Excellent standard of service from Nick Chapman. We were very well looked after by the dealership and made the purchase a very special occasion.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Agreed a reduced service price (~£1,100) in writing before booking, but was charged £1,800 on collection. Had to pay the full amount just to get my car back, despite raising the issue on the spot... もっと見る
企業が回答しました
Faye on receptions is so friendly and always greets you with a welcoming smile and looks after you. Jamie in service kept me updated and sorted out a warranty repair for me again excellent service. Gi... もっと見る
企業が回答しました
Friendly and professional service of the highest standard was provided . My queries were explained very clearly and precisely . I would not take my vehicle anywhere else!
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Coleshill Rd, B75 7AX, Sutton Coldfield, 英国
- 0121 378 5821
3.8
ほぼ満足
168件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good service from this dealership
Good service from this dealership, I had a major issue with my vehicle that I purchased from them , they did not hesitate in getting me sorted and back on the road .
2024年9月13日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi David,
We appreciate your kind words and are glad to hear that you received excellent service.
We strive to provide the best possible experience for our customers.
Customer Services
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Richard,
We're thrilled to hear about your positive experience.
We appreciate your kind words about our prompt service and the successful warranty repair.
Customer Services
prompt and efficient service
2024年9月12日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Martin,
Thank you very much for leaving a 5* review.
Have a great day!
Customer Services
Porsche Sutton Coldfield
Lady on the service desk was highly disorganised, rude and arrogant .
2024年9月7日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Cheryl,
We value your feedback and take all customer concerns seriously.
We will use your feedback to improve our customer service training and ensure that our staff provides a positive experience for all customers.
Customer Services
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Peyman,
Thank you for your five stars!
Jamie values your feedback.
Customer Services
Helped me out and saved our holiday.
2024年7月22日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi,
We're thrilled to hear that we were able to help make your holiday a success.
We appreciate your kind words and positive feedback.
Customer Services
Excellent customer care from everyone I…
Excellent customer care from everyone I dealt with.
2024年8月5日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
I bought a used approved...but it wasn't...
I bought a used approved car from Sutton Coldfield and the car should have been serviced before being handed over to me (as part of the Porsche Used Approved offering). The car was not serviced but the service indicator was reset. Email exchanges with Sutton Coldfield to confirm this.
The car also did not get handed over with all the factory fitted extras that only Porsche would have known should have been in the car (remote and headphones for the rear entertainment package).
Porsche claimed that since I have now had the car fully serviced at another dealer, the missing service that they did not do, does not have an effect on the value.
They agreed to pay compensation as goodwill, but its has been over 2 months and still no payment.
Avoid the used approved service at this branch. They clearly don't care once the car has gone.
2024年5月1日
自発的なレビュー
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Chris,
We understand your frustration with the experience you had with our Sutton Coldfield branch.
We strive to provide a seamless and positive experience for all our customers, and it's clear that we fell short in this instance.
If you could please send us an email to service.followup@pendragon.uk.com we can certainly have this looked into further for you.
Customer Services
Friendly and very helpful staff make a…
Friendly and very helpful staff make a visit a pleasure.
2024年8月1日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Mr Williams,
Thank you for your kind words.
We're glad to hear you had a positive experience.
Customer Services
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi David,
Thank you very much for leaving a 5* review.
Have a great day!
Customer Services
Just bought my 5th Porsche from them
Just bought my 5th Porsche from them
Have dealt with other Porsche dealers and Sutton Coldfield are simply the best!
Was looked after George Sherard who is an exceptional salesman…..no bluffing and knows the product!
2024年5月3日
自発的なレビュー
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi William,
A huge thanks for taking the time to rate your recent experience with us.
George and the management team love to see such great feedback!
Have a nice day.
Customer Services
Very welcoming and helpful
Very welcoming and helpful, have purchased a number of spare parts from them and will continue to do so.
2024年4月16日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Mr Doyle,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Great service from Hannah
Great service from Hannah
One of the most knowledgeable staff member ive dealt with across service and sales!
A very trustworthy approach to service and a bit of sales!
2024年4月3日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Mark,
A huge thanks for taking the time to rate your recent experience with us.
Hannah and the management team love to see such great feedback!
Have a nice day.
Customer Services
Sarah from service was first class
Sarah from service was first class. She is a real credit to the organisation, and should be applauded for her customer care and support. Very much appreciated.
2024年4月2日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Graham,
Thank you for taking the time to leave us this fantastic review!
Sarah strives to provide excellent customer service at the Porsche Centre Sutton Coldfield.
Thanks again!
Customer Services
Pippa and Claire - A+
Pippa and Claire in the service department went above and beyond my expectations from start to finish.
2024年3月21日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Kash,
Pippa and Claire will appreciate you leaving this a review - thank you!
Have a nice day!
Customer Services
Porsche Adam Garland
"I had the pleasure of dealimg with Adam Garland at the Sutton Coldfield branch, and I must say, it was a delightful experience. Adam demonstrated a remarkable commitment to providing exceptional service, going above and beyond to ensure my needs were met. His dedication and professionalism truly set him apart. Thank you, Adam, for your outstanding assistance!"
2024年2月15日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Sukh,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience with Adam.
We look forward to welcoming you back.
Customer Services
Very friendly and professional customer…
Very friendly and professional customer team, go out of their way to help and provide an excellent service
2024年3月1日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Mr Hosking,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Customer Services
Communication is very poor.
Communication is very poor.
Constantly have to call to get someone to call back which they never do until you keep pestering and shout a little.
Asked for the managers email to put a formal complaint in but they never gave that either.
Overall the car purchased was brilliant but expected much better service for the price we pay.
2023年11月22日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Usman,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Customer Services
Excellent Customer Services
i had a problem with my car and was in the Dealership for nearly 9 months, because of the Steel shortage etc.
all of the team involved looking after me were amazing from start to finish and will be using this dealership again for my next purchase !!!!
2024年3月7日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hello Matt,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
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