Really happy with our experience with Mercedes! Everything was explained really well, and our sales executive was so patient, friendly and helpful throughout. He took the time to understand what we we... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was welcomed by the staff on arrival and was given the option to either wait for the car or leave and be contacted once the annual service and MOT had been completed. I chose to leave and requested... もっと見る
企業が回答しました
All our questions were answered quickly and honestly whether by phone or email. At no time did we feel under any pressure to purchase the car we test drove. I felt we got a fair price for the car... もっと見る
企業が回答しました
The dealership is very good, however after buying a car from them I didn’t expect to have to service it within the first 4 months. That should be done before you pick the car up!
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
155 Gelderd Road, LS12 6BZ, Leeds, 英国
- 0113 201 5200
4.3
優良
752件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wasted appointment - parts not available
Additional work identified as needed during regular service was scheduled for today. Upon arrival at Mercedes Leeds I was advised the parts required (ordered for shipping from Germany) hadn't been received and therefore work could not be carried out. It was unclear when the parts would arrive and therefore no new appointment has been made.
2026年1月29日
Stratstone - Smart of Leeds からの回答
Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
The process buying a car with confidence
The process buying vehicle from them it was straight forward and sales person was very helpful friendly offered great service highly recommend Mercedes Benz Leeds
2026年1月19日
Stratstone - Smart of Leeds からの回答
Hello Saqib,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great Service from a great team 👏
Dropped off my car for its annual M.O.T and was greeted by a friendly guy who parked my car up in the service garage. I Was then escorted to service reception who really looked after me by offering me a nice coffee and a seat.
I picked up my courtesy car and received a call to pick my car back up later in the day. The whole experience was fantastic and stress free.
Great team overall. Thank-you for the effortless wonderful experience. They even sorted a flat tyre out for me.
Thanks again
2026年1月27日
Stratstone - Smart of Leeds からの回答
Hello Christopher,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Welcoming
welcoming, freindly and great service. Billy was fantastic from start to finish and went above and beyond what you expect from a car salesman
2026年1月23日
Stratstone - Smart of Leeds からの回答
Hi Daniel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Billy at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Sarah and Jessica have been super…
Sarah and Jessica have been super helpful in helping me find the right car, their client service and willing to help anytime we had questions has been world class.
2025年12月12日
Stratstone - Smart of Leeds からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Always efficient with completion of…
Always efficient with completion of repairs, team involved excellent
2026年1月12日
Stratstone - Smart of Leeds からの回答
Hello Martin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Polite informative staff.
Polite informative staff.
Timely work completion.
All work completed to a satisfactory standard.
Car was returned valeted and washed.
2025年5月1日
Stratstone - Smart of Leeds からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Customer service is very good
2026年1月5日
Stratstone - Smart of Leeds からの回答
Hello Watson,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
smart of Leeds Customer Services
Always seems to be a problem with people at stratstone
Same with every stratstone customer service rubbish bmw was the same definitely need a course on how to speak to people walked around just shy of a hour not one single person talked to us so we left if I could give them 0 stars i would
2025年12月29日
自発的なレビュー
Stratstone - Smart of Leeds からの回答
Hi Steven,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
smart of Leeds Customer Services
Great service from Martin
2025年12月16日
Stratstone - Smart of Leeds からの回答
Hi Michael,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Martin at Dealership
Have a lovely day!
Stratstone Brand Customer Services
A company of quality
Excellent outcome to my battery issue and first class exchanges with employees
2025年12月16日
Stratstone - Smart of Leeds からの回答
Hello Graham,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
The service was exemplary
The service was exemplary ! I was treated to the highest standards in the Industry ! The Mercedes Marque is safe in these hands.
2025年12月3日
Stratstone - Smart of Leeds からの回答
Hello Patrick,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Smart of Leeds からの回答
Hello David,
A big thank you for leaving us a 5* review!
Have a lovely day!
smart of Leeds Customer Services
Great car and experience
Quickly found a car that exactly met my specification, the communications throughout the process were clear and both Luke and Martin were very helpful. The handover process was simple and the car was in excellent condition.
2025年11月28日
Stratstone - Smart of Leeds からの回答
Hi Andy,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Luke and Martin at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Decided on a new car purchase
Decided on a new car purchase, booked appointment at leeds.
Sales rep David was so helpful and listened to my requirements.
David worked tirelessly to ensure every thing was inplace and ready to go on collection day.
Very very please with whole process.
Thank you for a great service
2025年11月25日
Stratstone - Smart of Leeds からの回答
Hello Richard,
David will appreciate you leaving this a review - thank you!
Have a nice day!
smart of Leeds Customer Services
Excellent service
Excellent service from enquiry to handover. Can't thank Istvan enough for his help an advice surprising my wife with her dream car
2025年11月29日
Stratstone - Smart of Leeds からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Leeds Customer Services
IT WAS VERY GOOD EXPERIENCE
2025年11月25日
Stratstone - Smart of Leeds からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Good service and helpful advice.
2025年11月25日
Stratstone - Smart of Leeds からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
I had a great experience at the…
I had a great experience at the Mercedes showroom Leeds. Their customer service was excellent. They offered tea and coffee, and the seating area was very clean, comfortable, and VIP-level. Overall, it was a very good and satisfying service experience.
2025年11月20日
Stratstone - Smart of Leeds からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Smart of Leeds からの回答
Hello Norbert,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
smart of Leeds Customer Services
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