Stratstone - Mayfair Land Rover レビュー 

82
TrustScore 5段階評価の4.5

4.3

14 Berkeley Street, W1J 8DX London, GB


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レビュアーのコメントを見てみましょう

5つ星のうち2の評価

Very good at selling you a car. Service from that moment onward was non existent. Original salesman didn't respond to follow up emails once he had his sale. Then contacted Mahmood who promised to l... もっと見る

企業が回答しました

5つ星のうち5の評価

I have dealt with Chris and Peter at Stratstone Mayfair previously so went back looking for another vehicle. Although JLR have suffered the past few weeks with the Cyber attack Chris did everything to... もっと見る

企業が回答しました

5つ星のうち5の評価

We took delivery of our new Range Rover at Stratstone. Mahmood took us through all the paperwork and explained everything clearly. He was very attentive and professional. Anthony then spent ove... もっと見る

企業が回答しました

5つ星のうち5の評価

We bought our pre owned Range Rover Sport from Stratstone Mayfair without seeing it with the help of Kyle, Retail Sales Specialist and Paul Harris, Head of Sales . We were reassured that we would be... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 車検場
  3. 自動車製造業者
  4. 自動車修理・整備店
  5. オイル交換サービス
  6. 中古車ディーラー

当該企業による記述

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

連絡先

4.3

優良

TrustScore 5段階評価の4.5

82件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(82)

過去12か月のレビュー数: 4,382

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Me and my wife recently purchased a new…

Me and my wife recently purchased a new car from Land Rover Mayfair. Peter delivered our car and was absolutely excellent. Very polite and knowledgeable.

2025年5月13日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi,

We're happy to hear that your new car purchase from Peter went so well.

We appreciate your positive feedback regarding the delivery experience.
Stratstone Customer Services

5つ星のうち5の評価

Great customer service

Thank you to Peter for his great customer service - he went above & beyond on numerous ocassions.

2025年4月16日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi Bobbie,

Thank you for your kind words about Peter.

We are happy to hear you had a positive experience.
Stratstone Customer Services

5つ星のうち5の評価

Anthony delivered our car back to us…

Anthony delivered our car back to us today. He is friendly, efficient and punctual. A good ambassador for the company. Thank you
Cheryl Blair

2025年4月15日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi Cheryl,

We strive to ensure our customers receive excellent service, and we're glad that Anthony met your expectations.

Stratstone Customer Services

5つ星のうち5の評価

LR Discovery Sport Handover

Just too delivery of our LR Discovery Sport SE. Our handover consultant Anthony did a great job of explaining the new functionality of all the tech included.

2025年4月4日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi Peter,

We're so glad to hear you had a positive experience with Anthony during the handover of your new LR Discovery Sport SE.

We appreciate you taking the time to share your feedback.
Stratstone Customer Services

5つ星のうち5の評価

Good service

Gary picked up my car and Aziz dropped off after a recall service. Both were on time, informative and attentive and I would recommend Stratstone due to the good service provided by their staff.

2025年3月26日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi Mrs Sohi,

We're thrilled to hear that you had a positive experience with our service.

We appreciate you recognising the excellent work of Gary and Aziz.

We'll be sure to pass on your feedback to them.
Stratstone Customer Services

5つ星のうち5の評価

Fast resolution

I had to call Peter as I was having issues with my in control app. He had kindly given me his number at the time of handover, called him, he remembered me right away and sorted my issue with a couple of call backs. Genuinely impressed, Peter called back at the time requested, was polite and professional. A credit to Stratstone - thanks Peter.

2025年2月5日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi Zahid,

We are delighted to hear about your positive experience with Peter.

It's wonderful to know that he was able to assist you with your in control app issue so quickly and efficiently.

His dedication to providing excellent customer service is truly appreciated.
Stratstone Customer Services

5つ星のうち5の評価

Not a pleasent experience

Not a pleasent experience - i have had really enough now so leaving a review after 29 days of purchase which is a lot of time i have waited for Paul, Clive, Daniel and the receptionist to either just reply to my email once or give me a call - i have sent five emails on and on to each one of these guys who are the main guys there and calls have been uncountable and i have never been able to speak to them at all - all i get is an answer from the receptionist saying someone will call in few minutes . If any one purchases a car from this mayfair stratstone jlr no chance of expecting a response at all after purchase and this is not because they may be busy this is because they do not care at all you know some companies have employees who are just not bothered at all after they hit a target or sale. This was a factual review for there services now coming to the range rover evoque 2024 i bought from them and it was delivered to my home by nice guy from them next day in evening it was dark so the next day i noticed rear number plate light is not working and the coolent low warning was showing on the dash both are minor issues which they should have checked in there so called 150 points check which they said they do before delivery which 100% was not done otherwise these two issues would not have been there. Only these two issues for which i have been contacting them for 29 days and i have no responses and no calls from them i have a whole call record on this and email history. It is one of those companies who will do anything to sell there items and then after that moment of sale done its like who the hell are you. Without any exaggeration this is what you guys are doing Paul, Clive and Daniel you cannot have any justification to this what so ever.now i have called land rover support for the above two issues directly about miss selling and they have got me an appointment for 21st jan at land tover guisely but they have asked me if stratstone land rover jlr will cover the expenses which they have quoted me to be as of £210 in writing for these issues if these two issues are not covered under warranty i have this in writing from them. I expect to recieve a call from you mayfair jlr stratstone tomorrow after 1pm to consolidate this matter and if i dont i will have an update to this review again. Such a simple thing was it and what a mess have you guys made it.

2025年1月19日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi Muhammad,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.

Thank you,
Stratstone Customer Services

5つ星のうち5の評価

Chris and Pete were great

Chris and Pete were great. Thanks

2025年1月6日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi,

We're so glad to hear you had a positive experience.

We appreciate your kind words about Chris and Pete.
Stratstone Customer Services

5つ星のうち5の評価

My vehicle was delivered by Anthony…

My vehicle was delivered by Anthony this morning. I can’t praise him enough, he was very polite and very knowledgeable about the vehicle during the handover process.
He ran through all the controls and made it easy to understand.
He is a credit to your company.

2025年1月6日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi,

We are so pleased to hear about your positive experience with Anthony.

We are proud to have employees who go above and beyond to ensure our customers have a great experience.

We will be sure to pass your feedback along to him.
Stratstone Customer Services

5つ星のうち5の評価

Great service from Peter

Great service from Peter. He was very polite and helpful. Explained everything to me clearly, I would highly recommend.

2024年11月5日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi Graham,

Thank you for your kind words about Peter.

We're pleased to hear you had a positive experience. We appreciate your feedback.

Stratstone Customer Services

5つ星のうち5の評価

Anthony delivered my car

Anthony delivered my car, the handover was excellent he showed all the features of the car, he had great knowledge of the vehicle.

2024年11月5日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi Paul,

We're thrilled to hear that you had a positive handover experience.

We strive to provide excellent customer service and are glad you found Anthony's knowledge and professionalism helpful.

Stratstone Customer Services

5つ星のうち5の評価

This review is for Peter

This review is for Peter. He worked tirelessly to get the repairs completed on my car. He took it upon himself to drive to another supplier to source the correct parts as the original sent parts were incorrect. I have been waiting for two months for the second key for my car it was supposed to be sent down to me in Bournemouth when Peter collected my car on the 9 October. Unfortunately Kyle failed to hand it over to Peter before he went on annual leave so it has remained in a draw in his desk in his office until……. Peter assures me it was sent to me recorded delivery yesterday 29 October by Natalie. I am still without the owners hand book and trying to source one on ebay but no luck so far. Thank you Peter I wonder how they would manage without you at the Mayfair dealership. My best wishes Lindi.

2024年10月29日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hello Lindy,

We appreciate your kind words about Peter.

It's wonderful to hear how dedicated he is to ensuring customer satisfaction.

We understand the frustration of waiting for the second key and the owner's handbook.

We will look into this matter further to ensure that all outstanding items are delivered to you promptly.

Stratstone Customer Services

5つ星のうち5の評価

I would like to send a big Thank you to…

I would like to send a big Thank you to Peter. He was absolutely fantastic from start to finish. Peter was exceptional, so friendly and helpful. Thank you for everything Peter. You are amazing

2024年10月4日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hello Deborah,

We're so glad to hear you had such a positive experience.

We appreciate your kind words about Peter.

We'll be sure to pass your feedback along to him.
Stratstone Customer Services

5つ星のうち5の評価

Peter S was absolutely wonderful

Peter S was absolutely wonderful! He showed me all of the functionality with my new Discovery! Thank you!

2024年10月8日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi Karen,

We're so glad to hear you had a positive experience with Peter.

We appreciate your kind words and hope you enjoy your new Discovery!
Stratstone Customer Services

5つ星のうち5の評価

Great service from start to finish

Great service from start to finish. Peter our delivery driver was exceptional and really took the time to talk us through the whole set up of the car. Very knowledgeable and a lively guy.

2024年9月30日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi Jamie,

Thank you for your kind words.

We are delighted to hear that you had a positive experience.

We appreciate your feedback about Peter and are glad you found him helpful.
Stratstone Customer Services

5つ星のうち5の評価

Chris gave an excellent service as ever…

Chris gave an excellent service as ever on the sales side I think I’m on my 7th car from Stratstone Mayfair and always a pleasure to deal with Chris on every detail.
Peter’s delivery service was absolutely first class and his knowledge of every details for the handover was impeccable!
Thanks Guys.

2024年9月16日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi Andrew,

Thank you for your kind words!

We're delighted to hear you had such a positive experience with us.

We're thrilled that you continue to choose us for your automotive needs and that you were so impressed with the service you received.

We'll be sure to pass your feedback along to Chris and Peter.

Stratstone Customer Services

5つ星のうち5の評価

Stratstone Mayfair have been…

Stratstone Mayfair have been brilliant.- We recently had an issue with our Evoque. The service and support we've had from Paul, Kyle and Anthony in helping to sort the issue has been excellent. Highly recommend for their customer service, communication, proactiveness and friendliness. Many thanks.

2024年8月13日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi Heather,

Thank you for your kind words.

We're thrilled to hear about your positive experience with our team.

We appreciate your recognition of Paul, Kyle, and Anthony's dedication to providing excellent customer service.

Stratstone Customer Services

5つ星のうち5の評価

Fantastic support through delivery

Fantastic support through delivery. Clear explanation of car and functions. Extremely happy. Thanks!!

2024年8月2日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi Michelle,

Thank you for your kind words and positive review.

We're delighted to hear you were happy with our service.
Stratstone Customer Services

5つ星のうち5の評価

Fantastic service from Chris and Peter

Fantastic service from Chris and Peter, faultless

2024年6月18日
自発的なレビュー
Stratstone - Mayfair Land Rover ロゴ

Stratstone - Mayfair Land Rover からの回答

Hi,

Chris and Peter will appreciate this positive review.

Thank you, and happy motoring!
Stratstone Customer Services

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