I have been buying cars for nearly forty years, and this has been the best experience we have ever had. Simon helped us all the way, showing great knowledge and professionalism throughout the whole e... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Dealt with Nathan at Oldham Audi and all I can say is outstanding, professional service from start to finish. He provided all the information we needed, listened to our requirements, and helped us fin... もっと見る
企業が回答しました
I recently purchased my 3rd Audi from Audi Oldham, The service as always is a pleasure and not a chore, The Manager and sales executive where amazing. Andy & Connah together found me my... もっと見る
企業が回答しました
Visited the site for a New Audi A1, was promised a call back regarding my part exchange. 5 weeks passed by no contact made. Thank you Audi Oldham, business given to another competent dealshi... もっと見る
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企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Chadderton Way, OL1 2RL, Oldham, England, 英国
- 01617 682 696
3.9
ほぼ満足
81件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - Audi Oldham からの回答
Hi,
We're happy to hear that our team was helpful, informative, and knowledgeable.
Customer Services
Excellent friendly service from Sania
Excellent friendly service from Sania, a pleasure to deal with.
2025年10月6日
Stratstone - Audi Oldham からの回答
Hi Nigel,
We're so glad to hear you received excellent and friendly service from Sania.
Customer Services
Happy to sell you a car..not so happy…
Happy to sell you a car..not so helpful when it breaks down (for the 3rd time in 3 years on a brand new car!). I bought an all electric Audi Q4. My advice DONT MAKE MY MISTAKE.. Audi cannot make reliable electric cars yet!
the latest issue was a switch that prevented the car from charging. this happened 8 weeks after warranty had finished on a 3 year term. As a result strathstones could not offer a courtesy car, or recovery or any help meaning I was without transport for a week while they replaced the broken part. Shocking approach especially so close to the warranty period and due to a mechanical fault on the car that has done less than 23k miles!
2025年9月1日
Stratstone - Audi Oldham からの回答
Hi
We appreciate you taking the time to share your feedback.
We understand your frustration with the service you received.
We strive to provide accurate and transparent information to our customers.
We will review your experience and use it to improve our service in the future.
Customer Services
Crap service at Oldham Audi
Unbelievably bad. Lost my vehicle for eight days. Told complete lies repeatedly.
2025年7月10日
Stratstone - Audi Oldham からの回答
Hi Les,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Zero communication
I have dealt with this dealership (Oldham Audi) since the 1st day it opened and up until the last 18 months or so the service department has always been proactive and offered good communication. Something has drastically changed - if I could have given a 0 star review I would have. The only redeeming feature and saving grace is Rowan, the only service personnel I would trust. I called them last Monday and asked for Rowan but was told he was on holiday (he had been dealing with the ongoing issues of the car). The receptionist said she would get someone to call me - nothing! I called back again on Weds, they put me through to one of the service agents, phone rang and rang - nothing again! I then rang the service call centre, told them of my problems and they said they would email and ensure someone called me back - nothing!!!!!! What is the problem with this dept? I will be glad when this car has gone back and I can deal with another brand and dealership.
2025年7月28日
自発的なレビュー
Stratstone - Audi Oldham からの回答
Hello,
We appreciate you sharing your long-term experience with Oldham Audi.
We regret to hear about the change in our service department and the communication issues you faced.
We'll investigate these concerns internally to improve our service.
We appreciate your highlighting Rowan's positive contributions.
Customer Services
Stratstone - Audi Oldham からの回答
Hello Barry,
Thank you for the five stars.
Customer Services
very good customer service
very good customer service and I always appreciate being kept up to date with progress.
2025年6月27日
Stratstone - Audi Oldham からの回答
Hi Karen,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
It was very efficient and speedy service
2025年6月19日
Stratstone - Audi Oldham からの回答
Hi Philip,
We appreciate you taking the time to leave us this great review, and we are so happy you were satisfied with our service.
Customer Services
Stratstone - Audi Oldham からの回答
Hi Andrew,
We appreciate your positive feedback and are so glad our team was helpful to you!
Customer Services
Great service
Great service - Debbie and Sania true legends to resolve the issue with my car.
2025年6月6日
Stratstone - Audi Oldham からの回答
Hi Tariq,
We're happy to hear that our team resolved your car issue effectively.
We appreciate your positive feedback and are grateful for your recognition.
Customer Services
Absolutely sick to death of Audi and their excuses
My car has had countless problems. When you're paying more than £500 a month for a car you expect it to be safe to drive. You also expect decent customer service. I have received nothing but excuses and delays and now wish to return the car. I feel that Audi are delaying intentionally so that it is no longer under warranty. It's my third car with them, but they have now lost a loyal customer. Awful experience.
2025年6月11日
Stratstone - Audi Oldham からの回答
Hi Helen,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Megan on service reception was Awesome…
Megan on service reception was Awesome. She was professional, very helpful and friendly as were all the staff at Audi Oldham. Refreshingly Fast, Professional, Service Experience.
2025年5月24日
Stratstone - Audi Oldham からの回答
Hi Jo-Anna,
We're delighted to hear that you found the service quick and fast and that our staff were helpful and friendly.
We appreciate your feedback.
Customer Services
Only left 1 star as cannot leave 0…
Only left 1 star as cannot leave 0 stars!!!
Customer Service (Oldham Audi) is abysmal - no communication over 7 weeks unless chased by customer, unexplained delays in parts arriving, had to threaten formal complaint before they started communicating, emails to General Manager of dealership forced them to respond. NEVER buy another new Audi ever again!!!!
2025年5月23日
Stratstone - Audi Oldham からの回答
Hi Paul,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Stratstone - Audi Oldham からの回答
Hi Ellen,
We appreciate you taking the time to share your positive experience with us; we're so glad you found our service professional and efficient.
Customer Services
Useless
Useless, zero interest once you leave the door with a new car. Won’t be having another Audi
2025年5月1日
Stratstone - Audi Oldham からの回答
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Simon has been amazing from start to…
Simon has been amazing from start to finish, he’s kept me informed at every stage whilst waiting for my Audi A1, he showed me how to do everything and he was lovely to deal with.
I’m so happy with my car and the service I received. So thank you Simon so much.
2025年5月19日
自発的なレビュー
Stratstone - Audi Oldham からの回答
Hi Chloe,
We are delighted you are pleased with your A1 and the service you received.
It's great to hear that you were kept informed throughout the process and that everything was clearly explained to you.
We will be sure to pass along your kind words to Simon.
Customer Services
I recently purchased a car through Audi…
I recently purchased a car through Audi Oldham. I dealt with Edgar who was a pleasure to work with from start to finish.
The whole experience was super straight forward, enjoyable and luxury.
Will be returning for my next car.
2025年4月29日
自発的なレビュー
Stratstone - Audi Oldham からの回答
Hi Jessica,
We're thrilled to hear about your positive experience with Edgar and the entire team at Audi Oldham.
It sounds like you had a truly enjoyable and seamless car buying experience.
We appreciate your kind words and look forward to welcoming you back for your next car purchase.
Customer Services
My recent experience at the Audi…
My recent experience at the Audi dealership was excellent this morning , primarily due to the exceptional service provided by Saimon. He was attentive from the start, offering refreshments and making the paperwork process smooth.
Saimon's comprehensive knowledge of the vehicle was impressive. He thoroughly explained every feature, ensuring I was well-informed and confident. His patience and expertise were greatly appreciated.
I highly recommend Saimon for his professionalism and dedication to customer satisfaction. He made the entire process enjoyable and informative.
2025年4月29日
自発的なレビュー
Stratstone - Audi Oldham からの回答
Hi Mehwash,
Thank you for sharing your positive experience. We are delighted to hear that you were impressed with the service you received.
We appreciate your kind words about Saimon and their commitment to providing excellent customer service. We are glad that you found to be knowledgeable, patient, and helpful. We strive to ensure our customers are well-informed and confident in their purchase decisions.
Customer Services
Stratstone - Audi Oldham からの回答
Hello Anthony,
Thank you for the five stars.
Customer Services
Stratstone - Audi Oldham からの回答
Hi,
Thank you for your kind words.
We're happy to hear you had a positive experience with our team.
Customer Services
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