Swimming レビュー 

Total junk - unresponsive, inaccurate (missing laps), crashed after every other swim and required a software reset. What's most disappointing - the company doesn't take responsibility for shipping a faulty product back and instead is trying to re-classify the whole ordeal as the "change of mind return" (of course, at buyer's expense) instead of admitting that the watch is bad - in order to NOT COVER THE RETURN SHIPPING COST. Do not buy this product unless you like to waste your hard earned $200.

I bought a swimmo watch during the end of November 2020. It arrived early January 2021, the tracking service was not reassuring. Once I received the watch, I started trying on my swimming training. The first thing I noticed is that the first time the watch connect to the app, it takes a long time and even several tries. The app is not really nice for data analysis.
During the training, the watch is accurate for swimming styles but for swimming drills, it missed the mark. It does not detect laps (0% detection) on kick drills with board and it supposed to have a feature for kick&Drill. There are several drills the the accuracy is 50% at its best. Therefore, at the end of the training routine your data is off by 30% or more (depending on your training). I have sent several e-mails to their customer/technical center and their response is always respectful but not my expectation of a responsible company. On several e-mails they state that some of the drills are like changing swimming style in the middle of the lap and should be avoided (in other words, you should adapt your training to your watch and not the other way around). After 2 weeks, I contacted customer service for either refund or help. After 3 weeks of no results I asked for a refund and they denied the refund because of it has to be within 14 days of the purchase and it has to be a hardware issue (not a Firmware issue, that according to them is my problem).
My takeaways:
-Swimmo Watch only works for just swimming styles.
-it is not very comfortable
-You have to hit it very hard to use the options
-Connection issues with the smartphone
-It must be used in dominant hand for better results
-Customer service is polite but you'll never reach results
-Inaccuracy makes the product useless
-Refund is hardly an option

My advice: STAY AWAY from Swimmo

This was a gift for my wife who is an avid swimmer (I can barely stay afloat). As a non-swimmer, this watch was all that it said it would be and was simple/easy for my wife to understand and appreciate. In addition to the tech/tools, it is also a very sleek looking piece of "eye candy" which is more important than you might think. Out of the box, we know that it is going to provide long-term impact to her performance and health in the pool.

Additionally, from my interactions and questions with Symonz and the Swimmo Team, I found them to be incredibly pleasant and insightful. They were very quick in responding to me and empathetic/understanding with my non-swimmer questions. Thank you!

I've had this watch for about 2 1/2 years now. Like any new gizmo I had to use it a few times to get the hang of it. E.g., at first I thought it wouldn't hold a charge but I didn't have it fully connected to the charging cable.
What I like best is how clearly lit the display is so I can see data while swimming. The heart rate monitor is useless but that's not important to me.
My only complaint is that there's no Swimmo app for a PC where I could save my data to a file and export it to another training app. Again this is minor since I can add the data manually.
I'd give it 5 stars were it not for the HRM and no PC app. Overall this is a very good product.

Este producto ha tenido algunos errores anteriormente, pero ha mejorado mucho en los últimos meses. Gracias al reloj Swimmo he conseguido convertirme en una mejor nadadora con récords de distancia y ritmo.

This company seems young on the market but fighting it pretty well. I had some inconsistent connectivity experience on the first few uses and this was resolved after contacting support. I am glad this product satisfies my needs to track and progress on swim metrics.

ALMOST A SCAM. You can use it to tell time, but it is the most inaccurate, unresponsive piece of junk I have ever bought in a watch. I figured out within a day or 2 this watch was not for me because it didn't do what it said it would do within any reasonable interval of accuracy. When I looked to return it, I was told I had to send to Poland! :-0 Of course I would have to pay the postage which was as much as the watch. OMG. For $200 I have a great bit for comedy, but not a worth while watch for swimming in the least.

I have contacted with Swimmo "support" several times, their solutions do not work. Often the watch will not track results and instructs me to sync results even after I have synced. Disappointing.
The lap count is frequently off (giving odd number when must be even). Swimmo's answer, 'maybe I am pushing off the wall with different intensity on each lap' REALLY!
Don't waste your money on this product.

I love my Swimmo have used it for over a year and half. There is lots of complaining I read but it works excellently almost all the time. Ocassionaly it need to be reset or resynced but what bluetooth device doesn't?
Adam

Hello,
I got the swimmo watch too late. I am looking for return it. I have been looking for a phone number but there is nothing to contact you. Any way to do it here? Thanks,

Worked well for the first eight months. Now I can't get the daily time. It's very inconsistent with all its swimming options. It's difficult to access the information I want to use.

unfortunately you need to wear this watch to realise how difficult to use it is, how hard to sync it is, and how common incorrect lap counts are, and once you have worn this watch your 30 day money back guarantee is invalid. so you cannot get your money back no matter how dissatisfied you are. And yes i did contact your customer service. and no they weren't helpful. It was bought through a third party vendor, but you have advised them that i have to pay to send the watch to Poland at my own expense so that you can test it. I don't feel the watch is faulty i feel it is inaccurate. so my complaint is regarding the product, and how i have no means to try the watch without invalidating my 30 day money back guarantee and that fact isn't made clear in the terms.

I used the watch for about 6 months. Lap counting was very insistent, sometimes it was right, sometimes it was wrong. It was never consistently wrong, sometimes it would skip a lap at the start of my swim or at any stage after that. It seemed to just lose a lap sometimes even more.
Battery life started out great and then slowly got worst. Ending up after the 6 months only lasting a 1 hour swim.
I always had problems connecting to the Bluetooth on the phone.
I ended up buying an Huawei GT2 watch and it is a far better watch for swimming and has plenty of other useful features that the Swmmo couldn't dream of doing.

I have bought a swimmo watch and used it from July 2018 to October 2019, an estimated 240 hours of use at the most. Beyond the not exactly accurate lap counting, the hard tapping required and the difficulty to see it in an open pool environment, I was somehow very happy with it.

However, I had to stop swimming for 8 months due to a surgery and then the covid and to my surprise when I restarted swimming now, the swimmo watch display does not light up.

I followed the customer support suggestion to “take the watch to a dark room and see if the display does not show anything at all also in a completely dark setting, or is it just very dim” .

Once it was confirmed that the display was not lighting up I got this “Swimmo stands behind its Products" reply “We cannot replace the unit beyond the warranty period and a paid repair of this specific issue would not be feasible due to the way the watch is assembled and sealed”.

Their proposed solution was to buy a new watch at a “special” 25% discount. So, on top of the 200$ paid, spend 150$ more for a total of 350$ for a non performing, non repairable product that the company will not back after the warranty period regardless of it having a “by no means a common issue”.

I am totally disappointed and wish I would have read the 47% bad and poor reviews before buying it. I would recommend NOT TO BUY A SWIMMO WATCH and look for other watches than have not only the same functionalities but a lot more (i.e. apple) for, in the end, a similar price and a much better stand behind the product policies.

PS Users with the same problem could get a large and thick piece of black fabric, cover yourselves with it and go to the darkest spot in the locker room to turn the watch on and off before/after workout. You will not be able to check information during workouts but at least you will get some information and avoid wasting your money again.

Great service, used them a couple of times and are wonderful. Hope other compnies would follow

I had serious problem with my swimmo watch. After several advice, finally was solved. The help was quick and useful.

About 2 years ago I wrote a review about the Swimmo watch and its great potential. Now, 2 years later, Swimmo has unfortunately been outdated by other more advanced swim watches. There are now multiple watches on the market, which include way more detailed swim metrics (Stroke, stroke count, Swolf).

The updates they promised over again, never came. This is how they advertise: "Buy now and upgrade your watch later with free, automatic software updates! No need to buy new watch."
I have got my watch 3 years now and there has been one tiny little update, which did not improve the watch, but even broke the kick&drill mode almost entirely (at least in my case).

One of the reasons I bought the watch were those free updates in the future. I have been waiting for the stroke stats and even more for the implementation of the open water mode. Stroke stats is still being advertised on the website, but open water has already been removed for a longer period of time now (probably because of the very poor visibility of the watch outside).

I have emailed a lot with Swimmo, the customer service deserves credit for the way they answered all my emails. Unfortunately I have to be honest, I lost faith...

Same comments as the others, difficult to impossible to see the screen in sunlight (I swim outdoors) and it requires charging after each swim. Functions are clunky to use. Disappointed overall and I had the same experience with customer service when I expressed my issues to them. They explain away the issues but stop short of a resolution, which leaves you feeling like a sucker. You guys win for getting my wife’s money for a Christmas gift I used twice. Congrats!

UPDATE: Swimmo replied below, but I know of no email I was supposed to reply to. They explain their screen technology, but it doesn’t matter, it washes out in the sunlight. The short battery life is not addressed.

Disappointed. I’ve been using this watch for six months now and swim almost every day. I’m really disappointed even though Swimmo customer service helped me clarify ways the watch works. You cannot see the watch in any sunlight at all! It is visible when swimming in an indoor pool. The Tapping mechanism to turn the watch on, or pause it, is unreliable. Sometimes I have to put it on the charger to “wake it up” even though it’s fully charged. When I Tap to pause the watch (if your laps are not continuous), it does not always respond. It does not always measure the time of the lap correctly. I’d hoped to use it to measure and improve my swimming goals. But I’m giving up and will buy a Garmin Swim 2. I’d like to send the watch back (I’ve had it 6 months) as it’s advertising promises omit its shortfalls but I’ve wasted enough money. I CANNOT recommend the Swimmo.

And yes Swimmo I do double tap but it is reliably unreliable.

Swimmo I live in Australia where we mostly swim in sunlight but the visibility issue is not clear in you advertising.

My charger got thrown by accident...now i am unable go use my watch...dont know how or where because site is not giving me any kind of option...not cool....(!)..