Stratstone - Land Rover Nottingham レビュー 

399
•
TrustScore 5段階評価の4

3.9

Enterprise Way, Nottingham, NG2 1EN Nottingham, England, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for highly recommend this dealership, there are 5 closer dealerships to me but i use this one du... もっと見る

企業が回答しました

5つ星のうち5の評価

Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... もっと見る

企業が回答しました

5つ星のうち5の評価

I have worked with Simon Clark @ Nottingham service department now for a few years and think he's great at what he does, works with me, with my schedule and also helps keep my car ahead of programme.... もっと見る

企業が回答しました

5つ星のうち5の評価

I took our Defender in for it's first scheduled service. The work was done whilst I waited and the staff were all excellent, offering me drinks several times. The service was completed sooner than I e... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. ・
  3. オイル交換サービス
  4. 自動車修理・整備店
  5. 自動車製造業者
  6. 車検場
  7. 中古車ディーラー

当該企業による記述

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

連絡先

  • Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, 英国

  • 0115 957 8000

3.9

ほぼ満足

TrustScore 5段階評価の4

399件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.9

すべてのレビュー

(399)

過去12か月のレビュー数: 4,543件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

A very professional company

A very professional company and good experience, the service department were brilliant rectifying a small fault they developed a day after collection - can't fault Stratstone for sorting it out as fast as possible

2026年9月30日
5つ星のうち5の評価

Range Rover recall

They booked me in quick
The work they did was excellent and everything was printed out for all the work they had carried out..
They contacted me to see if I was happy with everything.. so yes brilliant service

2026年9月28日
5つ星のうち1の評価

Still waiting for the work to be done

Well the repair work that was agreed was not carried and I am still waiting for a new date for the work to be undertaken.

2026年8月18日
Stratstone - Land Rover Nottingham ロゴ

Stratstone - Land Rover Nottingham からの回答

Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services

5つ星のうち5の評価

great staff and service

great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for
highly recommend this dealership, there are 5 closer dealerships to me but i use this one due to above comments

2026年8月28日
Stratstone - Land Rover Nottingham ロゴ

Stratstone - Land Rover Nottingham からの回答

Hello, Bernard
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Nottingham Customer Services

5つ星のうち5の評価

Looking after its customers and paying…

Looking after its customers and paying attention to details and customer preferences, as far as possible.

2026年8月16日
Stratstone - Land Rover Nottingham ロゴ

Stratstone - Land Rover Nottingham からの回答

Hello Simon,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

5つ星のうち2の評価

Follow a simple instruction

Follow a simple instruction

2026年8月26日
Stratstone - Land Rover Nottingham ロゴ

Stratstone - Land Rover Nottingham からの回答

Hi Alan,

Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services

5つ星のうち1の評価

Ordered with black roof — delivered without. Wrinkled seats from day one. Zero support. WORST EXPERIENCE.

I purchased a brand new Range Rover Evoque Plug-In Hybrid from Stratstone Nottingham JLR. This is my 7th brand new car, so I know exactly what to expect from a premium brand — and this experience has been nothing short of a nightmare from the very first day.

First major issue: I specifically ordered the car with a black contrast roof — they delivered it WITHOUT the black roof. I paid for it, I ordered it, and it was missing — and still nothing has been properly resolved.

Second major issue: The seat covers arrived with heavy wrinkles and creases from day one. With under 2,000 miles on the clock, the seats already look like they belong in a 10-year-old vehicle — completely unacceptable for a premium Range Rover.

The most frustrating part? Land Rover UK headquarters AGREED to replace the seats under warranty — but Stratstone Nottingham REFUSES to do the work. They simply won't cooperate, won't book it in, won't take ownership, and won't help. I'm stuck between a manufacturer that wants to fix it and a dealership that just doesn't care.

All I get is endless appointments, delays, excuses, and silence. Nobody takes responsibility, nobody calls back, and nobody at Stratstone Nottingham is listening.

My honest advice: NEVER buy from Stratstone Nottingham JLR. If you want a Land Rover — go to ANY other dealership. Other Stratstone locations are good — but Nottingham is absolutely terrible. Premium price, zero quality control, and the worst aftersales service I have ever experienced. Avoid.

2026年9月6日
自発的なレビュー
Stratstone - Land Rover Nottingham ロゴ

Stratstone - Land Rover Nottingham からの回答

Hi Rohit,
 
Thank you for taking the time to share your feedback.
 
We are sorry to hear that you have not been contacted regarding your ongoing complaint.
 
Please email our Customer Services team via stratstonecustomercare@stratstone.com and we will ensure that contact is made with you.
 
We apologise for any frustration caused to you in the meantime.
 
Thank you
Stratstone Land Rover Nottingham – Customer Services

5つ星のうち5の評価

Stratstone Land Rover Nottingham

Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉

2026年8月12日
Stratstone - Land Rover Nottingham ロゴ

Stratstone - Land Rover Nottingham からの回答

Hello David,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Nottingham Customer Services

5つ星のうち5の評価

Great service in a timely manner

Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.

2026年7月20日
Stratstone - Land Rover Nottingham ロゴ

Stratstone - Land Rover Nottingham からの回答

Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services

5つ星のうち1の評価

Unacceptable service

They seldom answer the phone and don't return messages, relayed to them via the sales team. I had my car serviced, but the technician had failed to log it in the system. I had to return the car to the service centre for the technician to log it as having ben serviced. Not a word of apology for the inconvenience it caused, nor offer of a seat or drink whilst I waited.

2026年7月30日
Stratstone - Land Rover Nottingham ロゴ

Stratstone - Land Rover Nottingham からの回答

Hi,
 
Thank you for your feedback.
 
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
 
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com.
 
Thank you
Stratstone Land Rover Nottingham – Customer Services

5つ星のうち5の評価

Customer care

2026年8月2日
Stratstone - Land Rover Nottingham ロゴ

Stratstone - Land Rover Nottingham からの回答

Hello Albert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

5つ星のうち3の評価

You did not complete all the tasks that…

You did not complete all the tasks that I asked you to do and you did not inform me about this when I collected the vehicle, which still has issues which need to be attended to.

2026年6月19日
Stratstone - Land Rover Nottingham ロゴ

Stratstone - Land Rover Nottingham からの回答

Hello,

Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.

We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.

This will enable us to address any areas of concern and ensure a better experience for you and others.

Thank you once again for taking the time to review us.
Stratstone Brand Customer Services

5つ星のうち5の評価

Always a good experience

Always a good experience, friendly staff and very helpful. I travel out of my way to go to stratstones Nottingham, wouldn't go anywhere else.

2026年7月1日
Stratstone - Land Rover Nottingham ロゴ

Stratstone - Land Rover Nottingham からの回答

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

5つ星のうち5の評価

Customer focused and efficient

Customer focused staff and efficient service.

2026年6月24日
Stratstone - Land Rover Nottingham ロゴ

Stratstone - Land Rover Nottingham からの回答

Hello Peter,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

5つ星のうち5の評価

The team at Stratstone make the…

The team at Stratstone make the difference! Excellent!

2026年3月6日
Stratstone - Land Rover Nottingham ロゴ

Stratstone - Land Rover Nottingham からの回答

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報