Having had a poor experience in a local Audi dealership near Windsor (won't name which one!), I now take my Audi to Amersham. Their service has always been great, really attentive staff, always quick... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
finance is sold with "2 years free servicing". Yet the small print only states 1 oil service and 1 inspection service. Finance is being mis-sold. I am raising this with the FCA.
Came here after being ignored at West London Audi, what a difference. Loui our sales advisor was amazing from start to finish. I'm loving my brand new car.
企業が回答しました
I visited Amersham Audi very recently after a warning light came up on my Audi A3. I was on the M3 heading towards Hertfordshire. I rang the garage and spoke to a very helpful lady on the reception d... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
White Lion Road 4-8, HP7 9JD, Amersham, England, 英国
- 01494 304 692
3.5
まあまあ
123件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Shocking Customer Service
Their customer service is an absolute joke. Honestly, I don't know how Audi allows this branch to be run like this (it looks like a lot of other people have had a similar experience).
I have a Q6 which is under a year old and has been experiencing electrical issues, so I booked it in with Amersham Audi to get this looked into. One day before the appointment, they called to say the courtesy car wasn't available, so I had to cancel and rebook. They said the next available appointment with a courtesy car was in 2 months' time, so I booked it.
Once again, a guy called Kevin called me the day before to confirm, but this time said there wasn't a courtesy car on the booking. I explained that I'd waited 2 months for this because it was the next available appointment with a courtesy car. Kevin apologised and blamed the previous service manager, who had now left the business. He said he would speak with his manager and call me first thing the following morning — he didn't.
Over the next 10 days, I called asking for Kevin 4 times — he ignored my calls and didn't call back. On day 11, I finally got hold of him and he apologised again. He then booked me in for another appointment 2 weeks later with a courtesy car.
On the morning of the appointment, I drove 20 minutes to Audi and decided to call on the way to confirm. Lo and behold, I got through to Kevin, who told me there had been an issue and the courtesy car wasn't available. Bear in mind I'd rearranged my work diary (I was due to be in London today), and once again they've completely messed me around without ANY notice.
Honestly, an absolutely shocking and incompetent level of service — avoid this garage at all costs.
2026年4月29日
自発的なレビュー
Stratstone - Audi Amersham からの回答
Hello Conor,
Thanks for sharing your feedback on your experience with Amersham Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Amersham Audi Customer Services
Stratstone - Audi Amersham からの回答
Hello Christopher,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Came here after being ignored at West…
Came here after being ignored at West London Audi, what a difference. Loui our sales advisor was amazing from start to finish. I'm loving my brand new car.
2026年3月27日
Stratstone - Audi Amersham からの回答
Hi Jay,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Loui at dealership.
Have a lovely day!
Amersham Audi Customer Services
great serviceverything was as expected and the…
Everything was as expected and the service team provided excellent customer support
2026年3月17日
Stratstone - Audi Amersham からの回答
Hello Charlotte,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Excellent communication before and…
Excellent communication before and during the car servicing. The team were efficient and friendly. Thank you.
2026年3月17日
Stratstone - Audi Amersham からの回答
Hello Margaret,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Amersham Audi Customer Services
Service and additional repairs …
All okay and service was good although had to call myself for updates and the payment for the second work had to go to bank and not able to pay over the phone by card this was not advised to me initially when the car was returned to me
2026年3月3日
Stratstone - Audi Amersham からの回答
Hello Sarah,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Brand Customer Services
Stratstone - Audi Amersham からの回答
Hello Damian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Amersham Audi Customer Services
Excellent service and MOT
Car service and MOT carried out very efficiently and available for collection at the requested time.
2026年3月16日
Stratstone - Audi Amersham からの回答
Hello Douglas,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Amersham Audi Customer Services
Pleasant people to deal with
2026年3月10日
Stratstone - Audi Amersham からの回答
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
All the staff were great
All the staff and in particular Kevin Grace was an absolute pleasure to deal with. I will definitely be returning to Audi Amersham having had such a great experience
2026年3月3日
Stratstone - Audi Amersham からの回答
Hi John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Kevin at Dealership
Have a lovely day!
Amersham Audi Customer Services
Excellent Service from Start to Finish
I had a great experience with Amersham Audi from start to finish. The whole customer journey was smooth, professional, and well-managed. The team was friendly, knowledgeable, and kept me informed throughout the process.
2026年3月4日
Stratstone - Audi Amersham からの回答
Hello Imran,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Audi Amersham からの回答
Hello Roger,
We appreciate you leaving us a review - thank you!
Have a nice day!
Amersham Audi Customer Services
Staff very attentive
Staff very attentive, and kept informed of progress as car was being serviced and i was waiting.
2026年2月3日
Stratstone - Audi Amersham からの回答
Hello Doreen,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Got the issue resolved second time…
Got the issue resolved second time around, but took too long from start to finish, not what I expect from a premium brand
2026年2月9日
Stratstone - Audi Amersham からの回答
Hello Orin,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Terrible again
Terrible again. Do everything you can to avoid using this service centre
Awful communication
Think that they can keep your car indefinitely and blaming the other departments
Had our car since last week and just told me it’s at the back of the queue!!
2026年3月2日
自発的なレビュー
Stratstone - Audi Amersham からの回答
Hi Cathryn,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Joshua was very polite and helpful
Joshua was very polite and helpful. It was a pleasure dealing with someone so supportive, and he made the overall Audi experience very positive."
2026年2月10日
Stratstone - Audi Amersham からの回答
Hello, I appreciate you taking the time to leave this review! I am very pleased you are satisfied with your visit! We hope to be of service to you again! Stratstone Customer Services
Routine service
Routine service, all done ok, unfortunately they said they were unable to wash it. This wasn't the first time this happened, seems to be an issue with Amersham Audi.
2026年2月13日
Stratstone - Audi Amersham からの回答
Hello, Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers. We truly appreciate your review and we're committed to improving. Please reach out to us at stratstonecustomercare@stratstone.com. This will enable us to address any areas of concern and ensure a better experience for you and others. Thank you once again for taking the time to review us. Stratstone Customer Services
Stratstone - Audi Amersham からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Quality of work and cleanliness of car
Quality of work and cleanliness of car. As normal, all work was carried out well and a full explanation was given. The car was returned in a pleasing condition.
2026年1月29日
Stratstone - Audi Amersham からの回答
Hello Baxter,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Service absolutely fine but no phone…
Service absolutely fine but no phone call about extending warranty
2026年1月24日
Stratstone - Audi Amersham からの回答
Hi,
I am sorry to hear that you are struggling to get through to our dealership in Amersham Audi.
Please email us with your details to stratstonecustomercare@stratstone.com, and we will ensure that you are contacted back.
Thank you,
Amersham Audi Customer Services
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