Stratstone - BMW Doncaster レビュー 

465
TrustScore 5段階評価の4.5

4.7

Wheatley Hall Rd, DN2 4SR Doncaster, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We have just purchased a car for our grandson from Martin, and if, like us, you value exceptional customer service, this is definitely the place to buy your next vehicle. Martin made the whole... もっと見る

5つ星のうち5の評価

My second purchase from BMW Stratstone, Doncaster. I have nothing but praise for the way the whole transaction was handled. Hamid, our sales contact, was an absolute gentleman to deal with. And it was... もっと見る

企業が回答しました

5つ星のうち5の評価

My air conditioning stopped working. First they couldn’t diagnose it but on a second look they changed the compressor which was at fault and it’s back to normal. Was given a nice X7 as interim replace... もっと見る

企業が回答しました

5つ星のうち1の評価

Your used sales team failed to meet basic standards. I bought an M3 for £35,550 with undisclosed cigarette burns in the passenger interior. I trusted the BMW Approved Used process and Stratstone’s o... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 車検場
  3. 自動車製造業者
  4. 自動車修理・整備店
  5. オイル交換サービス
  6. 中古車ディーラー

当該企業による記述

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

連絡先

4.7

優良

TrustScore 5段階評価の4.5

465件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(465)

過去12か月のレビュー数: 4,420

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent and professional

The staff dealing with my car, were excellent. From start to finish everything was handled with complete professionalism from entering and leaving the premises.

2025年3月12日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi,

We are delighted to hear that you found our staff to be excellent and that you had a positive experience from start to finish.

We appreciate your feedback.
Customer Services

5つ星のうち5の評価

Fantastic Experience

I recently bought a a second hand car from Stratstone BMW in Doncaster, the car was in immaculate condition for the age of the vehicle, the handover and customer service I received was second to none
I look forward to buying my next car from Stratstone

2025年2月15日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi Miles,

Thank you for your kind words and for taking the time to share your experience.

We're thrilled to hear you were happy with the condition of the car and the service you received.

We appreciate your business and look forward to welcoming you back in the future.

Customer Services

5つ星のうち5の評価

Great service

Great service, Derwyn and Luke dealt with me with great patience, I'm very slow when buying a car this took nearly four hours , they were very good to get me to the deal I
happy with. They had car recleaned after delivery as it wasn't up to normal standard but I needed car , lent me a car whilst this was done. Best buying experience.

2025年2月19日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi Antony,

We appreciate your kind words and are thrilled to hear about your positive experience.

It's wonderful to know that Derwyn and Luke were patient and helpful throughout the process.

We're glad you were able to secure a deal you're happy with and that we were able to accommodate your needs with the car cleaning and loaner vehicle.

Customer Services

5つ星のうち5の評価

Better services and better value than…

Better services and better value than others.
We are lucky we have multiple different dealers within 30 miles but I keep buying from Doncaster as they are cheaper and offer better service.

2025年3月6日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi Ian,

Thank you for your kind words and for choosing BMW Doncaster.

We appreciate your business and are glad to hear that you've had positive experiences with our service and pricing.

Customer Services

5つ星のうち5の評価

This is the top class BMW dealership…

This is the top class BMW dealership in Doncaster.
Special thanks to Derwyn and all the team for a warm welcome and good service.
I really hope to see you all again in the future.

Darius

2025年1月25日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi Darius,

Thank you for your kind words and for taking the time to share your positive experience.

We are delighted to hear that you had a warm welcome and received good service from Derwyn.

We appreciate your business and look forward to seeing you again in the future.

Customer Services

5つ星のうち5の評価

Excellent service and friendly team

I always use Stratstone Doncaster since buying my previous car from them. The team there are always excellent and cannot do enough for you. Natalie dealt with me on my most recent visit and was excellent

I would highly recommend

Thank you

Richard

2025年2月20日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi Richard,

We're thrilled to hear you had such a positive experience with our team, especially Natalie.

We strive to provide exceptional service to all our customers and it's wonderful to know we're meeting your expectations.

Customer Services

5つ星のうち4の評価

Went for a recall

Went for a recall, stayed for the reception staff, it was a pleasure, Jem thanks for the coffee

2025年2月24日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi,

We're glad to hear you enjoyed your visit and appreciate your kind words about our reception staff.

Customer Services

5つ星のうち5の評価

A dealership that listens.

Had a great experience dealing with Stratstone BMW Doncaster, initially looked at a couple of used vehicles that we liked, gave feedback of what car we would really like, they listened and found us a brand new car to the exact specifications we asked for, can’t ask for more than that

2024年10月19日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi,

It's wonderful to know that our team listened to your needs and helped you find the perfect new car.

We appreciate your kind words and are committed to providing exceptional service to all our customers.

Customer Services

5つ星のうち5の評価

Excellent service

Excellent service, the reception team were very helpful and friendly special thanks to the service dept team who made everything from start to finish a organised professional experience.

2025年2月11日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi Kevin,

Thank you for your kind words!

We're thrilled to hear you had a positive experience.

We appreciate your feedback and will share it with the team.
Customer Services

5つ星のうち5の評価

Excellent service

Excellent service. The online booking made everything such a breeze!

2025年2月13日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi Scott,

We strive to make the process as seamless and convenient as possible for our customers.
Customer Services

5つ星のうち4の評価

Satisfied customer

A Stratstone BMW customer for the past 8 years - X1 then current X3. All servicing at Stratstone Doncaster - generally very happy with the service and support team. The condition reporting is good and the wear data provides useful guide to when things need doing. Good to see initiatives such as original parts discounts for older vehicles, All in all value for money for safe and reliable motoring.

2025年2月4日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi Peter,

Thank you for your kind words and for being a loyal customer for the past eight years.

We appreciate your positive feedback on our service and support team, as well as the condition reporting and wear data.

We're glad you find value in our initiatives, such as original parts discounts for older vehicles.

We strive to provide safe and reliable motoring experiences for all our customers.
Customer Services

5つ星のうち1の評価

Awful communication

Awful communication. I received a notice on the app saying my front tyres needed looking at so I booked in at 9.30. I explained that I would be waiting for the car.
5 hours later I saw my car being brought back into the car park. After another 30 minutes of waiting I enquired at the service desk for an update. They then told me the tyres were ok for another couple of months.
Why not book my car in at 2 o clock if instead of 9.30 if they were going to take 5 hours just to look at it?
My previous car was an Audi and they were brilliant in comparison

2025年2月17日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hello,

We understand your frustration with the communication and the time taken to assess your tyres.

We strive to provide clear and timely updates to our customers, and it seems we fell short in this instance.

We appreciate your feedback and will use it to improve our communication processes.
Customer Services

5つ星のうち5の評価

Exemplary says it all

My X3 is the first BMW I have ever bought. From buying the car to returning it now for a recall (now 6 months old with 2,200 on the clock) I have found the staff at Stratstone to be exemplary. Nothing has ever been an inconvenience or too much trouble. I have occasionally asked for assistance (so many bells and whistles on the M40I) but it is never a problem. Exemplary says it all.

2025年2月11日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi Michael,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards,
Customer Services

5つ星のうち5の評価

Great service

Great service, helpful staff

2025年2月12日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi Paul,

Thank you very much for leaving a review!

Have a nice day!
Customer Services

5つ星のうち5の評価

Very helpful sales representative…

Very helpful sales representative answered all my questions and help to pick most suitable car for me. Thank you so much

2025年1月28日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi,

Thank you for your kind words.

We're happy to hear you had a positive experience and that our sales representative was able to help you find the perfect car.

Customer Services

5つ星のうち5の評価

5 star establishment

Great dealership. It's was an absolute pleasure to deal with the team in Doncaster. Everyone was very professional and helpful from the staff to the managers. I genuinely felt like they were going above and beyond to help me with my new purchase. I'm also happy with the price I received for my part exchange. I think it was fair, and they don't try to rip you off like some other dealerships around. I would highly recommend doing business with Stratsrone BMW in Doncaster if you are looking for your next car.

2025年1月23日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi Damian,

Thank you for your kind words and for taking the time to leave this review. We are delighted to hear that you had such a positive experience with our team in Doncaster.

We are glad that you felt well looked after and that you were happy with the price you received for your part exchange. We strive to provide excellent customer service and we are proud to hear that you would recommend us to others.

Customer Services

5つ星のうち5の評価

Couldn't be happier

It was a really stress free experience. From the test drive to picking the spec and colour. I was well looked after from start to finish. The sales staff were extremely professional and helpful.

2025年1月22日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi Jon,

It's wonderful to know that you felt well looked after throughout the process.

We strive to provide a stress-free and enjoyable experience for all our customers.

Thank you for sharing your feedback.
Customer Services

5つ星のうち2の評価

Easy Purchase - poor follow up

I purchased a lovely car from BMW Stratstone Doncaster. The purchase process was great however...
I PXd a car with them had to chase (multiple times) for
1) The return of my deposit
2) Confirmation they paid the finance off on the PX
3) The new V5C - DVLA confirmed they had NOT been notified so I had to do a form (4 weeks after purchase).
1 star removed for each issue

2025年1月4日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi,

We appreciate you taking the time to share your experience.

We understand your frustration with the delays in receiving your deposit, finance confirmation, and V5C.

We strive to provide a smooth and efficient experience for all our customers, and it's disappointing to hear that this wasn't the case for you.

We will take your feedback seriously and use it to improve our processes.

Customer Services

5つ星のうち5の評価

Absolutely seamless!

Overall a great service experience, 1st time at this dealership - car was spotless on pick up which was a nice touch loving the all round lower motoring costs the new 1 series offers!! - After ditching JLR for a more affordable option, all without buyer’s remorse !

2025年1月27日
自発的なレビュー
Stratstone - BMW Doncaster ロゴ

Stratstone - BMW Doncaster からの回答

Hi Bev,

We appreciate your kind words and are thrilled to hear you had a positive experience with BMW Doncaster.

We strive to provide excellent service and are happy you were satisfied with your new car.
Customer Services

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