The staff member I dealt with, supposed to be one of the senior sales people was extremely rude. I do not recommend anyone to visit or buy a car from here.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The problem of the Q5 was explained to me clearly including the waiting time. Parallel to that is the excellent support in providing a courtesy car until the repair is rectified. Special mention to El... もっと見る
企業が回答しました
⭐️⭐️⭐️⭐️⭐️ Review: Kieran did an outstanding job washing my car — his attention to detail is second to none. The car has been with Audi for two weeks, and it came back looking absolutely spotless tha... もっと見る
企業が回答しました
My first time dealing with Audi and I had a very nice experience from start to finish. Andy looked after me throughout the process and made everything quick, easy and straightforward. He was professio... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Kinson Drive, B78 3JF, Tamworth, England, 英国
- 01827 952 190
3.4
まあまあ
130件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing team
I recently bought a used Q5 from Tamworth Audi, The car was absolutley stunning in every sense. The Sales team were really helpful and amazing. There was a minor issue but Carl Connolly the Sales Manager was all over it in no time at all and it was sorted. I am so grateful to Carl and the team and I am loving the amazing car. I would reccomend the dealer with no hesitation and I will be back.
2026年2月5日
自発的なレビュー
Stratstone - Audi Tamworth からの回答
Hi Martin,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Carl at Dealership
Have a lovely day!
Tamworth Audi Customer Services
Matt Dennison was extremely helpful and…
Matt Dennison was extremely helpful and professional throughout the process of my buying an Audi Q5.
2026年1月16日
Stratstone - Audi Tamworth からの回答
Hello,
Matt will appreciate you leaving this review - thank you!
Have a nice day!
Stratstone Customer Services
They had the vehicle for over 5 months…
This was Stratstone Tamworth Audi.
They had the vehicle for over 5 months to do a gearbox repair.
I incurred costs of £3500 in payments for a vehicle I never even had possession of.
2026年2月4日
Stratstone - Audi Tamworth からの回答
Hi Nick,
Thanks for sharing your feedback on your experience with Tamworth Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Tamworth Audi Customer Services
If I could give zero stars I would
If I could give zero stars I would, do not get involved with this dealership, they don’t call you back, never answer the phone,they have tried to get me to pay for repairs to my car that’s under warranty, after a mix up between them and Audi assist, avoid at all costs
2026年2月3日
自発的なレビュー
Stratstone - Audi Tamworth からの回答
Hi Hickin,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Tamworth Audi Customer Services
Stratstone - Audi Tamworth からの回答
Hi Merrill,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
A very pleasant visit to Audi Tamworth
No stress as my car was in good hands and the visit was enjoyable and pleasant! Thank you all!
2026年1月14日
Stratstone - Audi Tamworth からの回答
Hello Clara,
We appreciate you leaving us a review - thank you!
Have a nice day!
Tamworth Audi Customer Services
Stratstone - Audi Tamworth からの回答
Hello Nigel,
Thanks for sharing your feedback on your experience with Tamworth Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Tamworth Audi Customer Services
I booked my car in for a service and…
I booked my car in for a service and MOT. I found the staff to be very professional and friendly. Everything was on time.
2026年1月8日
Stratstone - Audi Tamworth からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Tamworth Audi Customer Services
Some delay, but success achieved
Eventually (23.12.25) received the second key for a demonstrator Audi Q2 - it was not provided on delivery of the car purchased Nov 25
2025年12月23日
Stratstone - Audi Tamworth からの回答
Hello Pam,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Tamworth Audi Customer Services
Stratstone - Audi Tamworth からの回答
Hello Chris,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Tamworth Audi Customer Services
Stratstone - Audi Tamworth からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Tamworth Audi Customer Services
customer service and efficiency
2025年12月8日
Stratstone - Audi Tamworth からの回答
Hello Nadia,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Curtesy car cancelled
Curtesy car cancelled. Nothing but issues since had a service. Should have left it alone.
2025年11月4日
Stratstone - Audi Tamworth からの回答
Hello Joanne,
Thanks for sharing your feedback on your experience with Tamworth Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Stratstone - Audi Tamworth からの回答
Hi Hannah,
Thanks for sharing your feedback on your experience with Tamworth Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Tamworth Audi Customer Services
Stratstone - Audi Tamworth からの回答
Hello Nongyue,
We appreciate you leaving us a review - thank you!
Have a nice day!
Tamworth Audi Customer Services
⭐️⭐️⭐️⭐️⭐️ Review:
⭐️⭐️⭐️⭐️⭐️ Review:
Kieran did an outstanding job washing my car — his attention to detail is second to none. The car has been with Audi for two weeks, and it came back looking absolutely spotless thanks to his effort. A special mention to Toby in customer service as well for keeping me well-informed throughout the process. Great team and excellent service all around!
2025年10月31日
自発的なレビュー
Stratstone - Audi Tamworth からの回答
Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Stratstone Brand! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Stratstone Customer Services,
stratstonecustomercare@stratstone.com.
The Service Rep was very helpful and…
The Service Rep was very helpful and pleasant. Unfortunately, the promised wash and vacuum was missed. The service desk was closing at 1 PM, so we were offered a reimbursement for an external wash. Given the effort required to get the car washed elsewhere and submit a claim, we feel the chance of us being refunded is probably slim.
2025年10月4日
Stratstone - Audi Tamworth からの回答
Hi Adam,
We appreciate your feedback and are glad the service representative was helpful.
We regret that the wash and vacuum were not completed and that the timing made it difficult to resolve.
We'll review our processes to prevent this issue in the future.
Customer Services
Service While You Wait
Friendly helpful staff, service carried out as scheduled, car valeted and plenty of free coffee.
2025年10月2日
Stratstone - Audi Tamworth からの回答
Hi Jill,
We're happy to hear that you found our staff friendly and helpful, that the service was completed on time, and that you enjoyed the car valet and coffee.
Customer Services
Better than other main dealers I have used.
Booking was easy (easier than other main dealers of other Franchises I have used). No delays in getting a booking. Kept up to date at all times on collect and return service and drivers were friendly and polite.
2025年9月26日
Stratstone - Audi Tamworth からの回答
Hi Ian,
We're happy to hear that you found booking easy and prompt compared to other dealerships.
We appreciate your feedback regarding the updates and friendly drivers.
Customer Services
Communication could be a lot better…
Trying to phone up and talk to someone is a nightmare and more attention to receiving calls from customers should be looked at as a priority.
Also if a courtesy car is booked 3 months in advance, it shouldn’t be cancelled the day before the appointment is due
2025年9月25日
Stratstone - Audi Tamworth からの回答
Hi Daz,
We appreciate your feedback and apologise for the difficulty you experienced when trying to reach us by phone.
We're also sorry about the late cancellation of your courtesy car booking.
We'll review our processes to improve our responsiveness and booking reliability.
Customer Services
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