Absolutley fantastic service from Stratstone Mercedes Leeds. The servicing staff go above and beyond to help. Going forward Stratstone Mercedes Leeds will be the only company looking after my Mercede... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
An absolute pleasure buying my new car from Luke at Stratstone. The process was slick and the customer service was brilliant. From quote to collect it was all sorted within 8days and completely pain f... もっと見る
As a buyer we can go to any Mercedes Dealership, they all sell the same product at a similar price, the difference is the salesperson who you deal with. I have bought numerous new cars and it m... もっと見る
企業が回答しました
Terrible Business Service, Paid the deposit agreed the financials, had a pick up date agreed, they didn't complete their work in time and delayed my pick up by 4 days. Then when I got the car within 2... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
155 Gelderd Road, LS12 6BZ, Leeds, 英国
- 0113 201 5200
4.3
優良
781件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor check in and collection procedure
Poor check in and collection procedure. No explanation of any service find on collection. VIDEO SENT WAS EXTREMELY POOR AUDIO QUALITY and visual wasn’t much better either. Not a patch on previous visits.
2026年6月9日
Stratstone - Smart of Leeds からの回答
Hello Parkie,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
smart of Leeds Customer Services
Had a great test drive in Leeds
Had a great test drive in Leeds. The delivery of the car was brilliant!!
2026年6月16日
Stratstone - Smart of Leeds からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Too many things went wrong.
Too many things went wrong including forgetting to change the fuel filter which had been agreed needed doing; then tried to charge me for something they hadn't done. Very sloppy comms.
2026年6月1日
Stratstone - Smart of Leeds からの回答
Dear Howard,
Thank you for taking the time to rate the experience you have had with smart of Leeds. Please accept our sincere apologies if our service did not meet your needs, and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
smart of Leeds Customer Services
Made welcome at the dealership
Made welcome at the dealership. Adam in sales really helpful and very knowledgeable about our car. The coffee was good and we had a second cup , the girl at the coffee bar came to ask if she could get anything more for us!
2026年6月12日
Stratstone - Smart of Leeds からの回答
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Adam at Dealership
Have a lovely day!
smart of Leeds Customer Services
Stratstone - Smart of Leeds からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Leeds Customer Services
Amazing customer service 10/10
2026年6月9日
Stratstone - Smart of Leeds からの回答
Hello Emily,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone smart of Leeds Customer Services
Recent service visit.
I received very poor customer service with the exception of the receptionist. Mercedes used to be one of the best but not anymore.
2026年6月9日
Stratstone - Smart of Leeds からの回答
Hi John,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Smart of Leeds からの回答
Hello Stuart,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Organize and friendly staff
2026年6月8日
Stratstone - Smart of Leeds からの回答
Hello Edwinl,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great service from Mercedes Leeds
Great service from Mercedes Leeds. Inti, the manager, dealt with us during the purchase of our car and was extremely helpful throughout the process. He went out of his way to make everything smooth and stress-free, which we really appreciated. We are very happy with our car and grateful for the excellent customer service. Thank you, Inti and the team!
2026年5月29日
Stratstone - Smart of Leeds からの回答
Hello Uzma,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Leeds Customer Services
5 stars from start to finishFrom the booking to the start and end…
From the booking to the start and end of the day of the service the customer service was superb. All concerned were attentive, polite, knowledgeable and thoroughly professional.
2026年6月4日
Stratstone - Smart of Leeds からの回答
Hello Sandra,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
smart of Leeds Customer Services
Stratstone - Smart of Leeds からの回答
Hello Ben,
Tyler will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Leeds Customer Services
I recently had my vehicle serviced at…
I recently had my vehicle serviced at Mercedes Leeds and was extremely impressed with the level of service I received. From the moment I arrived, the staff were friendly, welcoming, and professional.
2026年5月25日
Stratstone - Smart of Leeds からの回答
Hello Harminder,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Leeds Customer Services
I can only comment about Luke Thornton
I can only comment about Luke Thornton, who was the only member of staff we dealt with - his advice, support and guidance was invaluable……a truly exceptional employee of yours, would very highly recommend.
2026年5月29日
Stratstone - Smart of Leeds からの回答
Hi David,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Luke at Dealership
Have a lovely day!
smart of Leeds Customer Services
From the first welcome to the last
From the first welcome to the last, everyone was friendly and helpful
2026年5月27日
Stratstone - Smart of Leeds からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Great customer service!
I had Martin as my salesman! Was very helpful and he is really kind! Would highly recommend, he is a great salesman and couldn’t have had a better experience in buying my new car.
2026年5月28日
Stratstone - Smart of Leeds からの回答
Hello,
Martin will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Excellent customer care and service
Excellent customer care and service. Made me feel very welcome and I appreciate there friendliness.
2026年5月27日
Stratstone - Smart of Leeds からの回答
Hello John,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Excellent Service
THE staff were really amazing. MY car fault was detected immediately and was made sure it is fixed. Real happy with the service I received.
2026年5月6日
Stratstone - Smart of Leeds からの回答
Hello Vinay,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
I enjoyed the quality
2026年5月15日
Stratstone - Smart of Leeds からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Implement Mercedes etiquette that have…
Implement Mercedes etiquette that have been there for years
2026年5月13日
Stratstone - Smart of Leeds からの回答
Hi,
Thank you for taking the time to rate the experience you have had with smart of Leeds . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
smart of Leeds Customer Services
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