The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purcha... もっと見る
企業が回答しました
Great services from Stratstone Mercedes Glasgow. They dealt with our MOT issues effectively and got everything sorted under warranty for us.
企業が回答しました
Been complaining about a noise from a 200d for a number of visits. On last visit diagnosed by mechanic who spun the wheel and discovered it did not rotate freely. It is inconceivable that this... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
135 Milton St, G4 0DH, Glasgow, 英国
- 0141 331 4600
4.2
ほぼ満足
815件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Mhairi was fantastic
Mhairi was fantastic, a real credit to the the dealership.
I was updated through the whole process.
Service was carried out to an exceptional standard
2026年3月26日
Stratstone - Smart of Glasgow からの回答
Hello, Lindsay And Amanda Fairhurst
Mhairi will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
The requests I made were efficiently…
The requests I made were efficiently carried out by Janet and another member of the service team
2026年3月24日
Stratstone - Smart of Glasgow からの回答
Hello,
Thank you for your positive review.
Janet and the rest of the team are always happy to help!
Have a great day!
Stratstone Brand Customer Services
New EQA250+ Urban edition
The process of buying a new car went well.
All the steps were explained by Louise in a timely manner.
We are very satisfied with our purchase.
2026年3月15日
Stratstone - Smart of Glasgow からの回答
Hello Anagha,
Louise will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Disappointing - have forwarded my comments to the…
Have forwarded my comments to the Dealer Principal.
2026年3月19日
Stratstone - Smart of Glasgow からの回答
Hello David,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
First class service
2026年3月18日
Stratstone - Smart of Glasgow からの回答
Hello James,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Smart of Glasgow からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Bookings on the telephone do not translate to yhe garage used
everyone was helpful, but the booking was for a courtesy car not a wait appointment
2026年3月17日
Stratstone - Smart of Glasgow からの回答
Hello,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
smart of Glasgow Customer Services
Helpful, professional, friendly - seemless transaction
Our salesman Jamie was very helpful, friendly and professional at all times. I would highly recommend Stratstone Glasgow if you are chosing to purchase a car.
2026年3月13日
Stratstone - Smart of Glasgow からの回答
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Jamie at Dealership
Have a lovely day!
smart of Glasgow Customer Services
Great customer service from Louise
Great customer service from Louise, knows the brand and the cars. Very impressive I’ve been Audi loyal for 12 years not any more
2026年3月13日
Stratstone - Smart of Glasgow からの回答
Hello,
Louise will appreciate you leaving this review - thank you!
Have a nice day!
smart of Glasgow Customer Services
The whole process was seamless and…
The whole process was seamless and quick from initial contact to leaving with my perfect car - great job.
2026年3月11日
Stratstone - Smart of Glasgow からの回答
Hello,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Smart of Glasgow からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Service itself was fine however I…
Service itself was fine however I received a fine for my car being road tested through a lez zone, enquired to be told it was basically my problem, didn’t have a response as to why trade plates weren’t used when th car had no tax or mot
2026年2月27日
Stratstone - Smart of Glasgow からの回答
Hi Kieran,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Overall the service was friendly and…
Overall the service was friendly and efficient and we appreciated being kept informed throughout
2026年3月10日
Stratstone - Smart of Glasgow からの回答
Hello Gill,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Mhairi and Kate in the service…
Mhairi and Kate in the service department looked after me tremendously with a loan car whilst my Sclass was in for a B service
2026年3月4日
Stratstone - Smart of Glasgow からの回答
Hello,
Thanks for sharing your recent experience!
It sounds like Mhairi and Kate have done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Brand Customer Services
Brilliant experience with Robbie
Brilliant experience Robbie was a great help, made the whole process easy and stress free.
2026年2月23日
Stratstone - Smart of Glasgow からの回答
Hi Louise,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Robbie at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Smart of Glasgow からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Very easy to deal with.
2026年3月2日
Stratstone - Smart of Glasgow からの回答
Hello Joanne,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
The person dealing with my problem was…
The person dealing with my problem was personable empathic and helpful
2026年2月27日
Stratstone - Smart of Glasgow からの回答
Hello Joanne,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Stratstone - Smart of Glasgow からの回答
Hello Richard,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Brand Customer Services
Service and MOT
Service, MOT and additional work completed to an exemplary standard. I was kept fully informed throughout the dat.
2026年2月18日
Stratstone - Smart of Glasgow からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
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