do,they go by the book .
Spect savers is ok to buy their frames 2 for 1 that u pay little money and if it brakes it won’t hurt to buy another one ,but if u want good stuff better shop around privately might be worth a while and they probably have spares parts in case of damage .
Really disappointed,first time in 10 years leaving in Ireland I decide to do my test and glasses here and have such a bad experience ( will be the last too) from now onwards I’ll do them in my homeland be cheaper with better service.
If you are foreign and go to your country regularly or even once a year get them done there with your local stores where u probably be more content with results and service.
FAO THE BOARD having spares for especific frames such as springs cost nothing and is something easy to repair.
Definitely not shopping with them anymore.

Have been with Eyre square branch for years with no issues. Tuam branch has me going back and forward from October to January. Between wrong prescriptions and now having warped glasses “that sit well on my face” as stated by a member of staff but yet the glasses touch my eyelashes on my left eye while being miles away from my right . Concerning customer service and wish I took my business and money somewhere else many months ago.

What a waste of time!
Went in at blanch store to get my eye sight checked up and requested the staff to give me in writting whatever my eye sight is coming up, as i am going through alot of other treatment at the moment so my GP wanted to have a eye sight checked properly.
Mentione everything to staff at the start what i actually want from them and main reason why i am there.
Met 3-4 different staff members during this time and at the end the last one staff memeber said she cannot give anything in writting ..
There was alot of staff in the store but seems staff need more training about the services they can offer.
I wish staff should have mention this to me at the start so i would not waste my 1 hour there and find an alternative place who actually have more trainned staff.
Complete waste of time.

Unfortunately I went to specsavers. Had been once and had mild reading glasses. Returned for a checkup. First they tried to sell me hearing aids even though I have excellent hearing. Then although I explained to the optician that I only had reading glasses and I rarely needed them except if the text is tiny or I am very tired, they first tried to sell be bifocal glasses. I reiterated that I didn't need them as I only used glasses infrequently. Then they tried to tell me I could use them at the dinner table to see in the distance? I explained that this was improbable as There is no text on food and I don't wear my reading glasses at the table. Then he told me I could get glasses that had focus over various distances for when i'm at the computer. I again explained that I never use them in work at all. Then he said my prescription had changed and I needed new glasses. The sales person then asked me to buy new glasses. I explained that I already had excellent frames barely used and asked could I not use them and just buy replacement lenses-she looked totally disgusted and devastated. By the time I got my glasses I lost all confidence in the place. Their only interest was in selling me products not in my eye-care. I felt they sold me lenses that were way too strong and I think I didn't need new glasses at all as I was fine with the two pairs I already had. I was so discouraged I actually paid another optician two days lated to check my eyes and they said the specsavers prescription was too strong for my eves. Do yourself a favour and avoid this place at all cost this place.

The staff in Specsavers in Pavillions Swords are amazing. From dealing with Zoe, Kayla and Julie they are an asset to the company. Would 100% recommend

Where to start?

My eyes have been very fatigued and have had difficulty with lights and reading screens so I said I would get a new eye test in their Wilton store to see if they had gotten worse.
The first guy who did the eye scans chewed gum throughout, then the optician seemed almost annoyed with me (I'm sorry if I tried to use the wrong hand to cover my eye). I also have concerns about the fact that while I was waiting for my test I could hear a member of staff taking someone's bank details over the phone for contact lenses.

I was told I need a stronger prescription, but was also told that I needed all of these extras that weren't properly explained - I just wanted standard frames and something for screen protection/blue light, but somehow they were making this into €280, and without the screen protection (as far as I could tell). Even when I said I didn't need these, they were always added in, and having someone hover over me felt like a lot of pressure (and the sales assistant when I said frames were too small was trying to convince me that they weren't so I would buy them).
They seemed annoyed when I wanted a copy of my prescription to look elsewhere, and after ordering glasses from somewhere I usually go to with the new prescription, I had almost 3 days of migraines and nausea because the prescription is clearly wrong.

I'm sure the response will be that it's the glasses I got elsewhere, so I'm currently waiting on a second opinion to confirm their new prescription was to get me to buy expensive new frames. Personally very negligent staff, with poor attitude.

As an update - never resolved, the store manager blamed me, even though they had even misdiagnosed me as shortsighted when I'm not at all! Avoid their Wilton store at all costs. Their customer service team also just passed me onto the store, so also zero help.

While test was carried out very well..I found to be bamboozled after with the upselling strategy i thought? buy 1 get 1 free is a total scam imo...what starts out at 100 or 130 ends up being nearly 300euro?

I went to the branch in Tralee, after 3 years of not going there caused by bad previous experience I decided that everyone deserves a chance. Apparently not.
Staff was rude, incompetent, the optician was nice but floor staff a disgrace.
I came asking for rimless glasses, after 40 minutes of set up I was informed that they cannot make the glasses for me.
I had no more time to waste and paid for the visit only to come back later that day for another part of this sad comedy.
Staff member did not helped in picking new frames, and additional options were not explained neither prices for it.
Staff members whispered between each other about clients and complained about them loud enough for clients to hear.
I ordered reading glasses as my prescription for distance did not changed and was very surprised when the distance glasses was given to me during dispense visit.
The staff member tried to dismiss me with it and argued that I wanted distance vision glasses.
Finally, I was passed on to another two people and informed that they will do my ordered prescription. No apologies offered. I wasted another hour but got a bonus and again find out what staff thinks about me while they 'whisper'.
On the last collection visit I was firstly dismissed by staff which turned away and not acknowledged a client in the shop. After good few minutes I was handed glasses with reading paper and asked is it ok. On confirmation the staff member just left.
At any stage no apologies was offered.
I wasted around an hour on each from first 3 visits. Was dismissed on the last.
Staff behaved unprofessional, offers were not explained, my prescription mixed, no apologies or redress. Never again. I do not recommend.

I have a complex prescription due to a torn and detached retina 14 years ago, needing a lens inside my left eye. So my good eye is -9d and bad (with the internal lens is about -2d.
I've gone to specsavers for over 20 years and now I need thinning on one lens and transition sunglasses and anti glare in both. I get 2 pairs each time. Got these in January 24 and very pleased with quality, service and price.
In September 24 I noticed wavy lines across both lenses, affecting the vision in my good eye, this was not scratching. I looked at my spare pair (never worn) and they were perfect.
Went back to specsavers and a staff member asked me if I had been painting, answered yes, but only weathershield (water based). The staff member then worked out the cost of replacing the 1 lens for my good eye, which was calculated at approx 250 euros. Went home and thought about it, went back next week and saw a manager and was firmer about the situation. He said they would need to inspect the glasses. I was going away for a few weeks so we agreed I would wear my spare pair whilst away and keep the faulty pair handy as a backup. Came back in November and the same horizontal wavy lines has appeared on my other pair.
So all the lenses were faulty.
They have agreed to replace my good eye lens in both pairs for free, and I am now happy.
Be firm and fair if you think something is wrong.
The service I got from the manager was first class.

Both my husband and myself had check ups today for eye health we both had Peter from Killorglin.. didn’t get the names of the other girls we met but all were fantastic.. it is the first time we met Peter.. so knowledgeable about my lenses and the surgeon that performed it.. my husband who has different issues also found him amazing.. no pressure to change glasses but totally focussed on our needs .. 6 stars if possible

Katherine from the Knocknacarra Galway branch went above and beyond to sort out a contact lens emergency for me. It was very much appreciated. Thank you.