Springpack レビュー 486

TrustScore 5段階評価の5

4.8

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels... もっと見る

企業が回答しました

5つ星のうち5の評価

Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and... もっと見る

企業が回答しました

5つ星のうち5の評価

Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10... もっと見る

企業が回答しました

5つ星のうち5の評価

I am a fairly new customer. I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of produc... もっと見る

企業が回答しました

企業情報

  1. 包装用品店
  2. 製造業者

当該企業による記述

Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk

Next working day delivery!

If you need packing the next working day, you've come to the right place!

Place your order by 3:30pm, and we'll deliver all stocked items the next working day

連絡先

4.8

優良

TrustScore 5段階評価の5

486件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

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5つ星のうち5の評価

SpringPack are a superb company

SpringPack are a superb company, we would not go anywhere else for our companies packaging needs, super efficient team with a great customer service.
Big thanks to Charlie, Charlotte & Harriet for always going the extra mile to ensure customer satisfaction

2024年3月6日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Hi,

Amazing feedback thank you! It's great to see our teams collaborating together to meet your needs. We really do appreciate your order.

Should you require any further stock, please let us know

Regards
Adam Woolls
Head of Customer Services

5つ星のうち5の評価

Springpack Service

Springpack have always delivered top drawer service, even when my requests are ridiculously urgent, they hit the mark. They have a "nothing is too much trouble", which is exactly how we run our Business.
Great products and superb service.

2024年2月28日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Brilliant feedback thank you!

The teams work hard to meet our customers needs and work closely to meet tight deadlines. I'm glad this comes through with your experience when ordering.

Thank you for your loyalty we do appreciate it!

Regards
Adam Woolls
Head of Customer Services

5つ星のうち5の評価

Exceptional customer service and good…

Exceptional customer service and good lead times.
Happy with prices too !
Emma always provides a prompt reply.

2024年2月27日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Hi Kate

Thank you for the brilliant 5* review. I'm glad Emma was able to provide you with a speedy response.

We really appreciate your order, thank you!

Regards
Adam Woolls
Head of Customer Services

5つ星のうち5の評価

Polite and Helpful as Always.....

Telephoned Springpack to place an order and spoke with Emma, who was super helpful and polite, she dealt with my order and arranged for the following day delivery. Perfect!

2024年2月20日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Thank you for your order!

Its great to read Emma was on hand to help on this occasion.

I will certainly pass the Feedback over to Emma.

Regards
Adam Woolls
Head of Customer Service

5つ星のうち5の評価

Very prompt

Very prompt

2024年2月11日
Springpack ロゴ

Springpack からの回答

Thank you for your 5 * review, we really appreciate the feedback.

Looking forward to helping you with your next order,

Regards
Adam Woolls
Head of Customer Service

5つ星のうち5の評価

Harriet N

Harriet N. is always very helpful and I always get a prompt reply to any of my queries, a real asset to have on the team !

2024年2月12日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Brilliant feedback for Harriet thank you!

I'm glad Harriet was on hand to help. I have passed the feedback over to her and she is delighted!

Thank you for your order we really appreciated it.

Regards
Adam Woolls
Head of Customer Service

5つ星のうち5の評価

Harriet is the best!

Once again, Harriet saves the day! She investigated and worked out what happened with my incorrect tape delivery and has contacted relevant departments and myself to resolve the issue extremely quickly! Thanks again to Harriet!

2024年2月6日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

It's brilliant to read Harriet has saved the day!!

Thank you for the great feedback, I will ensure Harriet is aware of the feedback.

Thank you for your order, we really appreciate it,

Regards
Adam Woolls
Head of Customer Services

5つ星のうち5の評価

Harriet in customer service went beyond…

Harriet in customer service went beyond her duties to ensure what I was asked was delivered in a time sensitive manner.

2024年1月31日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Thank you for the brilliant feedback!

I am glad Harriet was able to delivery a brilliant experience for you on this occasion. Harriet has seen the feedback and is delighted!

Thank you for your order,

Regards
Adam Woolls
Head of Customer Services

5つ星のうち5の評価

Emergency requirement

Rang up for an emergency requirement this morning - Emma was super helpful and she managed to liaise with Matt to get us some delivered within a few hours - cant get any better service than that 10/10 - much appreciated guys !

2024年1月26日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Hi,

Emma is beaming with the amazing feedback! it's great to see the team work between Matt and Emma helped get your order out today.

It's great to read excellent feedback, thank you!

Have a great weekend and thank you for your order,

Regards
Adam Woolls
Head of Customer Services

5つ星のうち5の評価

Excellent response

Emma was incredibly quick to respond to my query, replying with detailed information that was also well explained and easy to understand, sorting the issue faced and leaving me satisfied that the situation was at hand and being dealt with promptly and properly.

2024年1月23日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Good Morning,

What brilliant feedback for Emma thank you. It's great to see Emma's expertise have shone through during your order.

I have passed the feedback to Emma who is delighted.

Thank you for your order,

Regards
Adam Woolls
Head of Customer Services

5つ星のうち5の評価

quick response and great service

Emma was very helpful, we had some issues with delivery but all was solve quickly and professionally.
Pleased with customer service.

2024年1月23日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Good Morning, Happy Friday!

Thank you for the great feedback. Sorry to hear you experienced some issues with your order. I'm glad Emma was on hand to turn things around for you on this occasion. You were in good hands!

Thank you for your loyalty, we really do appreciate it.

Have a great weekend,

Regards
Adam Woolls
Head of Customer Service

5つ星のうち3の評価

Driver let you down

Driver let you down, delivered a day late as apparently "no one home" on the 1st attempt.
Since requested samples and pending a response as willing to give the company another chance.

2024年1月15日
Springpack ロゴ

Springpack からの回答

Hi,

Thankyou for your honest review. I am sorry if you feel let down on this occasion.

I would be keen to understand more about your experience if you are able to email me direct at customerservice@springpack.co.uk I would like to discuss this further with you.

Regarding your samples, this is currently being processed and we will update you shortly with a delivery date.

Thank you for your order, we appreciate your custom.

Regards
Adam Woolls
Head of Customer Service

5つ星のうち5の評価

Sales staff very helpful and friendly

2024年1月10日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Thank you for the 5 * review.

Our Teams aim to delivery a seamless customer journey on each occasion and it's great to read this has come through in a friendly manor on this occasion.

Thank you for your order, we really appreciate your customer.

Regards
Adam Woolls
Head of Customer Service

5つ星のうち5の評価

Top service

Great service from Emma! she was knowledgeable of the stock and placing the order was efficient and hassle free!

2024年1月16日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Good Afternoon,

It's great to read the brilliant feedback regarding Emma. It's great to read that Emma's expertise have shone through for you on this occasion.

I will certainly pass on the excellent feedback to Emma.

Thank you for you order

Regards
Adam Woolls

5つ星のうち5の評価

Always helpful staff

Always helpful staff. Dealt with Emma Smith and could not fault Emma at all.
Always a pleasure to deal with.

2024年1月18日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Hi,
Thank you for the brilliant feedback. I will certainly pass this over to Emma who will be delighted.

Thank you for your order and we hope to speak to you soon,

Regards
Adam Woolls
Head of Customer Services

5つ星のうち5の評価

Customer Service as it should be

Emma was really helpful and sorted my problem quickly and efficiently.

2024年1月17日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Hi,

Thank you for the great feedback for Emma. I will ensure Emma is aware of the review.

Thank you for your order, well really appreciate it,

Regards
Adam Woolls
Head of Customer Services

5つ星のうち5の評価

A Great Company for Customer Service Throughout…

Someone knowledgeable and helpful to talk to. Extremely efficient and the whole company have bent over backwards to help us and we are only a very small company. Can't fault them!!!

2024年1月15日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Hi,

Thank you for the great feedback. I am glad to read that we have delivered a great service on this occasion.

We look forward working with you on future orders.

Regards
Adam Woolls
Head of Customer Service

5つ星のうち5の評価

Absolutely loveley to comunicate with

Absolutely loveley to comunicate with. Always very helpful :)

2024年1月12日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Brilliant feedback, thank you.

We aim to be as transparent as possible with all our customers to deliver an exception service on every occasion. It's great to see this is shown through your orders.

Thank you for your loyalty and we look forward to speaking with you soon,

Regards
Adam Woolls
Head of Customer Service

5つ星のうち5の評価

Emma Smith was very polite …

Emma Smith was very polite professional and knowledgeable of stock items and sorted my order promptly.

2024年1月11日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Thank you for the excellent feedback for Emma.

I'm glad Emma was able to deliver an exceptional service on this occasion. We really value your customer.

Thanks for your order,

Regards
Adam Woolls
Head of Customer Services

5つ星のうち5の評価

Always a very fast and efficient service

Always a very fast and efficient service with great prices.
We will always use Springpack as our packing supplier.

2024年1月11日
自発的なレビュー
Springpack ロゴ

Springpack からの回答

Great feedback thank you.

The teams work hard to meet our customers requirements and expectations on each occasion. It's great to see the efficient service provided on your order.

We really do value your customer, thank you.

Regards
Adam Woolls
Head of Customer Service

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