Friendly and professional service of the highest standard was provided . My queries were explained very clearly and precisely . I would not take my vehicle anywhere else!
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Agreed a reduced service price (~£1,100) in writing before booking, but was charged £1,800 on collection. Had to pay the full amount just to get my car back, despite raising the issue on the spot... もっと見る
企業が回答しました
Faye on receptions is so friendly and always greets you with a welcoming smile and looks after you. Jamie in service kept me updated and sorted out a warranty repair for me again excellent service. Gi... もっと見る
企業が回答しました
Looking for a used Porsche Panamera for a few months. Found what we were looking for at Porsche Sutton Coldfield and the sales experience was comfortable, informative and pleasant. Rav Dhaliwal was so... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Coleshill Rd, B75 7AX, Sutton Coldfield, 英国
- 0121 378 5821
3.8
ほぼ満足
168件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everything
2025年3月10日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Bob,
Thank you for the five stars.
Customer Services
Service
Had a main service done including changing brake pads and discs and one week later discovered brake fluid leaking from bleeding nipple, clearly the technician didn’t tighten the nipple properly.
2025年2月20日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Manawar,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com.
Kind Regards,
Customer Services
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi,
We're so glad to hear you had a positive experience.
We appreciate your kind words about Olga.
Customer Services
Poor service
Helpful staff on the phone, but POOR internal communication. NOT good value for the prices they charge.
2025年1月29日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Philip,
We appreciate you taking the time to share your feedback.
We understand your frustration with the internal communication and value concerns.
We strive to provide excellent service and will use your feedback to improve our processes.
Customer Services
Brilliant team
Brilliant team
Francesca is fabulous , always accommodating and very helpful and knowledgable .
Great customer service
Fay and Shayne are great additions to the team
Totally recommend Porsche Sutton Coldfield
2025年2月3日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi,
Thank you for your kind words.
We are delighted to hear you had a positive experience and were impressed with the service you received from Francesca.
We appreciate your feedback.
Customer Services
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi John,
Thank you for your kind words.
We're thrilled to hear you had a positive experience.
Customer Services
Tone deaf customer service
When I took the car in, I was told that there were no mechanics available and so they would let me know when the work would be done. I was travelling to Australia for Christmas, so told them I couldn't pick up the car for an extended period of time after mid December until 6th Jan. I heard nothing until a midnight call between Christmas and New Year asking me when I will pick up the car.
Service are tone deaf, and it would appear have no customer management system. No apology for calling at an incredibly inconvenient time.
The work done replaced one interior part with a different looking part. When I questioned this there was no hint of an apology, but they did rectify the problem, hence 3 stars not 1.
2025年1月6日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Roy,
We understand your frustration with the communication and service you received. It's clear that the scheduling and communication around your car repair were not handled well, and we apologise for the inconvenience this caused, especially during your travel plans.
We appreciate that you brought the discrepancy with the interior part to our attention, and that we were able to rectify the issue. We strive to provide excellent service and will take your feedback seriously to improve our communication and scheduling processes.
Customer Services
Always flawless
My sales and service experience with Porsche Centre Sutton Coldfield has been 100% flawless ever since I first used them in 2001 - this latest is no exception. Why can't everyone be like this?
2025年1月18日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Nick,
Thank you for your kind words.
We are delighted to hear that you have had consistently positive experiences with us since 2001.
We appreciate your loyalty and are committed to providing exceptional service to all our customers.
Customer Services
Excellent Customer Service
Having lost my locking wheel bolt key, Nathan Coley in the parts department went out of his way to contact a third party to source me a new one. I didn't buy my car from Porsche Sutton Coldfield, but I may well buy my next one from them. Outstanding and nowadays rare customer service.
2025年1月14日
自発的なレビュー
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Richard,
It's wonderful to hear that Nathan went above and beyond to assist you, even though you didn't purchase your car from us.
We truly appreciate your kind words and are delighted that you're considering us for your next vehicle purchase.
Thank you again for sharing your experience.
Customer Services
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Diana,
Thank you for your kind words.
We appreciate you taking the time to leave us a review.
Customer Services
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Paul,
Thank you for your kind words.
We are happy to hear that you had a positive experience with our staff and that your car was ready on time.
Customer Services
Excellent customer care
My job requires me to travel a lot and the flexibility offered was outstanding. Nothing was too much trouble, and the job was completed well ahead of schedule.
2024年12月13日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Rob,
We are so glad to hear that you found our flexibility and service to be outstanding.
It is always rewarding to hear that we have exceeded your expectations and completed the job ahead of schedule.
Customer Services
Great service as always… communication…
Great service as always… communication is fantastic, always keeping me updated on work. Staff are very friendly and helpful from the sales staff to the service team. I always enjoy visiting the centre and the complimentary drinks.
2024年12月9日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Ashlee,
Thank you for your kind review.
We are delighted to hear that you had a positive experience and were impressed with the service you received.
We appreciate your feedback and hope to see you again soon.
Customer Services
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Kevin,
Thank you for your kind words.
We appreciate you taking the time to share your positive experience.
Customer Services
Dropped in to assess my options for a…
Dropped in to assess my options for a new car and the staff were fantastic. Really knowledgeable and took the time to understand my needs. Massive thanks to both Sarah on reception and Sophie who were both so welcoming. Will definitely be going back once I have made my decision
2024年11月12日
自発的なレビュー
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hello Andy,
Thank you very much for taking the time to leave us this review!
Our aim is to deliver a positive customer service.
Have a great day,
Customer Services
Customer centricity
Customer centricity - great customer focus from the service team at Porsche Sutton Coldfield.
2024年10月30日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Joe,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
Looking for a used Porsche Panamera for…
Looking for a used Porsche Panamera for a few months. Found what we were looking for at Porsche Sutton Coldfield and the sales experience was comfortable, informative and pleasant. Rav Dhaliwal was so nice to deal with and made the whole experience even better. Our pleasure to meet him and a credit to Porsche. Tracy Brewer
2024年10月24日
自発的なレビュー
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Tracy,
We are thrilled to hear about your positive experience Porsche Centre Sutton Coldfield.
We appreciate your kind words about Rav and his dedication to providing a comfortable and informative experience.
We strive to ensure our customers feel valued and well-informed throughout their journey with us.
Customer Services
A very exciting launch evening
A very relaxing and entertaining evening at the Electric Porsche Macan launch.
2024年10月10日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Pauline,
Thank you for your kind words.
We're thrilled you enjoyed the Electric Porsche Macan launch event.
We strive to create memorable experiences for our guests.
Customer Services
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Glyn,
We appreciate your kind words and are glad to hear that you trust us with your vehicle.
Customer Services
Good service from this dealership
Good service from this dealership, I had a major issue with my vehicle that I purchased from them , they did not hesitate in getting me sorted and back on the road .
2024年9月13日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi David,
We appreciate your kind words and are glad to hear that you received excellent service.
We strive to provide the best possible experience for our customers.
Customer Services
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