Very good at selling you a car. Service from that moment onward was non existent. Original salesman didn't respond to follow up emails once he had his sale. Then contacted Mahmood who promised to l... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Very good at selling you a car. Service from that moment onward was non existent. Original salesman didn't respond to follow up emails once he had his sale. Then contacted Mahmood who promised to l... もっと見る
企業が回答しました
I have dealt with Chris and Peter at Stratstone Mayfair previously so went back looking for another vehicle. Although JLR have suffered the past few weeks with the Cyber attack Chris did everything to... もっと見る
企業が回答しました
We took delivery of our new Range Rover at Stratstone. Mahmood took us through all the paperwork and explained everything clearly. He was very attentive and professional. Anthony then spent ove... もっと見る
企業が回答しました
We bought our pre owned Range Rover Sport from Stratstone Mayfair without seeing it with the help of Kyle, Retail Sales Specialist and Paul Harris, Head of Sales . We were reassured that we would be... もっと見る
企業が回答しました
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
当該企業による記述
14 Berkeley Street, W1J 8DX, London, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Me and my wife recently purchased a new car from Land Rover Mayfair. Peter delivered our car and was absolutely excellent. Very polite and knowledgeable.

Stratstone - Mayfair Land Rover からの回答
Thank you to Peter for his great customer service - he went above & beyond on numerous ocassions.

Stratstone - Mayfair Land Rover からの回答
Anthony delivered our car back to us today. He is friendly, efficient and punctual. A good ambassador for the company. Thank you
Cheryl Blair

Stratstone - Mayfair Land Rover からの回答
Just too delivery of our LR Discovery Sport SE. Our handover consultant Anthony did a great job of explaining the new functionality of all the tech included.

Stratstone - Mayfair Land Rover からの回答
Gary picked up my car and Aziz dropped off after a recall service. Both were on time, informative and attentive and I would recommend Stratstone due to the good service provided by their staff.

Stratstone - Mayfair Land Rover からの回答
I had to call Peter as I was having issues with my in control app. He had kindly given me his number at the time of handover, called him, he remembered me right away and sorted my issue with a couple of call backs. Genuinely impressed, Peter called back at the time requested, was polite and professional. A credit to Stratstone - thanks Peter.

Stratstone - Mayfair Land Rover からの回答
Not a pleasent experience - i have had really enough now so leaving a review after 29 days of purchase which is a lot of time i have waited for Paul, Clive, Daniel and the receptionist to either just reply to my email once or give me a call - i have sent five emails on and on to each one of these guys who are the main guys there and calls have been uncountable and i have never been able to speak to them at all - all i get is an answer from the receptionist saying someone will call in few minutes . If any one purchases a car from this mayfair stratstone jlr no chance of expecting a response at all after purchase and this is not because they may be busy this is because they do not care at all you know some companies have employees who are just not bothered at all after they hit a target or sale. This was a factual review for there services now coming to the range rover evoque 2024 i bought from them and it was delivered to my home by nice guy from them next day in evening it was dark so the next day i noticed rear number plate light is not working and the coolent low warning was showing on the dash both are minor issues which they should have checked in there so called 150 points check which they said they do before delivery which 100% was not done otherwise these two issues would not have been there. Only these two issues for which i have been contacting them for 29 days and i have no responses and no calls from them i have a whole call record on this and email history. It is one of those companies who will do anything to sell there items and then after that moment of sale done its like who the hell are you. Without any exaggeration this is what you guys are doing Paul, Clive and Daniel you cannot have any justification to this what so ever.now i have called land rover support for the above two issues directly about miss selling and they have got me an appointment for 21st jan at land tover guisely but they have asked me if stratstone land rover jlr will cover the expenses which they have quoted me to be as of £210 in writing for these issues if these two issues are not covered under warranty i have this in writing from them. I expect to recieve a call from you mayfair jlr stratstone tomorrow after 1pm to consolidate this matter and if i dont i will have an update to this review again. Such a simple thing was it and what a mess have you guys made it.

Stratstone - Mayfair Land Rover からの回答

Stratstone - Mayfair Land Rover からの回答
My vehicle was delivered by Anthony this morning. I can’t praise him enough, he was very polite and very knowledgeable about the vehicle during the handover process.
He ran through all the controls and made it easy to understand.
He is a credit to your company.

Stratstone - Mayfair Land Rover からの回答
Great service from Peter. He was very polite and helpful. Explained everything to me clearly, I would highly recommend.

Stratstone - Mayfair Land Rover からの回答
Anthony delivered my car, the handover was excellent he showed all the features of the car, he had great knowledge of the vehicle.

Stratstone - Mayfair Land Rover からの回答
This review is for Peter. He worked tirelessly to get the repairs completed on my car. He took it upon himself to drive to another supplier to source the correct parts as the original sent parts were incorrect. I have been waiting for two months for the second key for my car it was supposed to be sent down to me in Bournemouth when Peter collected my car on the 9 October. Unfortunately Kyle failed to hand it over to Peter before he went on annual leave so it has remained in a draw in his desk in his office until……. Peter assures me it was sent to me recorded delivery yesterday 29 October by Natalie. I am still without the owners hand book and trying to source one on ebay but no luck so far. Thank you Peter I wonder how they would manage without you at the Mayfair dealership. My best wishes Lindi.

Stratstone - Mayfair Land Rover からの回答
I would like to send a big Thank you to Peter. He was absolutely fantastic from start to finish. Peter was exceptional, so friendly and helpful. Thank you for everything Peter. You are amazing

Stratstone - Mayfair Land Rover からの回答
Peter S was absolutely wonderful! He showed me all of the functionality with my new Discovery! Thank you!

Stratstone - Mayfair Land Rover からの回答
Great service from start to finish. Peter our delivery driver was exceptional and really took the time to talk us through the whole set up of the car. Very knowledgeable and a lively guy.

Stratstone - Mayfair Land Rover からの回答
Chris gave an excellent service as ever on the sales side I think I’m on my 7th car from Stratstone Mayfair and always a pleasure to deal with Chris on every detail.
Peter’s delivery service was absolutely first class and his knowledge of every details for the handover was impeccable!
Thanks Guys.

Stratstone - Mayfair Land Rover からの回答
Stratstone Mayfair have been brilliant.- We recently had an issue with our Evoque. The service and support we've had from Paul, Kyle and Anthony in helping to sort the issue has been excellent. Highly recommend for their customer service, communication, proactiveness and friendliness. Many thanks.

Stratstone - Mayfair Land Rover からの回答
Fantastic support through delivery. Clear explanation of car and functions. Extremely happy. Thanks!!

Stratstone - Mayfair Land Rover からの回答
Fantastic service from Chris and Peter, faultless

Stratstone - Mayfair Land Rover からの回答
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。