Having had a poor experience in a local Audi dealership near Windsor (won't name which one!), I now take my Audi to Amersham. Their service has always been great, really attentive staff, always quick... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
finance is sold with "2 years free servicing". Yet the small print only states 1 oil service and 1 inspection service. Finance is being mis-sold. I am raising this with the FCA.
Came here after being ignored at West London Audi, what a difference. Loui our sales advisor was amazing from start to finish. I'm loving my brand new car.
企業が回答しました
I visited Amersham Audi very recently after a warning light came up on my Audi A3. I was on the M3 heading towards Hertfordshire. I rang the garage and spoke to a very helpful lady on the reception d... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
White Lion Road 4-8, HP7 9JD, Amersham, England, 英国
- 01494 304 692
3.6
まあまあ
124件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - Audi Amersham からの回答
Hello Ben,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Amersham Audi Customer Services
Great booking experience with central…
Great booking experience with central team. Car collected as agreed and on time. Kept me informed by email through the day and car returned in good time.
2025年12月19日
Stratstone - Audi Amersham からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Booked me in the wrong day and was…
Booked me in the wrong day and was supposed to call me back to fit the rmeoinaing part. Still waiting 2 months later
2025年11月30日
Stratstone - Audi Amersham からの回答
Hi Derek,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Customer Services
Shocking Customer Service!
Shocking Customer Service!
Booked in a service with a courtesy car 3 months in advance. Got a call the DAY BEFORE to say sorry but it's no longer available and they don't have anything else. Rescheduled for 4 months later and was told courtesy car is guaranteed to be available. Only to arrive ON THE DAY and they said it had been given to another customer! They also admitted this customer had booked their service AFTER me.....
2025年11月14日
自発的なレビュー
Stratstone - Audi Amersham からの回答
Hi Christopher,
Thanks for sharing your feedback on your experience with Amersham Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Excellent service and good attention t0ndetails
Excellent service and good attention to details. My car was serviced promptly.
2025年12月20日
Stratstone - Audi Amersham からの回答
Hello Julius,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Kevin was very helpful and the problem was sorted
Kevin was very helpful and all went well
2025年12月19日
Stratstone - Audi Amersham からの回答
Hello Susan,
Thanks for sharing your recent experience!
It sounds like Kevin has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Brand Customer Services
Very Poor Customer Service
Very Poor Customer Service to a long standing Customer.
My Q5 was booked in for a recall for the battery. I informed them I needed a Q5 courtesy car or larger due to child seats in my current car. I was told when booking this would not be an issue and I was to call Amersham Audi a week before to arrange this.
I contact Amersham Audi and spoke to somebody within service and informed them I needed a Q5 or larger. She said she would sort this with Katy who would be looking after me. I also explained I was looking into swapping in my Q5 for a Q7 and could they arrange for me to have a demo car for the day to see if this would work with my circumstances. I was told this would be sorted and passed to Katy.
I also informed them that the car was now requiring a service that had popped up on the dash and to also add this to the booking.
I was called by Katy today to confirm the booking. She had no mention of the Q7 or that my car required a service. She spoke with Sales to see if they had a Q7 Demo but was told they didn’t have any. This should have been sorted and I should have been informed the week before if this wasn’t possible.
I said I wasn’t now able to attend because I needed the larger car while mine was in. An hour later I was able to sort with my partner so she could work from home and I could take the car and have the loan car. I rang back to confirm I could attend but was now told the loan car had been given to another customer and wasn’t possible.
Poor customer service for a long standing VIP customer of more than 14 years. Think it’s time to move away from Audi and look for a car elsewhere.
2025年12月22日
自発的なレビュー
Stratstone - Audi Amersham からの回答
Dear Daniel,
Thank you for taking the time to rate the experience you have had with Stratstone Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Amersham Audi are very professional and…
Amersham Audi are very professional and help you as much as possible. They are my number 1 garage to use. Thank you
2025年12月8日
Stratstone - Audi Amersham からの回答
Hello Richard,
We appreciate you leaving us a review - thank you!
Have a nice day!
Amersham Audi Customer Services
Stratstone - Audi Amersham からの回答
Hello Leonie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Amersham Audi Customer Services
Excellent customer service provided by…
Excellent customer service provided by a truly professional organisation.
2025年11月11日
Stratstone - Audi Amersham からの回答
Hello Burch,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Amersham Audi Customer Services
Stratstone - Audi Amersham からの回答
Hello,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Amersham Audi Customer Services
I was very impressed with the level of…
I was very impressed with the level of communication during my 1st service at this branch
2025年10月30日
Stratstone - Audi Amersham からの回答
Hello, Shane
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Terrible communication and customer…
Terrible communication and customer service
Went in for a regular service only to pick up major safety items excluded like overdue brake fluid change and other items. Mis sold service plan without informing that the items are excluded and then no communication call or at the point of handing over the keys about the subject. When picking up the car found these in the job sheet and when raising this with the service advisor was told that a manager will ring us which never happened.
Update 3.11.2025: Email sent to Stratstone service follow up as requested
2025年10月3日
Stratstone - Audi Amersham からの回答
Hi Mr Sheikh,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Excellent service from my service…
Excellent service from my service advisor,very welcoming,polite and kept me updated.
2025年10月7日
Stratstone - Audi Amersham からの回答
Hi,
We're so pleased to hear you received excellent, welcoming, and polite service and were kept updated.
Customer Services
Generally very courteous and helpful
Generally very courteous and helpful. Information ref latest service trip would be helpful
2025年9月17日
Stratstone - Audi Amersham からの回答
Hi Peter,
We appreciate your feedback and are pleased to hear you find our team courteous and helpful.
We will work on providing more information regarding service trips.
Customer Services
Everyone is so professional and keep…
Everyone is so professional and keep you informed at all stages.
2025年8月30日
Stratstone - Audi Amersham からの回答
Hi William,
Thank you for sharing your positive experience with us; we appreciate it.
Customer Services
Please manage expectations better
As a customer I want my expectations to be proactively managed and commitments to be met. I understand that service may take longer than originally envisaged, but please proactively let me know, rather than me having to chase for updates.
2025年8月7日
Stratstone - Audi Amersham からの回答
Hi Mark,
We appreciate your feedback and want to ensure better communication.
We acknowledge the importance of proactively managing expectations and meeting commitments.
We'll address providing timely updates to prevent you from needing to follow up.
Customer Services
Prompt attention from the time I walked…
Prompt attention from the time I walked in and my car was ready soon afterwards.
2025年8月19日
Stratstone - Audi Amersham からの回答
Hi Martin,
We're happy to hear that you received prompt attention and your car was ready quickly.
Customer Services
Genuinely the worst customer experience…
Genuinely the worst customer experience I have ever encountered.
Dragged on for 3 weeks with abysmal communication, a variety of lies and overcharges, causing serious impact to my mental and physical health.
Felt like I was being gaslighted.
Avoid at all costs.
2025年8月1日
Stratstone - Audi Amersham からの回答
Hi James,
We are very sorry to hear about the negative experience you described.
We take your comments seriously and will look into the issues of communication, overcharges, and the overall handling of your situation.
Thank you for your feedback.
Customer Services
Warm welcome on arrival and clear…
Warm welcome on arrival and clear explanation at every stage.
2025年7月28日
Stratstone - Audi Amersham からの回答
Hi Helen,
We're happy to hear that you felt welcomed!
It's great to know our explanations were clear and helpful to you.
Customer Services
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