great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for highly recommend this dealership, there are 5 closer dealerships to me but i use this one du... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... もっと見る
企業が回答しました
I have worked with Simon Clark @ Nottingham service department now for a few years and think he's great at what he does, works with me, with my schedule and also helps keep my car ahead of programme.... もっと見る
企業が回答しました
I took our Defender in for it's first scheduled service. The work was done whilst I waited and the staff were all excellent, offering me drinks several times. The service was completed sooner than I e... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, 英国
- 0115 957 8000
3.9
ほぼ満足
399件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Efficient and friendly service
Efficient and friendly service. Collect car for a full service from home address.
2025年6月5日
Stratstone - Land Rover Nottingham からの回答
Hi Karen,
We appreciate you taking the time to share your positive experience with us.
Stratstone Customer Services
excellent customer service.
2025年5月27日
Stratstone - Land Rover Nottingham からの回答
Hi Paul,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Being listened to
Being listened to by Sam and acted upon, as requested, in a timely and efficient response. Professionally unbeatable.
2025年5月29日
Stratstone - Land Rover Nottingham からの回答
Hi Trevor,
We're happy to hear that your requests were listened to and handled with efficiency.
It's great to know you found Sam's service professionally unbeatable; thank you for sharing!
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Christopher,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Customer Services
Excellent service highly recommended.
Squeezed me to suit my availability. Job completed within 40 minutes of arrival. Excellent service highly recommended.
2025年5月16日
Stratstone - Land Rover Nottingham からの回答
Hi Richard,
We are thrilled to hear that you were happy with the service you received and that we were able to accommodate your schedule.
We appreciate your recommendation and will continue to strive for excellence in all that we do.
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Pauline,
We are happy to hear that you were satisfied with our service.
Stratstone Customer Services
Very pleasant and helpful receptionist
Very pleasant and helpful receptionist, superb service advisor Simon, a credit to his company, kind regards S Brown
2025年5月2日
Stratstone - Land Rover Nottingham からの回答
Hi Deborah,
Thank you for your kind words.
We appreciate your feedback and are glad you found Simon to be helpful.
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Dan,
We're pleased to hear you were kept informed throughout the repair process.
Stratstone Customer Services
Great service and communication
2025年4月25日
Stratstone - Land Rover Nottingham からの回答
Hi Jeremy,
We're glad you had a positive experience with our service and communication.
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Mike,
Thank you for your kind words.
We're happy to hear you had a positive experience.
Stratstone Customer Services
Straight forward
Process was straight forward and efficient. Drop off quick and so was collection without having to wait around. Staff friendly and talkative.
2025年4月22日
Stratstone - Land Rover Nottingham からの回答
Hi Michael,
Thank you for your kind words!
We're glad to hear you had a positive experience with our team.
We appreciate your feedback on our efficient process and friendly staff.
Stratstone Customer Services
Excellent service from Nora and Simon…
Excellent service from Nora and Simon made the expensive Service and MOT feel better
2025年4月7日
Stratstone - Land Rover Nottingham からの回答
Hi John,
It's wonderful to know that Nora and Simon provided excellent service.
We appreciate your kind words and will share your feedback with them.
Stratstone Customer Services
Land Rover Nottingham
I thought that by going to a official Land Rover dealer i would get the best customer experience
Sadly they came up short.
Given you could be a buyer of a £180k plus vehicle you would expect better
I bought a used car , it wasn't as clean as could be and " handover " took 5 minutes maximum
Car was delivered with a fault and despite it being fixed i am still waiting the documentation for its service history
Strangely i havent had the usual post delivery customer survey !
I would advise that you make certain the car you might buy is prepared properly and all documentation given before leaving their dealership as you will be spending a lot of time chasing them otherwise
2025年3月30日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi David,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Stratstone Customer Services
car repair speedy response and good communication…
speedy response and good communication and customer care!!
2025年1月3日
Stratstone - Land Rover Nottingham からの回答
Hi,
Thank you for your kind words!
We appreciate your feedback and are glad you found our communication and customer care helpful.
Stratstone Customer Services
Poor customer satisfaction
Initial customer service very good upon picking my vehicle up after a bonnet catch cable replacement I noticed the grill was loose and a retaining screw missing the service agent tried to say the screw was missing in the first place but I know it wasn’t he then said he was not going to get into an argument about it but would order one and post it on
2025年4月2日
Stratstone - Land Rover Nottingham からの回答
Hi John,
We appreciate you taking the time to share your experience.
We understand your frustration with the loose grill and missing screw.
We strive to provide excellent service and are disappointed that this wasn't your experience.
We'll use your feedback to improve our processes and ensure all repairs are completed to the highest standard.
Stratstone Customer Services
Tottle Road Stratstone service
Booked in on time all work done to good standard, staff know my car well and how to sort it.
2025年3月2日
Stratstone - Land Rover Nottingham からの回答
Hi Carl,
Thank you for your kind words.
We're pleased to hear you were happy with the service and that our staff are familiar with your car.
Stratstone Customer Services
Stratstone,
Stratstone,
The worst garage ever for diagnostic. I will advise not to take your car there. No attention to details and clearly the service Manager Tony is not responsible enough to take responsibility for his team.
Worst service ever.
2025年2月10日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Jo,
We understand your frustration with the recent diagnostic experience at our garage.
We appreciate you bringing this to our attention and will use your feedback to improve our service.
We strive to provide our customers with the best possible experience, and we are sorry that this was not the case for you.
Customer Services
Perfect
Perfect, friendly dealership who delivered on their promises when buying both a new and used car from them. Evie in sales is both friendly, knowledgeable and helpful. Great to do business with.
2025年2月21日
自発的なレビュー
Stratstone - Land Rover Nottingham からの回答
Hi Tony,
We're thrilled to hear about your positive experience with Land Rover Nottingham.
We appreciate your kind words about Evie and our commitment to customer satisfaction.
Stratstone Customer Services
Stratstone - Land Rover Nottingham からの回答
Hi Robert,
Thank you for your kind words.
We are pleased to hear that you had a positive experience with our service advisors.
Stratstone Customer Services
Laura Coulby
2024年12月12日
Stratstone - Land Rover Nottingham からの回答
Hi Mr Kaiser,
Laura will appreciate this positive review.
Thank you, and happy motoring!
Stratstone Customer Services
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