Chloe is always so professional, friendly and welcoming whenever I arrive. She is an absolute pleasure to deal with and nothing is ever too much trouble for her. She is extremely efficient and always... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Outstanding service as always and great value for money. Main dealerships are not as expensive as people think. Other than a house a car in your second most expensive investment why would you not ma... もっと見る
Absolutely appalling service from Halesowen Stratstone Audi. Having supplied a new car damaged I eventually got repaired only first through small claims court. Now the EV battery is losing charge... もっと見る
I’m so impressed with Stratstone Audi Halesowen. I received outstanding service when I purchased my car last October. On my return to the dealership to have my car MOT’d the customer service was... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Manor Lane, Halesowen,, B62 8RD, West Midlands, 英国
- 01214 688 767
4.1
ほぼ満足
128件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - Audi Halesowen からの回答
Hello Marion.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Audi Halesowen からの回答
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Halesowen Audi Customer Services
Audi had my vehicle for a standard…
Audi had my vehicle for a standard recall , they missed placed a part and I received lies and excuses and I’m constantly trying to get answers but all I’m getting is lies and excuses from poorly trained staff.
2026年3月28日
自発的なレビュー
Stratstone - Audi Halesowen からの回答
Hi Mark,
Thanks for sharing your feedback on your experience with Halesowen Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Halesowen Audi Customer Services
Audi service
Car was serviced and moted promptly and a good clean and wash to free of charge the staff are great and always look after you
2026年4月8日
Stratstone - Audi Halesowen からの回答
Hello Wyatt,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Audi Halesowen からの回答
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Halesowen Audi Customer Services
You engineer charge per hours 180 but…
You engineer charge per hours 180 but what about customer time when your customer wait 5 hours just for service
2026年3月26日
Stratstone - Audi Halesowen からの回答
Hi Gurudeep,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Top service very happy
2026年2月18日
Stratstone - Audi Halesowen からの回答
Hello Adrian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Audi Halesowen からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Halesowen Audi Customer Services
I have always felt well looked after at…
I have always felt well looked after at Halesowen Audi, been going there for many years, and even though my car is one of the older ones now, they still look after it. Friendly polite and always willing to answer any questions.
2026年3月16日
Stratstone - Audi Halesowen からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Audi Halesowen からの回答
Hello Mary,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Recommended to all
recently purchased an Audi Q5, and the experience has been exceptional from start to finish.
Big thanks to all the staff from reception to salesman
Especially yaseen
I purchased the car totally without test drive and even seiing it,
Yas acted my eyes and described the car as it was
Well please with my car
Big thanks to all
2026年2月16日
自発的なレビュー
Stratstone - Audi Halesowen からの回答
Hello Ansur,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Care and Consideration
2026年2月8日
Stratstone - Audi Halesowen からの回答
Hello Jim,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Impressive...
Had a breakdown.upon receiving my vehicle they did a prompt diagnostic, repaired and got the vehicle back to me within a week. They kept me informed. We'll done guys.
2026年1月22日
Stratstone - Audi Halesowen からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Great service at Audi Halesowen
Great service at Audi Halesowen. Friendly and helpful staff. Thanks to Craig for sorting out my service plan. Would recommend
2026年1月16日
Stratstone - Audi Halesowen からの回答
Hello Maurice,
Craig will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
etron Software issues
Great service. Had an issue with the charging function, which was software related. Left the car with them and it was resolved during the day as it needed an update.
2026年1月14日
Stratstone - Audi Halesowen からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Wow!
Wow!
What a fantastic service provided by the service team.
Nothing is ever a problem and the updates are first class.
Wont hesitate to use again
2026年1月7日
Stratstone - Audi Halesowen からの回答
Hello Keith,
We appreciate you leaving us a review - thank you!
Have a nice day!
Halesowen Audi Customer Services
Very nice staff and good dealing.
Staff are very nice and friendly dealing. They offer coffee. Much better then other (birmingham & wolverhampton) branch’s. Service’s also very good.
2026年1月2日
Stratstone - Audi Halesowen からの回答
Hello Sarpreet,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Halesowen Audi Customer Services
Just a very good experience overall
Just a very good experience overall, from ease of booking to pleasant welcome and service on the day, cannot fault in any way
2025年12月17日
Stratstone - Audi Halesowen からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Halesowen Audi Customer Services
Stratstone - Audi Halesowen からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Mixed Experience
Likes: The service provided by Craig Cheers. He was great, easy to talk to, well informed and kept me up to date. My car was also fixed promptly and to a high standard
Dislikes: Miss information given when I called. I was told a service would be free but upon arrival, I was quoted a £180 fee. The staff member treated me differently to the older white male he dealt with prior to dealing with me (young black female).
Overall I have mixed feelings, great service from the team in the garage fixing my car, terrible initial service from the staff member I handed over to in the dealership
2025年12月8日
Stratstone - Audi Halesowen からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Halesowen Audi Customer Services
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