I would suggest anyone avoids this dealership at all costs. Trying to arrange a courtesy car is essentially impossible; they don't keep records; they don't return calls; they don't follow up to resolv... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
⭐️⭐️⭐️⭐️⭐️ Review: Kieran did an outstanding job washing my car — his attention to detail is second to none. The car has been with Audi for two weeks, and it came back looking absolutely spotless tha... もっと見る
企業が回答しました
My first time dealing with Audi and I had a very nice experience from start to finish. Andy looked after me throughout the process and made everything quick, easy and straightforward. He was professio... もっと見る
企業が回答しました
Throughout the repair of our car, we were served by Toby Crew. It was attentive, smooth and friendly communication. He helped us get a loan, as well as a discount on the repair, since the repair of th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Kinson Drive, B78 3JF, Tamworth, England, 英国
- 01827 952 190
3.4
まあまあ
144件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - Audi Tamworth からの回答
Hello Nigel,
Thanks for sharing your feedback on your experience with Tamworth Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Tamworth Audi Customer Services
I booked my car in for a service and…
I booked my car in for a service and MOT. I found the staff to be very professional and friendly. Everything was on time.
2026年1月8日
Stratstone - Audi Tamworth からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Tamworth Audi Customer Services
Some delay, but success achieved
Eventually (23.12.25) received the second key for a demonstrator Audi Q2 - it was not provided on delivery of the car purchased Nov 25
2025年12月23日
Stratstone - Audi Tamworth からの回答
Hello Pam,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Tamworth Audi Customer Services
Stratstone - Audi Tamworth からの回答
Hello Chris,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Tamworth Audi Customer Services
Stratstone - Audi Tamworth からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Tamworth Audi Customer Services
customer service and efficiency
2025年12月8日
Stratstone - Audi Tamworth からの回答
Hello Nadia,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Curtesy car cancelled
Curtesy car cancelled. Nothing but issues since had a service. Should have left it alone.
2025年11月4日
Stratstone - Audi Tamworth からの回答
Hello Joanne,
Thanks for sharing your feedback on your experience with Tamworth Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Stratstone - Audi Tamworth からの回答
Hi Hannah,
Thanks for sharing your feedback on your experience with Tamworth Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Tamworth Audi Customer Services
Stratstone - Audi Tamworth からの回答
Hello Nongyue,
We appreciate you leaving us a review - thank you!
Have a nice day!
Tamworth Audi Customer Services
⭐️⭐️⭐️⭐️⭐️ Review:
⭐️⭐️⭐️⭐️⭐️ Review:
Kieran did an outstanding job washing my car — his attention to detail is second to none. The car has been with Audi for two weeks, and it came back looking absolutely spotless thanks to his effort. A special mention to Toby in customer service as well for keeping me well-informed throughout the process. Great team and excellent service all around!
2025年10月31日
自発的なレビュー
Stratstone - Audi Tamworth からの回答
Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Stratstone Brand! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Stratstone Customer Services,
stratstonecustomercare@stratstone.com.
The Service Rep was very helpful and…
The Service Rep was very helpful and pleasant. Unfortunately, the promised wash and vacuum was missed. The service desk was closing at 1 PM, so we were offered a reimbursement for an external wash. Given the effort required to get the car washed elsewhere and submit a claim, we feel the chance of us being refunded is probably slim.
2025年10月4日
Stratstone - Audi Tamworth からの回答
Hi Adam,
We appreciate your feedback and are glad the service representative was helpful.
We regret that the wash and vacuum were not completed and that the timing made it difficult to resolve.
We'll review our processes to prevent this issue in the future.
Customer Services
Service While You Wait
Friendly helpful staff, service carried out as scheduled, car valeted and plenty of free coffee.
2025年10月2日
Stratstone - Audi Tamworth からの回答
Hi Jill,
We're happy to hear that you found our staff friendly and helpful, that the service was completed on time, and that you enjoyed the car valet and coffee.
Customer Services
Better than other main dealers I have used.
Booking was easy (easier than other main dealers of other Franchises I have used). No delays in getting a booking. Kept up to date at all times on collect and return service and drivers were friendly and polite.
2025年9月26日
Stratstone - Audi Tamworth からの回答
Hi Ian,
We're happy to hear that you found booking easy and prompt compared to other dealerships.
We appreciate your feedback regarding the updates and friendly drivers.
Customer Services
Communication could be a lot better…
Trying to phone up and talk to someone is a nightmare and more attention to receiving calls from customers should be looked at as a priority.
Also if a courtesy car is booked 3 months in advance, it shouldn’t be cancelled the day before the appointment is due
2025年9月25日
Stratstone - Audi Tamworth からの回答
Hi Daz,
We appreciate your feedback and apologise for the difficulty you experienced when trying to reach us by phone.
We're also sorry about the late cancellation of your courtesy car booking.
We'll review our processes to improve our responsiveness and booking reliability.
Customer Services
Frustrated
Frustrated. It seems that I have to make two or three visits to get one job done lately.
I was very frustrated after my last service that the service reset had not been done and then the engine warning light had come on. I had to come in again to be told the fix was very simple but needed authorisation. I then needed to call in to chase this ! The red tape around this when I have the Audi service plan seemed needless and a waste of my time.
2025年9月12日
Stratstone - Audi Tamworth からの回答
Hello David,
We appreciate you bringing this to our attention.
We are sorry to hear about the multiple visits and the issues you experienced with the service reset and warning light.
We'll review this internally to improve our service process and communication.
Thanks for your feedback.
Customer Services
Welcoming, Accommodating & Professional
The staff were welcoming, accommodating & professional
2025年9月15日
Stratstone - Audi Tamworth からの回答
Hi Sylah,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
Stratstone - Audi Tamworth からの回答
Hi Marzia,
We appreciate your positive feedback regarding our helpful staff and are happy you had a great experience.
Customer Services
Purchased car 18.7.25 certified history…
Purchased car 18.7.25 certified history and mileage checked .Informed on 22.8.25 service history cannot account for 3 year period during which in excess of 40000miles was covered . Company has completely failed to reply to any correspondence since that date leaving litigation as only option .Utter disgrace.
Thank you customer service for your comments and engagement .The dealers have still done nothing whatsoever.
Received customer service reply and e mails saying they would contact management still absolutely nothing heard . Appalling
2025年9月17日
自発的なレビュー
Stratstone - Audi Tamworth からの回答
Hi Andrew,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com.
Thank you,
Customer Services
Telephone contact pretty much…
Telephone contact pretty much non-existent. Please check that the wash & clean has been carried out.
2025年9月1日
Stratstone - Audi Tamworth からの回答
Hi Kevin,
We regret that you had difficulty reaching us and appreciate your feedback.
We will verify that the service was completed to our standards.
Customer Services
Top class customer experience
Top class customer experience, from arranging the service through pick-up and drop off.
2025年7月30日
Stratstone - Audi Tamworth からの回答
Hi Mark,
We're happy to hear that you had such a positive experience with our service, from start to finish.
Customer Services
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