Timely delivery, well packaged.

Really disappointed! Both of the large radiators were delivered damaged and bent. We had little choice to fit them as the plumber would of charged us an additional £400 to return, drain the system and re-fit the replacement rads. They managed to force the rads flat against the walls which held them straight. We have one large rad top grill that has a very obvious kink in it which is unlikely to be made good and requires a replacement. This, I assume, was transit damage but still the end result was disappointing. Not sure what to do now as the top grill is visually damaged and doesn’t sit correctly on the top. Not a happy bunny.

Great service, quality radiators.

Prompt supply of the replacement radiator parts that were.

Great product and service. Thanks

Good solid radiator, backbone of central heating systems, plenty of sizes and colours, easy to deal with and good delivery. No complaints whatsoever.

Good price for 3 large convector radiators

Excellent quality items with large heat output. Delivered promptly and the driver brought the heavy items into the house for me.

Great service. Recommended

Straightforward, helpful, good value.

Stelrad lost my online order, didn’t reply to my emails in a timely manner, didn’t honour their agreement to fix it and then charged me a higher price to reorder the same items. Their customer service is truly appalling and their management need to investigate. They disnt seem to care THEY made a mistake which makes it even worse since I bought my order in two parts and this was the second part. They blamed it on me the customer. Nearly sent the entire order back as I was so disgusted with them. Would advise anyone to look elsewhere to source your radiators to avoid the fiasco I experienced ordering. I took screenshots of my orders and I provided this to Stelrad but they didn’t care. AVOID. ### UPDATE ### Funny how they respond literally immediately to TrustPilot review when company reputation is at stake, but take days to respond to ordinary customer service emails and miss their own 2PM despatch deadlines to fix it. The order obviously broke on your website but you still allocated me a confirmed order number which was 96071095 (£316.04) but had to reorder EXACT SAME goods but you then charged me more for order 96071458 (£332.86) BLAME THE CUSTOMER then charge the customer for your website errors. I’m furious you’re calling me a scammer when I’m obviously not. It’s your website that’s obviously faulty but they refuse to investigate despite having order numbers PROVIDED on here as proof. Never buying anything from them again. Disgusted they don’t care one hoot about fixing their mistake but ENTIRELY INTERESTED covering themselves publicly. BLAME THE CUSTOMER is not a good strategy.

Great customer service providing advise and options for products, spot on shipping process.

Placed order and paid. No indication on website who was to deliver items. E-mail saying being dealt with. Message that delivery was being made on short notice. Found out one had to be at home to receive the delivery. Re-arranged the delivery as unavailable at time they were delivering. Delivery made but the four small items were in a bag about 12inches by 12 inches no protection on them. The bag could have been put through letterbox.

Wanted an identical radiator to the one I was replacing so the pipework and wall mounts could be reused. Stelrad had the exact model at a surprisingly low price. Ordering was straight forward, was able to track the delivery and although it arrived slightly outside the window it was well packaged and undamaged. Didn’t realise that the pipe connectors weren’t included but fortunately was able to take from the old rad. A very satisfactory experience.

Great quality radiator. It did show the item with simple valves in the photograph but these weren't included in the product as I found when the order came trough in a very timely manner. I phoned the customer services who were very helpful and ordered a valve for me.

Although smaller the heat output is greater than the ones they replaced, and the flat is very much warmer.

Amazing. Good quality products and astounding customer support on a number of occasions when our needs in terms of what we’d ordered and when we needed it changed and also had to return an item.

Really rare nowadays to have customer support you can speak to quickly and who put you at ease because they know what they’re doing.

Great product, good price, easy to order and good delivery

They stocked the part I needed, it arrived as described, well packed and in a timely order.

Speaking to your customer support Hayley.

She knew what I wanted, and sorted out my issues and sorted out my order too