Levein and Sarah put the customer first and sticking with Stratsone JLR has been a no brainer for me. They've also taken on some staff from the recently closed Rockar garage which means I'm dealing wi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Terrible, you get better service buying a can of coke than from Stratstone London. There are no admin staff to pick up the phone so booking in your car takes around 2 weeks if you call 20 times a day.... もっと見る
企業が回答しました
On a trip over from Germany, where I live, my Velar suddenly decided to show a red engine problem light 🤯. Managed to crawl the car to Statstones Tottenham workshop where Keeley and her team did thei... もっと見る
企業が回答しました
Manufacturer recall for airbag. Booking with Land Rover Tottenham was simple, communication excellent and car promptly picked up and returned on the same day with complimentary wash. Very pleased and... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Leeside Road, Leeside Road, N17 0QJ, London, England, 英国
- 020 8808 6191
4.4
優良
185件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Ade,
Thank you very much for leaving a 5* review.
Have a great day!
Stratstone Customer Services
Service + MOT
Booking in my vehicle for a service and MOT was easy using the online service. Customer service was friendly and informative/ professional.
2022年7月9日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello Mr Yearwood,
Thank you very much for your 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Stratstone Customer Services
From reception to collection the…
From reception to collection the service delivery was exceptional.
Special mention to the guy looking after the car wash who was a perfectionist.
2022年7月5日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Mr Mitchell,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Stratstone Customer Services
Excellent team .10/10
Excellent team .10/10
Thank you to Oz who was Really helpful, kind and went out of his way to help get my car fixed so I could get to Nottingham to collect my son from Uni .
All the team are cheerful, polite and helpful.
Will definitely be coming back
Thank you
2022年6月11日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Alex,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
My car broke down and was taken to…
My car broke down and was taken to Tottenham service centre. I was disappointed that it took two attempts to deliver the car and I didn’t receive a courtesy call to say they had the car. I then received a text two days later telling me the part that was needed was on order. I phoned the service centre to voice my concerns why I had not received a courtesy call. Mo the gentleman who took my call, turned the situation into a positive by chasing up a courtesy car and keeping me updated throughout. Thank you. The car was repaired within a reasonable time my only slight criticism is that the car needed a new tyre and the dealership is not competitive in price.
2022年6月6日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Jackie,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Ralph,
It is wonderful to receive such a positive review!
All the best!
Stratstone Customer Services
Very satify
Very satify. Sarah is the best person to deal with, always welcoming and helpful.
Thank you Sarah.
2022年5月23日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Aslam,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Stratstone Customer Services
I want to thank Mr Ozten Huseyin and…
I want to thank Mr Ozten Huseyin and his team for the good job they done I want to say thanks specially Mr Ozten
2022年5月19日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Hashim,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Stratstone Customer Services
Excellent customer service.
2022年5月18日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Andy,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Stratstone Customer Services
Great customer service
2022年5月17日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi,
Thanks for the fabulous review!
Kindest regards,
Stratstone Customer Services
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Keith,
Thanks for the fabulous review!
Kindest regards,
Stratstone Customer Services
Excellent
Excellent. The staffs were very polite. Good communication and good job. Highly recommended office.
2022年5月10日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Stratstone Customer Services
Friendly and informative service staff…
Friendly and informative service staff are very helpful
2022年4月15日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi,
We always appreciate positive reviews!
Thank you, and happy motoring!
Stratstone Customer Services
World Class Service A*
The team at Stratstone Tottenham are a pleasure to deal with. Even with car having issues and parts on back order, being made aware and kept in the loop makes the difference and then accommodating where they can - makes the world of difference
Have had chance to use many different service centres, but this genuinely is up there.
Would highly recommend !
Credit to Land Rover
2022年4月14日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Mr Anwar,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the JLR branch in Tottenham.
Have a nice day!
Stratstone Customer Services
Picked car up Serviced it and returned…
Picked car up Serviced it and returned it beautifully clean within 6 hours.
Thank you
2022年4月5日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Melvyn,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Stratstone Customer Services
Very pleasant and courteous staff
Very pleasant and courteous staff. Served by two ladies…one that booked me in and was patient enough to amend my booking for the next day when I couldn’t wait and the other who saw to all our servicing needs. Would recommend the store.
2022年4月1日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Richard,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Stratstone Customer Services
Stafff we’re very informative and…
Stafff we’re very informative and helpful!
The staff were very professional.
2022年3月26日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Hatty,
Thank you for the positive review!
I will be sure to share it with the team here at the JLR Tottenham Service Centre.
Take care!
Stratstone Customer Services
brilliant
how amazing service was provided especially from a member staff named ferdi i will definitely be using this premises again very helpfull and friendly service provided by mr ferdi i was amazed
2022年3月16日
自発的なレビュー
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Stratstone Customer Services
Booked my vehicle in for a service
Booked my vehicle in for a service. The process was very easy and efficient. Took my vehicle in on the allocated date and the job was done within the specified time and within the price quoted. I was contacted when the job was complete and was made to feel welcome and important when I went to collect it. Very happy with the overall experience.
2022年3月16日
Stratstone - Land Rover Tottenham Service Centre からの回答
Hello,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Stratstone Customer Services
Stratstone - Land Rover Tottenham Service Centre からの回答
Hi Jerome,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
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