I had my Audi S4 if for a charging problem and Matthew Sanderson dealt with my car and from start to finish he kept me informed all the way I even ended up getting an Mot done and a health check so al... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Thankyou Matthew smith for the most outstanding service! From the moment we bumped into him we was actually heading back to the car as we couldn’t see what we wanted. Went above and beyond and was so... もっと見る
企業が回答しました
Ensure a courtesy car is arranged for long enough during the initial booking. The car was originally arranged for the update that was done. There was no surprise work. Have some larger cars in the co... もっと見る
企業が回答しました
Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Re... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Charon Way, Gemini Retail Park,, WA5 7YD, Warrington, 英国
- 01925 358 822
3.6
まあまあ
172件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Unsafe Vehicle - No Concern from Audi Warrington
Collected a brand new Audi A5 from Audi Warrington in late March.
In a matter of weeks I’ve experienced drivetrain concerns, suspension noise, starting issues, a faulty wireless charger, and now multiple safety-related warning messages, including a fault affecting the emergency SOS system & airbags. Despite reporting that the vehicle displays safety warnings, I was offered a service appointment almost four weeks away and advised to continue driving it.
The car is clearly not fit for purpose and doesn’t match the quality or functionality I was promised when I bought it. I’ve had to arrange alternative transport, causing significant disruption to my family at a time when relatives are relying on me for essential journeys to and from upcoming surgery.
What has disappointed me most is not just the reliability of the vehicle, but Audi’s response. As a first-time Audi customer, this experience has completely eroded my confidence in both the brand and its customer service.
2026年6月16日
自発的なレビュー
Stratstone - Audi Warrington からの回答
Dear Samuel,
Thank you for taking the time to rate the experience you have had with Stratstone Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Stratstone - Audi Warrington からの回答
Hello Sarah.
Jamie will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Audi Warrington からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very helpful and kept me updated on…
Very helpful and kept me updated on progress throughout
2026年4月30日
Stratstone - Audi Warrington からの回答
Hello Jason.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Audi Warrington からの回答
Hello Tom.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Had excellent service this week
Had excellent service this week and, for me, customer service is what makes the real difference when choosing where to return as a customer.
On arrival there was hardly any wait at all — within a few minutes one of the service team ladies welcomed me over to her desk. She was friendly, warm, professional and genuinely made the experience pleasant from the outset.
We changed the Audi E-Tron GT 12v battery, not because of a fault, but as preventative maintenance knowing these can begin to lose power approaching four years old. The whole process was handled efficiently and professionally throughout.
Excellent service and being made to feel valued as a customer is incredibly important, and this experience certainly reflected that.
We are considering a second Audi after July, so will continue looking at their website. We are keeping the GT, just need another car, so we will definitely be back
2026年5月12日
自発的なレビュー
Stratstone - Audi Warrington からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Work carried out in a time acceptable…
Work carried out in a time acceptable to waiting.
Staff as ever were lovely.
2026年4月29日
Stratstone - Audi Warrington からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Audi Warrington からの回答
Hello Shirley.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
of the vehicle and the valet team did a magnificent job, looked new so a big thank you….
Kelly on the service desk was lovely as well professional in explaining the full service process..
Lastly the valet team did a brilliant job on the car which I wasn’t expecting so a big thank you to the Audi team
2026年4月28日
Stratstone - Audi Warrington からの回答
Hello Richard,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Warrington Audi Customer Services
Stratstone - Audi Warrington からの回答
Hello Peter,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Warrington Audi Customer Services
Very simple survey which enabled me to…
Very simple survey which enabled me to say what I wanted
2026年4月17日
Stratstone - Audi Warrington からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Warrington Audi Customer Services
A great buying experience
A great buying experience. Great staff. I mean as a whole, fantastic. I am so impressed. Thank you for the help, before and after. Thanks for hooking a brother up!!
2026年1月5日
Stratstone - Audi Warrington からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
5**** Service
Straight forward service, quick and easy booking.
Service advisor very polite and helpful. It was a 5***** experience.
2026年4月15日
Stratstone - Audi Warrington からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Product knowledge and support
Product knowledge and also tailoring products to meet my needs and budget. No up selling took place which I made clear I was not interested in. Issue resolution was swift on the points I raised at the time of purchase. Also the added help of installing the A1 mats on site by Gregor which helped me as I have arthritis and cannot easily bend down. A nice touch!
2026年4月13日
Stratstone - Audi Warrington からの回答
Hello Roger,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Stratstone Brand Customer Services
Absolutely fantastic customer service…
Absolutely fantastic customer service by Warrington Audi, particularly Matthew Davies who is a credit to their team.
2026年4月22日
Stratstone - Audi Warrington からの回答
Hi David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Matthew at dealership.
Have a lovely day!
Warrington Audi Customer Services
Professional and effecient througjout…
Professional and effecient througjout my appointmemt. Comunication was excellent throughtout.
2026年4月8日
Stratstone - Audi Warrington からの回答
Hello Phil,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Warrington Audi Customer Services
Stratstone - Audi Warrington からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
Engine written off
Engine blew up 5 miles after being fixed by Audi. After that only lies and broken promises. Would not recommend even to my enemies.
2026年2月19日
Stratstone - Audi Warrington からの回答
Hello,
Thanks for sharing your feedback on your experience with Warrington Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
Very professional and faultless …Warrington Audi
Very professional and faultless Warrington Audi restored our faith in Audi dealerships after some horrendous visits to Liverpool Audi
2026年3月31日
Stratstone - Audi Warrington からの回答
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Warrington Audi Customer Services
No hassle rang up for a recall
No hassle rang up for a recall, got an appointment straight away fantastic staff and service.
2026年3月26日
Stratstone - Audi Warrington からの回答
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
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