Levein and Sarah put the customer first and sticking with Stratsone JLR has been a no brainer for me. They've also taken on some staff from the recently closed Rockar garage which means I'm dealing wi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Terrible, you get better service buying a can of coke than from Stratstone London. There are no admin staff to pick up the phone so booking in your car takes around 2 weeks if you call 20 times a day.... もっと見る
企業が回答しました
On a trip over from Germany, where I live, my Velar suddenly decided to show a red engine problem light 🤯. Managed to crawl the car to Statstones Tottenham workshop where Keeley and her team did thei... もっと見る
企業が回答しました
Manufacturer recall for airbag. Booking with Land Rover Tottenham was simple, communication excellent and car promptly picked up and returned on the same day with complimentary wash. Very pleased and... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Leeside Road, Leeside Road, N17 0QJ, London, England, 英国
- 020 8808 6191
4.4
優良
185件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The customer service personnel are very welcoming and accommodating.
The customer service team were able to receive my car on a flatbed in my absence and were accommodating of my needs.
As an area for development, the turn around time for parts delivery should aim to be within 24 hours.
2025年4月17日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Gregory,
We appreciate your feedback and are glad to hear that our customer service team was able to accommodate your needs.
We understand the importance of timely parts delivery and are always working to improve our processes.
We will take your feedback into consideration as we strive to provide the best possible service to our customers.
Stratstone Customer Services
Benchmark of excellence
What can I say absolute pleasure and benchmark excellence for service. Shante-Lee was professional and helpful from the beginning to end and even arranged for the car to be dropped off saving me time commuting back to the landrover centre. The whole team at Tottenham are courteous, professional and a delight to engage with. I’d go as far as saying this experience has made me confident in the aftercare I will receive after buying my landrover from new. Well done.
2025年4月17日
自発的なレビュー
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi,
We are delighted to hear that you were so impressed with the service you received, particularly from Shante-Lee.
We strive to provide excellent customer service and we are glad that you found the team at Tottenham to be courteous, professional, and a delight to engage with.
We hope you continue to be happy with your Land Rover and look forward to welcoming you back in the future.
Stratstone Customer Services
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Sharon,
Thank you very much for leaving a 5* review.
Have a great day!
Stratstone Customer Services
Very helpful and friendly team!
2025年4月10日
自発的なレビュー
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Will.
We appreciate your kind words!
We strive to provide excellent customer service.
Stratstone Customer Services
Excellent communication between staff…
Excellent communication between staff and customer very helpful throughout. I highly recommend.
2025年4月7日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi,
We strive to provide excellent communication and helpful service to all our customers.
Stratstone Customer Services
Simply great after sales service
Simply great after sales service, and why i deal with Stratstone.
2025年3月27日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Michael,
We're delighted to hear you had a positive experience with our after-sales service.
Stratstone Customer Services
This place used to be good service
This place used to be good service , now it’s awful. You can never speak to the service department only the receptionist. I have had to cancel the service of my boss’s vehicle because I requested a pro forma invoice 4 times! And I never received it. It’s a £1,600 service. I explained that I need proof of this so it can be authorised. If I was calling for a new car enquiry, would be a different story. There’s no apology either, all I got was “i understand” laughable.
Just don’t bother! Go to tunbridge or the other strattstone dealership in north London. This place is so disappointing. Waste of time
2025年3月14日
自発的なレビュー
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Annemarie,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Stratstone Customer Services
I took my car for servicing and…
I took my car for servicing and received excellent customer service from Shantalee. She was engaging, smiling, warm and very helpful. Shantalee also sorted out my faulty key due to a mix up with an old key on 15th Oct which could have cost £2K to replace. Shantalee is simply awesome and I will definitely come back again because of her great customer care skills. Thanks Shantalee. You’re a star ⭐️⭐️⭐️⭐️⭐️
2025年3月13日
自発的なレビュー
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi,
We are delighted to hear that you received excellent customer service from Shantalee.
We strive to provide a warm and welcoming environment for all our customers and are thrilled that she was able to exceed your expectations.
We are proud to hear that you would recommend her to others.
Stratstone Customer Services
So so bad
So so bad. Went to drop my car for service. The somewhat scruffy receptionist looks up, takes details then guides me to the 4 service advisors. I go towards them and no one looks up to greet or acknowledge. One female blurts out ‘registration number?’
So I walk towards her to sign the papers but a ‘hello’ would not have killed her. She warmed up later but the whole mood had been ruined by now. I’ve been to many top end garages for my car purchases and service needs but this place is the worst!
Whoever is in charge needs firing for not training and ensuring the staff are trained to reflect the high end brand they represent!
Lastly, if you try calling them, then forget about it. Be quicker to get a reply by post !!
2025年1月21日
自発的なレビュー
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Bob,
We understand your disappointment with the service you received.
We strive to provide a welcoming and professional experience for all our customers, and we are sorry that this was not the case on your visit.
We take your feedback seriously and will share it with the relevant team to ensure that our staff are providing the level of service expected.
Stratstone Customer Services
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Terence,
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Stratstone Customer Services
Many thanks Peter from Mayfair for your…
Many thanks Peter from Mayfair for your advice
2024年11月26日
自発的なレビュー
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Richard,
We're so glad to hear you found Peter's advice helpful.
Take care,
Stratstone Customer Services
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Mark,
Thank you for your kind words.
We're glad you found our service easy and quick.
Stratstone Customer Services
Polite and professional
Polite and professional, helpful when you can get to speak to someone, but the preferred method of communication is by automated SMS messages which are often not clear. Staff can be difficult to get hold of by phone.
2024年11月22日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Andrew,
We appreciate your feedback and understand your experience with our communication methods.
We strive to provide clear and efficient communication, and we'll take your comments into consideration as we continue to improve our customer service.
Stratstone Customer Services
Everything made easy from drop off
Everything made easy from drop off, to report, payment and collection. Even offered to come and collect me if needed! Friendly and so efficient. Car cleaned for me as well. Amazing service!
2024年11月20日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Frankie,
Thank you for your kind words.
We're thrilled to hear you had such a positive experience and appreciate your feedback on our service.
Stratstone Customer Services
Highly recommend this service centre!
I needed my car sorted and these guys were amazing from start to finish! Special shout out to Shante-lee who went above and beyond to get me booked in with a courtesy car too! Highly recommend this service centre, they have great friendly staff there too who made me feel welcome!
2024年11月15日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Baz,
Thank you for your kind words about our service and the team.
We are delighted to hear you had such a positive experience.
We are proud of our team and will share your feedback with Shante-Lee.
Stratstone Customer Services
Excellent service from start to finish
The people I dealt with at Stratstone Tottenham were great. I really appreciated their comments and advice. In fact, I wish I had more time to sit there and chat which wouldn’t have been very productive for the team. Thank you and keep up the strong team culture.
2024年11月12日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi,
We're so glad to hear you had a positive experience with our team.
We strive to provide excellent customer service and appreciate your kind words about our team's helpfulness and advice.
We're happy to hear you enjoyed your time with us.
Stratstone Customer Services
Very friendly and professional staff.
2024年11月14日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Muzaffer,
Thank you for your kind words.
We appreciate you taking the time to share your positive experience.
Stratstone Customer Services
Excellent experience
Excellent experience with the Stratstone staff, I cannot recommend their Tottenham Service branch enough. Every single person there deserves praise.
2024年10月20日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Bogdan,
We're so pleased to hear about your positive experience with our Tottenham Service branch.
It's wonderful to know our team made such a great impression on you.
We'll be sure to share your kind words with the team.
Stratstone Customer Services
helpful staff
helpful staff
welcoming at repair centre
useful and accurate updates
all completed on time
Thank you
2024年11月4日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Sally,
We appreciate your kind words.
We're glad to hear you had a positive experience at our repair center.
Stratstone Customer Services
The service they provided for me is…
The service they provided for me is unbelievable and excellent overall in every way
2024年10月21日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Truong,
Thank you for your kind words.
We are delighted to hear that you had such a positive experience with our service.
Stratstone Customer Services
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