Suma Wholefoods レビュー 

Suma Wholefoods からの回答

2022年8月19日

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Suma Wholefoods からの回答

2022年8月19日

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Suma Wholefoods からの回答

2022年8月19日

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Suma Wholefoods からの回答

2022年8月19日

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Suma Wholefoods からの回答

2022年8月19日

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Suma Wholefoods からの回答

2022年8月19日

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Suma Wholefoods からの回答

2022年8月19日

Thank you for contacting us. An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.
Since the Animal Justice Project approached us with these allegations we have investigated.
Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.
We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:
• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body
We have also reviewed information on the farms that supply the Delamere products stocked by Suma. They all demonstrate through recent Red Tractor audits that they are complying with Red Tractor Dairy Goats Scheme Assurance Standards.
As such, for the time being we will continue to stock Delamere products, but we will be monitoring the situation closely.
Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Suma Wholefoods からの回答

2022年8月19日

An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.

Since the Animal Justice Project approached us with these allegations we have investigated.

Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.

We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:

• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body

Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Thank you getting in touch with us to highlight your concerns.

Suma Wholefoods からの回答

2022年8月19日

An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.

Since the Animal Justice Project approached us with these allegations we have investigated.

Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.

We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:

• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body

Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Thank you getting in touch with us to highlight your concerns.

Suma Wholefoods からの回答

2022年8月19日

An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.

Since the Animal Justice Project approached us with these allegations we have investigated.

Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.

We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:

• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body

Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Thank you getting in touch with us to highlight your concerns.

Suma Wholefoods からの回答

2022年8月19日

An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.

Since the Animal Justice Project approached us with these allegations we have investigated.

Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.

We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:

• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body

Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Thank you getting in touch with us to highlight your concerns.

Suma Wholefoods からの回答

2022年8月19日

An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.

Since the Animal Justice Project approached us with these allegations we have investigated.

Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.

We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:

• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body

Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Thank you getting in touch with us to highlight your concerns.

Suma Wholefoods からの回答

2022年8月19日

An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.

Since the Animal Justice Project approached us with these allegations we have investigated.

Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.

We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:

• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body

Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Thank you getting in touch with us to highlight your concerns.

Suma Wholefoods からの回答

2022年8月19日

An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.

Since the Animal Justice Project approached us with these allegations we have investigated.

Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.

We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:

• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body

Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Thank you getting in touch with us to highlight your concerns.

Suma Wholefoods からの回答

2022年8月19日

An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.

Since the Animal Justice Project approached us with these allegations we have investigated.

Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.

We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:

• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body

Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Thank you getting in touch with us to highlight your concerns.

Suma Wholefoods からの回答

2022年8月19日

An investigation by the Animal Justice Project has alleged welfare concerns and published distressing images of goats in a farm contracted by Delamere Dairy, a supplier of Suma.

Since the Animal Justice Project approached us with these allegations we have investigated.

Initially we raised our concerns with Delamere. We received a detailed explanation from the farm in question, responding to all the concerns raised by the Animal Justice Project.

We have relied on the expertise of independent assurance standards to assess Delamere’s farms, rather than relying on Delamere’s own assurances or the footage supplied by the campaign group. In particular, we have reviewed:

• The Red Tractor Goat Farm Assurance certification for the Delamere farm in question
• Independent, unannounced veterinary inspections for the farm and a letter of assurance from the farm’s local vet that animals on the farm are well looked after.
• We have also been in contact with the accreditation body

Prior to this investigation, we had begun the process of reviewing the standards of animal welfare required for the products we stock. The issues and concerns highlighted by the Animal Justice Project will feed into that review.

Thank you getting in touch with us to highlight your concerns.

Suma Wholefoods からの回答

2022年8月19日

Thank-you for your feedback. We are sorry to hear you have had problems with the Ecoleaf dishwasher tablets and we are sorry to hear you haven't had any response to your feedback. We will pass on your concerns to our product developer.

Suma Wholefoods からの回答

2021年1月19日 に更新

We're so sorry to hear this. Apologies for the inconvenience and disappointment. We've only recently claimed our account on this review site, hence the delay in responding. Peanuts are clearly listed as the first, and therefore main, ingredient on the product label. This is also shown on the product page on our wholesale website. The product specification information we share with our retail customers about our mixed nuts states that they contain 18% peanuts, as well as hazelnuts 18%, almonds 17%, cashews 17%, walnuts 15%, and brazil nuts 15%. We don't understand how this confusion could have occurred and we'd like to get to the bottom of it. Sometimes there can be a slight discrepancy in the exact percentages while they are being mixed but it absolutely shouldn't vary by this much. We know it's been quite some time, but if you do have any left we'd like to submit a sample to our quality control team to investigate. Please can you tell us where you bought these from so we can look into it? If you email us (marketing@suma.coop) we'll do everything we can to help. Many thanks, Sophie - Suma