I had had a dreadful last week in terms of general poor customer service from other Companies. So it was so refreshing and a much welcome relief to have such a great customer service experience when I... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fixed fault and even provided extra parts not covered by warranty free. Local Audi dealers would not look at the car for 4 weeks, booked in within 48 hours car fixed in 24 hours, cleaned inside and ou... もっと見る
企業が回答しました
We recently purchased another car from Tej, and once again, the experience was absolutely fantastic. This is actually our second time buying from him, and it’s easy to see why we came back. Tej is k... もっと見る
企業が回答しました
Do not use this dealership. Closed early without warning after telling me to collect my car. Wasted journey and no apology. No management accountability. The way I was treated made me feel unwelcome.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Bicester Road, HP19 8AL, Aylesbury, England, 英国
- 01296 840 613
4.1
ほぼ満足
78件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sam from the Parts Dept was a Super Star....Thankyou
I had had a dreadful last week in terms of general poor customer service from other Companies. So it was so refreshing and a much welcome relief to have such a great customer service experience when I walked into the showroom at Aylesbury. Reception were brilliant and personally took me to the Parts Dept where I had already made arrangements to pick something up. Sam from the Parts Dept was an absolute star, so professional, helpful and went above and beyond in how he dealt with me (including when I first spoke with him earlier on the phone that day to check if the part was in). Although I am a VW driver I am now aware that they also service VW which is great to know. Based on my experience I would certainly recommend this garage....free coffee whilst I waited !!
2026年8月28日
自発的なレビュー
Stratstone - Audi Approved Aylesbury からの回答
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Excellent customer service from booking…
Excellent customer service from booking to collection
2026年8月15日
Stratstone - Audi Approved Aylesbury からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very well informed and polite staff
Very well informed and polite staff, good surroundings, kept me informed regarding work to my car which was completed on time and my car was valeted before return.
2026年8月7日
Stratstone - Audi Approved Aylesbury からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
From the phone call to book in to the…
From the phone call to book in to the drop off back to me all perfect
2026年8月10日
Stratstone - Audi Approved Aylesbury からの回答
Hello Lisa,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great service and attentive staff
Great service and attentive staff. Looked after very well, thank you! 🙏
2026年7月23日
Stratstone - Audi Approved Aylesbury からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Excellent Aftersales Facility
Excellent service today from Bryan & the Aftersales Team @ Aylesbury Audi. The new Aftersales Showroom set up was refreshingly Air conditioned with plenty of room .. excellent & prompt diagnosis and very polite reception teams.
2026年8月5日
自発的なレビュー
Stratstone - Audi Approved Aylesbury からの回答
Hi Neil,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Bryan at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Audi Approved Aylesbury からの回答
Hello Chas,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Snags on a previously purchased used…
Snags on a previously purchased used vehicle rectified with no issues
2026年7月15日
Stratstone - Audi Approved Aylesbury からの回答
Hello Mike,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Lewis and Tej went above and beyond to…
Lewis and Tej went above and beyond to sort out my issues with my car
Excellent customer service.
2026年7月31日
自発的なレビュー
Stratstone - Audi Approved Aylesbury からの回答
Hello Steve,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
On going problems with car and ignored…
On going problems with car and ignored by garage.
2026年1月3日
自発的なレビュー
Stratstone - Audi Approved Aylesbury からの回答
Hello,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us.
Best regards,
Stratstone Brand Customer Services
Fixed fault under warranty
Fixed fault and even provided extra parts not covered by warranty free. Local Audi dealers would not look at the car for 4 weeks, booked in within 48 hours car fixed in 24 hours, cleaned inside and out for free. Excellent service, deffinatly buy car from them again.
2026年7月8日
Stratstone - Audi Approved Aylesbury からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Audi Approved Aylesbury からの回答
Hello Chris,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Everything went very smoothly
2026年4月21日
Stratstone - Audi Approved Aylesbury からの回答
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Brand Customer Services
Very happy with Finlay who took care of…
Very happy with Finlay who took care of my car. He provided amazing service. He was very professional and easy to communicate with.
2026年4月13日
Stratstone - Audi Approved Aylesbury からの回答
Hello Angel,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Crapstone
Crap company. Never fix things on time and when they do fix the car it usually fails soon after.
First time failed on the forecourt when leaving.
Second time the brand new fuel hose came off and spilled diesel all over the M1. Highways agency now seeking payment for the cleanup.
Avoid this dealer.
Note Stratstone reply 2 months after my review asking for more details. You had all the details in the several hours we spent discussinf this in your branch. Standard canned response tells you all you need to know. Deduct one more star for a round ZERO STARS.
2026年4月4日
Stratstone - Audi Approved Aylesbury からの回答
Hello Stefan,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Audi Approved Aylesbury からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Audi Approved Aylesbury からの回答
Hello Rennie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very professional approach and timely
Very professional approach and timely, thanks also for the complimentary car wash
2026年2月27日
Stratstone - Audi Approved Aylesbury からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great customers care and take good care…
Great customers care and take good care of the car
2026年2月26日
Stratstone - Audi Approved Aylesbury からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great work team Aylesbury Audi
Great work team Aylesbury Audi, good customer service is what it’s all about… always difficult in the service department and you’re doing it well.I’d definitely recommend, thank you.
2026年2月16日
Stratstone - Audi Approved Aylesbury からの回答
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with us at the Dealership.
Have a lovely day!
Stratstone Brand Customer Services
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