As always the overal outcome of my visit. The possibility to be part and follow the service that mighty be done on the car provids an oppportunity to prioritze the most important interventions, while... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I do not want to have the same issues all the time. It is so inconvenient for me and the car is so expensive but continue to have issues
I have been buying cars for nearly forty years, and this has been the best experience we have ever had. Simon helped us all the way, showing great knowledge and professionalism throughout the whole e... もっと見る
企業が回答しました
Excellent work on my car; very warm welcome as soon as I entered the service department and a personal assistant just for me and my car for the day. Audi Oldham is a place where you know excellent tec... もっと見る
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Chadderton Way, OL1 2RL, Oldham, England, 英国
- 01617 682 696
4.1
ほぼ満足
93件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service
Great service - Debbie and Sania true legends to resolve the issue with my car.
2025年6月6日
Stratstone - Audi Oldham からの回答
Hi Tariq,
We're happy to hear that our team resolved your car issue effectively.
We appreciate your positive feedback and are grateful for your recognition.
Customer Services
Absolutely sick to death of Audi and their excuses
My car has had countless problems. When you're paying more than £500 a month for a car you expect it to be safe to drive. You also expect decent customer service. I have received nothing but excuses and delays and now wish to return the car. I feel that Audi are delaying intentionally so that it is no longer under warranty. It's my third car with them, but they have now lost a loyal customer. Awful experience.
2025年6月11日
Stratstone - Audi Oldham からの回答
Hi Helen,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Megan on service reception was Awesome…
Megan on service reception was Awesome. She was professional, very helpful and friendly as were all the staff at Audi Oldham. Refreshingly Fast, Professional, Service Experience.
2025年5月24日
Stratstone - Audi Oldham からの回答
Hi Jo-Anna,
We're delighted to hear that you found the service quick and fast and that our staff were helpful and friendly.
We appreciate your feedback.
Customer Services
Only left 1 star as cannot leave 0…
Only left 1 star as cannot leave 0 stars!!!
Customer Service (Oldham Audi) is abysmal - no communication over 7 weeks unless chased by customer, unexplained delays in parts arriving, had to threaten formal complaint before they started communicating, emails to General Manager of dealership forced them to respond. NEVER buy another new Audi ever again!!!!
2025年5月23日
Stratstone - Audi Oldham からの回答
Hi Paul,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Stratstone - Audi Oldham からの回答
Hi Ellen,
We appreciate you taking the time to share your positive experience with us; we're so glad you found our service professional and efficient.
Customer Services
Useless
Useless, zero interest once you leave the door with a new car. Won’t be having another Audi
2025年5月1日
Stratstone - Audi Oldham からの回答
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Simon has been amazing from start to…
Simon has been amazing from start to finish, he’s kept me informed at every stage whilst waiting for my Audi A1, he showed me how to do everything and he was lovely to deal with.
I’m so happy with my car and the service I received. So thank you Simon so much.
2025年5月19日
自発的なレビュー
Stratstone - Audi Oldham からの回答
Hi Chloe,
We are delighted you are pleased with your A1 and the service you received.
It's great to hear that you were kept informed throughout the process and that everything was clearly explained to you.
We will be sure to pass along your kind words to Simon.
Customer Services
I recently purchased a car through Audi…
I recently purchased a car through Audi Oldham. I dealt with Edgar who was a pleasure to work with from start to finish.
The whole experience was super straight forward, enjoyable and luxury.
Will be returning for my next car.
2025年4月29日
自発的なレビュー
Stratstone - Audi Oldham からの回答
Hi Jessica,
We're thrilled to hear about your positive experience with Edgar and the entire team at Audi Oldham.
It sounds like you had a truly enjoyable and seamless car buying experience.
We appreciate your kind words and look forward to welcoming you back for your next car purchase.
Customer Services
My recent experience at the Audi…
My recent experience at the Audi dealership was excellent this morning , primarily due to the exceptional service provided by Saimon. He was attentive from the start, offering refreshments and making the paperwork process smooth.
Saimon's comprehensive knowledge of the vehicle was impressive. He thoroughly explained every feature, ensuring I was well-informed and confident. His patience and expertise were greatly appreciated.
I highly recommend Saimon for his professionalism and dedication to customer satisfaction. He made the entire process enjoyable and informative.
2025年4月29日
自発的なレビュー
Stratstone - Audi Oldham からの回答
Hi Mehwash,
Thank you for sharing your positive experience. We are delighted to hear that you were impressed with the service you received.
We appreciate your kind words about Saimon and their commitment to providing excellent customer service. We are glad that you found to be knowledgeable, patient, and helpful. We strive to ensure our customers are well-informed and confident in their purchase decisions.
Customer Services
Stratstone - Audi Oldham からの回答
Hello Anthony,
Thank you for the five stars.
Customer Services
Stratstone - Audi Oldham からの回答
Hi,
Thank you for your kind words.
We're happy to hear you had a positive experience with our team.
Customer Services
they couldn't fix the issue.
they couldn't fix the issue.
few points:
1- I was expecting Audi to provide courtesy car, as the issue was under warranty, but they didn't.
2- They need to invest on their technician and trouble shooting tools, as it did take 4 weeks for a simple charging technical error that they couldn't figure out the issue, and since they couldn't fix it themselves had to email to Audi factory, only a week later to receive take this fuse out and reset the other and see how it goes. basically my car was in their garage for 4 weeks, only to find the issue still not fixed.
i am going to live with this problem as i lost trust in their capability to fix it, and pretty disruptive to my busy life, need to pick up two kids everyday and run my business, yet to deal with the incompetency of Audi.
the 2 stars is only for the girls at service desk and their nice approach.
2025年3月7日
Stratstone - Audi Oldham からの回答
Hi Mr Iliad,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
My 3rd Audi purchased at Oldham.
I recently purchased my 3rd Audi from Audi Oldham,
The service as always is a pleasure and not a chore,
The Manager and sales executive where amazing.
Andy & Connah together found me my perfect car.
Connah went over and above explaining every step of the way each individual car and the process.
I look forward to purchasing my 4th Audi from Audi Oldham.
Thank you Andy N & Connah S.
2025年2月27日
自発的なレビュー
Stratstone - Audi Oldham からの回答
Hi Yvonne,
Thank you for your kind words and for taking the time to share your positive experience.
We are thrilled to hear that you had such a great experience with our team, especially with Andy and Connah.
We are committed to providing excellent customer service and we are delighted to know that our efforts were appreciated.
We look forward to welcoming you back for your next Audi purchase.
Customer Services
Good staff lovely people definitely…
Good staff lovely people definitely worth the 4o mile travel Leeds Audi a discrace
2025年1月18日
Stratstone - Audi Oldham からの回答
Hi Mr Mahmood,
We appreciate your kind words about our staff and the positive experience you had.
We're glad you found our service worth the trip.
Customer Services
Brilliant Audi Dealership
Brilliant Audi Dealership, Staff are amazing and the site is lovely I would 100% recommend you to buy and service your Audi from them 👌
2025年2月11日
Stratstone - Audi Oldham からの回答
Hi Lee,
Thank you for your kind words.
We appreciate your recommendation and will continue to strive for excellence in all aspects of our service.
Customer Services
Excellent customer service
Excellent customer service , with special thanks to Rowan for his help and advice throughout the process of the repair work to our car .
I would definitely recommend these guys .
2025年1月1日
Stratstone - Audi Oldham からの回答
Hi Billy,
Thank you for your kind review.
We are delighted to hear that you had a positive experience and that you found Rowan to be helpful.
We appreciate your feedback.
Customer Services
Read previous notes
Read previous notes. Service collect and drop off excellent. Admin confused and still not resolved
2025年1月2日
Stratstone - Audi Oldham からの回答
Hi Gail,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
We pride ourselves on working hard to deliver the best possible customer service and would really like to assist with your outstanding issues.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thanks,
Customer Services
Was promised a wash & vac this is the…
Was promised a wash & vac this is the second occasion it was not carried out, also was told they would be doing a health check to see if all fluids are topped up with washers fluid not even being looked at
2024年12月27日
Stratstone - Audi Oldham からの回答
Hi,
We sincerely apologise for the inconvenience and disappointment this has caused.
We value your business and are committed to providing the high-quality service you deserve.
We will be reviewing our processes to prevent similar situations from occurring in the future.
Thank you again for sharing your feedback.
Customer Services
Staff are always really helpful
Staff are always really helpful, work done on time and communication good.
The only hiccup was that the showroom was not open on time when I turned up at 8.
2024年12月21日
Stratstone - Audi Oldham からの回答
Hi Debra,
We appreciate your kind words about our staff and the quality of our work.
We're sorry to hear about the inconvenience you experienced with the showroom opening.
We strive to provide a seamless experience for all our customers, and we'll take your feedback into account to ensure this doesn't happen again.
Customer Services
Excellent service
Exceptional service Rowan was very helpful with getting my car back on the road.
2024年10月19日
Stratstone - Audi Oldham からの回答
Hi Jordan,
We are delighted to hear you had a positive experience with Rowan.
We appreciate you taking the time to leave this review.
Customer Services
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