Try and stick to the time booked instead of delaying 2 or 3 hours later. Having to waste 2 or 3 hours is hard enough. Having more mot inspectors on site instead of having 2 especially when you have se... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service from Stuart Vachre. He was approachable, knowledgeable, helpful and really understood what we were looking for. Stuart helped us find the model best suited to our requirements and explai... もっと見る
They are always welcoming and offer guests refreshments. Quick and efficient and I always end up going to Trafford Centre via tram as it's very close by. I get to spend a day out at Trafford whilst my... もっと見る
Excellent service from Audi Manchester throughout. They provided a clear, thorough breakdown of the repairs required, with a video showing the faults, which was really helpful and reassuring. The cust... もっと見る
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Chester Road,, Old Trafford, M16 9UA, Manchester, 英国
- 01615 325 781
3.6
まあまあ
131件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - Audi Manchester からの回答
Hi Mr Sheikh.
Thank you for your kind words.
We're delighted to hear you had a positive experience.
Customer Services
Decent service from Audi Manchester
Decent service from Audi Manchester. Not had to use the warranty cover yet which will be the best test of the service you receive
2025年1月27日
Stratstone - Audi Manchester からの回答
Hi,
We appreciate your positive feedback and are glad to hear you've had a good experience so far.
We hope you continue to enjoy your vehicle and look forward to assisting you in the future.
Customer Services
Purchased a new Audi Q4 2 weeks ago
Purchased a new Audi Q4 2 weeks ago, sales were great, have to say post sale customer service is shocking, have an issuse connecting MMI, no positvie response to emails, having to phone them to try and resolve, left message to speak with MD ealier today, no reply or holding call!!
2025年2月28日
自発的なレビュー
Stratstone - Audi Manchester からの回答
Hi Gary,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Stratstone - Audi Manchester からの回答
Hi Mark,
We appreciate your kind words and are glad to hear you've had positive experiences with Manchester Audi.
Customer Services
Great experience
Great experience ! Fabulous customer service. Knowledgeable and friendly staff! Keep you informed by txt video clips and phone calls.
2025年1月29日
Stratstone - Audi Manchester からの回答
Hi Lindsay,
We're happy to hear you had a positive experience.
We appreciate your feedback and will continue to strive for excellent customer service.
Customer Services
Top notch service
I love Manchester Audi - it makes what is a pain of a job (car service) really quite pleasant as you can drink coffee in the warmth and do some work on the WiFi. You can also check out some of the cars in the showroom and generally have a pleasant time. Staff make this place great - welcoming, friendly and attentive, shout out to Kieran Wright for his brilliant customer service. Easy 5 stars to give.
2025年1月27日
Stratstone - Audi Manchester からの回答
Hi Alex,
Thank you for your kind words!
We are delighted to hear that you had a positive experience at Manchester Audi.
We appreciate your feedback about Kieran and we're glad you found him to be helpful and welcoming.
We strive to provide excellent service to all our customers, and we're happy to hear that you enjoyed your visit.
Customer Services
Great service and staff
2025年2月4日
Stratstone - Audi Manchester からの回答
Hi Joshua,
We're so glad you had a positive experience.
Customer Services
Stratstone - Audi Manchester からの回答
Hi Chris,
We appreciate you taking the time to share your comments, and we're delighted that you were pleased with the cleanliness of your car upon its return.
We hope to see you again soon.
Customer Services
Great Car Service
Service was great. Instructions to drop off the vehicle were clear and the issue was diagnosed and fixed quickly and to a high standard. Car was also valeted when handed back. Recommended
2024年12月23日
Stratstone - Audi Manchester からの回答
Hi,
Thank you for your kind review.
We are delighted to hear that you were happy with the service you received.
We appreciate your feedback and are glad you found the process efficient and to a high standard.
Customer Services
Clear information
Clear information. Efficient service and time estimate for work being completed
2024年12月11日
Stratstone - Audi Manchester からの回答
Hi,
Thank you for your kind words!
We are delighted to hear you were happy with our service.
Customer Services
Paid for a sat nav and mmi issue
Paid for a sat nav and mmi issue , didn't solve the problem, currently debating taking legal proceedings as I've had no return calls on my messages
2024年11月26日
Stratstone - Audi Manchester からの回答
Hi Usman,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Stratstone - Audi Manchester からの回答
Hi Wilson,
We're so happy to hear that you felt welcomed and comfortable during your visit.
Customer Services
After service was the worse experience…
After service was the worse experience ive encountered....shocking.
2024年11月24日
Stratstone - Audi Manchester からの回答
Hi Christopher,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Brilliant professional service Tanaya…
Brilliant professional service Tanaya is brilliant. Really high level of service
2024年7月12日
Stratstone - Audi Manchester からの回答
Hi Chris,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with Tanaya.
Customer Services
Incompetent mechanics. AVOID!!!
After 9 weeks of trying they still failed to repair the mechanical fault on our Q8 under warranty. Had the car sent to Audi Grimsby and it was repaired and returned in 5 days.
2024年9月1日
Stratstone - Audi Manchester からの回答
Hi,
We understand your frustration with the extended repair time for your Q8.
It's disappointing to hear that the issue wasn't resolved promptly, and we apologise for the inconvenience this caused.
We appreciate you sharing your experience, and we will use your feedback to improve our service.
Customer Services
Imran at Audi Manchester was super…
Imran at Audi Manchester was super helpful and helped with the issue in my etron immediately and gave me peace of mind by sorting it straight away. Could not be happier with the service at Manchester Audi
2024年11月23日
自発的なレビュー
Stratstone - Audi Manchester からの回答
Hi Paul,
Thank you for your kind review.
We are delighted to hear that you were happy with the service you received and that Imran was helpful and friendly.
We appreciate your feedback and hope to see you again soon.
Customer Services
warm friendly great at explaining the…
warm friendly great at explaining the requirements of work
2024年10月10日
Stratstone - Audi Manchester からの回答
Hi Simon,
We're glad you found our team helpful and informative.
We strive to provide clear explanations and support to ensure a positive experience for all our customers.
Customer Services
Media disc removed and now lost/missing after…
Media disc removed and now lost after service. (probably stolen by by a sneaky and complicit service team.
No paperwork provided for the service work carried out at collection.
They never call back after contacting them by telephone.
2024年10月26日
Stratstone - Audi Manchester からの回答
Hi Mr Jackson,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.co.uk and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Go to Leeds for a better customer experience
I went to Audi MCR with the intention of buying a Q3. I was asked a series of questions re budget, to be told my expectations were too high. He asked would I consider anything else to which I said I wasn't sure as I loved the Q3. I then was made to feel unwelcomed and stupid to be honest. The sales exec said there's nothing he can do and walked away, leaving me sat at his desk, clearly knowing I was there to buy a car. I took my business to Leeds Audi who were nothing but efficient, worked with my budget and were extremely welcoming. The handover was completed today on my new A3. Leeds Audi now have several new customers thanks to my recommendation.
2024年10月23日
自発的なレビュー
Stratstone - Audi Manchester からの回答
Hi Chloe,
We understand your disappointment with your experience at Manchester Audi. We strive to provide a welcoming and positive environment for all our customers, and it's clear that we fell short of your expectations on this occasion.
We value your feedback and will use it to improve our customer service. We are committed to ensuring that all our customers feel valued and supported throughout their car buying journey.
Customer Services
A friendly staff experience overall
A friendly staff experience overall, a quick service and great communication
2024年10月19日
Stratstone - Audi Manchester からの回答
Hi Ash,
Thank you for your kind words.
We're delighted to hear you had a positive experience with our staff, service, and communication.
Customer Services
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