Although only had my Porsche Macan a week the service I have received is 10/10. From the reception team to Joseph in Sales and Ben for my masterclass today! Let's hope this continues with aftersale... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I recently had my car serviced at Porsche Colchester, and I want to start by praising Joe, the engineer who handled my car. He was extremely helpful, professional, and a pleasure to deal with thro... もっと見る
企業が回答しました
Booked in and was reminded of date and time. Greeted with a smile explained how long etc asked if require a coffee , tea or cold drink in fridge. Given a Uber credit to go into town if you wish too... もっと見る
企業が回答しました
The whole experience was very positive. The staff were friendly, welcoming and professional, and communication was clear throughout. Everything was dealt with efficiently, and I felt well looked after... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Auto Way, Ipswich Road, CO49HA, Colchester, 英国
- 01206 598 209
4.5
優良
166件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - Porsche Centre Colchester からの回答
Hello Anon.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Porsche Centre Colchester Customer Services
team lead by Heather M kept me informed…
team lead by Heather M kept me informed at all times and even gave me a little discount. Thank you
2026年4月23日
Stratstone - Porsche Centre Colchester からの回答
Hello Darren.
Heather will appreciate you leaving this a review - thank you!
Have a nice day!
Porsche Centre Colchester Customer Services
Best service at Porsche
Ask for Joe Mitchell in the service department and you will get someone who delivers 5* Service from start to finish.
Couldn’t recommend the service any more - thanks Joe for making it such a good experience.
2026年5月14日
自発的なレビュー
Stratstone - Porsche Centre Colchester からの回答
Hi David.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Joe at Dealership.
Have a lovely day!
Porsche Centre Colchester Customer Services
Stratstone - Porsche Centre Colchester からの回答
Hello Mark.
Thank you for your review. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Porsche Centre Colchester Customer Services
From the time I bought the car
From the time I bought the car
I have experienced nothing but the best
The very fact that I would prefer to buy the next one should say it all
Hopefully another Maccan S is available
2025年7月10日
Stratstone - Porsche Centre Colchester からの回答
Hello Ratneswaran.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Porsche Centre Colchester Customer Services
Great service and fault finding
Great service and fault finding, and a lovely courtesy car for the day too.
2026年5月5日
Stratstone - Porsche Centre Colchester からの回答
Hello David.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Porsche Centre Colchester Customer Services
Stratstone - Porsche Centre Colchester からの回答
Hi Nigel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Joe at Dealership.
Have a lovely day!
Porsche Centre Colchester Customer Services
Everything from booking to collection…
Everything from booking to collection was excellent and could not have been bettered
2026年4月27日
Stratstone - Porsche Centre Colchester からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Porsche Centre Colchester Customer Services
My service
the car was delivered in a covered trailer and returned in the same at my expense. The car was imaculate when it left and delivered back covered in dew dust and several layes of dust at that and bird poo
2026年5月1日
Stratstone - Porsche Centre Colchester からの回答
Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Everything was exactly what excellent was…
Everything was exactly what was promised. Recommend this garage to anybody with a Porsche.
2026年4月28日
Stratstone - Porsche Centre Colchester からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Porsche Centre Colchester Customer Services
Not very good customer service at all
From start to finish, I found the experience to be highly unprofessional. The issues began with the collection of my car from my home and continued throughout the entire process.
I was left without a vehicle for a full week due to what I was told was the need for new tyres. I find this unacceptable, particularly given the nature of the work required. Furthermore, I have serious concerns regarding the accuracy of this diagnosis. I had two tyres replaced only two weeks prior, so I was surprised to be informed that three tyres needed replacing. This has not been reflected on my vehicle’s system, which raises further questions.
In addition, if there was going to be a delay in sourcing tyres, I would have expected a company of Porsche’s reputation to provide a courtesy car. No such offer was made.
Throughout the process, I received very little communication and had to repeatedly chase for updates myself. At no point did I feel informed or reassured about what was happening with my vehicle.
I have owned vehicles from a range of manufacturers, and I must say that this is one of the most disappointing service experiences I have encountered.
2026年2月17日
Stratstone - Porsche Centre Colchester からの回答
Hi Faye,
Thanks for sharing your feedback on your experience with Porsche Centre Colchester. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Porsche Centre Colchester Customer Services
Stratstone - Porsche Centre Colchester からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Porsche Centre Colchester Customer Services
I am fortunate so i didn't need the car…
I am fortunate so i didn't need the car - if i did I can imagine it would have been a problem as you could not get the parts. That was not a problem for me .....
Daniel is great
2026年4月22日
Stratstone - Porsche Centre Colchester からの回答
Hello,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Porsche Centre Colchester Customer Services
A great experience from start to finish…
A great experience from start to finish with the problem solved, plus a second problem identified and also fixed.
2026年4月22日
Stratstone - Porsche Centre Colchester からの回答
Hello John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Porsche Centre Colchester Customer Services
such a loverly car show room and staff
2026年4月21日
Stratstone - Porsche Centre Colchester からの回答
Hello Clive,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Colchester Customer Services
Service at Porsche Colchester
Booked in and was reminded of date and time. Greeted with a smile explained how long etc asked if require a coffee , tea or cold drink in fridge. Given a Uber credit to go into town if you wish too as was going to take 4hours. Then Tristan conducts a ‘masterclass” on how to go onto dashboard- highlighting how you can change the screens etc
2026年4月15日
Stratstone - Porsche Centre Colchester からの回答
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Porsche Centre Colchester Customer Services
I recently had a great experience with…
I recently had a great experience with Porsche and wanted to share my feedback.
Both of my cars were collected directly from me for warranty work, which was incredibly convenient and saved a lot of time. The whole process was handled professionally from start to finish, with clear communication throughout.
All necessary work was completed efficiently, and both vehicles were returned to me promptly and in excellent condition. It’s reassuring to deal with a company that delivers on both service quality and customer care.
A smooth, hassle-free experience overall—exactly what you’d hope for.
2026年4月10日
Stratstone - Porsche Centre Colchester からの回答
Hello Ben,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Porsche Centre Colchester からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Porsche Centre Colchester Customer Services
Stratstone - Porsche Centre Colchester からの回答
Hello,
Thank you for your review and, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Brand Customer Services
Great customer service , very efficient & professional
Very efficient kept me informed on the progress of my service, plenty of complementary coffee & biscuits , & very friendly staff.
2026年3月26日
Stratstone - Porsche Centre Colchester からの回答
Hello Trevor,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
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