This dealership have been super responsive of our initial enquiry and have helped guide us through the specification and ordering process. Nothing is too much trouble for them and they have made us fe... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Telephone call to make booking was very pleasant and efficient - was kept informed and reminded of booking - car collected at time stated - driver very pleasant -.was kept informed about service and... もっと見る
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I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service depar... もっと見る
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"Exceptional Service! I recently had my car serviced, and I couldn’t be happier. Claire F. was professional, efficient, and courteous. They went above and beyond to ensure my car was in top conditi... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
2 Wingfoot Way,Fort Parkway, B24 9HF, Birmingham, 英国
- 0121 439 0665
4.8
優良
245件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sytner Group - Bentley Birmingham からの回答
Good Afternoon Mr Kehoe, Thank you very much for your 5 star review and kind comments in regards to your experience with the team. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham.
Sytner Group - Bentley Birmingham からの回答
Good Afternoon Janette, Thank you very much for your 5 star review and kind comments in regards to your experience. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham
Sytner Group - Bentley Birmingham からの回答
Good Afternoon Mr Mckenzie, Thank you very much for your 5 star review and kind comments in regards to your experience. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham
Sheer professionalism
From the initial enquiry through to the final collection of my Bentayga on 27 Feb 2024, really impressed with Senior Sales Specialist, JOHN MACHIN.
Very professional approach throughout the process and ensured the collection process was a "WOW" moment, the best I've had and I've bought 5 x Bentleys in my time.
2024年2月29日
Sytner Group - Bentley Birmingham からの回答
Good Afternoon Mr Dewhurst, Thank you very much for your 5 star review and kind comments in regards to your experience with John and the team. We do hope you enjoy your new Bentley. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham
Sytner Group - Bentley Birmingham からの回答
Good morning Mr Smith, thank you very much for your 5 star review and feedback, it means a lot to the team and we look forward to welcoming you back into our business, kind regards from the team at Bentley Birmingham.
Superb teamwork and customer service.
The teamwork from everyone involved, from the greeting and coffee to the helpfulness of the service manager and team of technicians and valeting team that worked on the car and presented it back to me in pristine condition. I was fully informed throughout by e-mail, phone calls and a video commentary on the work needed and being done as it progressed. A credit to the dealership.
2024年2月22日
Sytner Group - Bentley Birmingham からの回答
Good morning Mr Chatwin, thank you very much for your 5 star review and feedback, it means a lot to the team and we look forward to welcoming you back into our business, kind regards from the team at Bentley Birmingham.
Sytner Group - Bentley Birmingham からの回答
Good afternoon Mr Williams, thank you for your star rating and feedback, as discussed on the phone please accept our sincere apologies for any inconvenience caused by the recent lapse in communication, we value your business and are taking steps the ensure this does not happen again. We look forward to welcoming you back into our Business in the future.
Excellent service from start to finish!
2024年2月12日
Sytner Group - Bentley Birmingham からの回答
Thank you very much for your 5 star review and we look forward to welcoming you back into the business, Kind regards The Team at Bentley Birmingham
recently purchased a gt speed with warning light
recently purchased a gt speed, on way home had a tyre warning light come on, noticed a nail in tyre when i got home, becky got me a new tyre without any hassle. outstanding service from start to finish.
thanks all will be coming back for the next bentley for sure..
2024年2月9日
自発的なレビュー
Sytner Group - Bentley Birmingham からの回答
Good afternoon Mr White, thank you very much for your 5 star review and we do hope you enjoy your new Bentley. We look forward to seeing you in the business again soon, Kind regards the Team at Bentley Birmingham.
Claire your service advisor is amazing…
Claire your service advisor is amazing and a credit to Sytner and the Bentley brand
2024年2月7日
Sytner Group - Bentley Birmingham からの回答
Peter, thank you very much for your 5 star review, Claire is delighted and we look forward to welcoming you back in the future, Kind regards Nick Hattersley, Bentley Birmingham.
Recent annual service and repair
Vehicle collected as agreed and efficient service completed on budget agreed. Initial refusal by warranty company altered after strong representation by Sytner . As ever staff most helpful and a joy to deal with.
2024年1月26日
Sytner Group - Bentley Birmingham からの回答
Good morning Mr Graham, thank you very much for your 5 star review and feedback, it means a lot to the team and we look forward to welcoming you back into our business, kind regards from the team at Bentley Birmingham.
Excellent communication throughout
2024年1月16日
Sytner Group - Bentley Birmingham からの回答
Mr Jones, thank you very much for your 5 star review and we look forward to welcoming you again in the future back into the business, Kind regards, The Team at Bentley Birmingham.
Thorough but overall disappointed
The actual service was excellent and very thoroug. As a balanced review I was disappointed the car was cleaned as I asked multiple times it shouldn't be. I also didn't like the suggestion the car couldn't be returned to me without certain work being completed. Finally, certain Advisories are included on the service history, other garages add to a side note.
2024年1月17日
Sytner Group - Bentley Birmingham からの回答
Mr Smith, we are delighted that you were pleased with the service we offered to you, and apologies we washed your car when you asked us not to . We very much hope to have the opportunity to look after you again in the future, Kind regards, The Team at Bentley Birmingham
Sytner Group - Bentley Birmingham からの回答
Good morning Mr Hourigan, thank you very much for your 5 star review and kind feedback. We look forward to seeing you in the business again in the future, kind regards the team at Bentley Birmingham.
The communication and politeness is the…
The communication and politeness is the best I’ve seen. Professional, honest service throughout
2023年11月13日
Sytner Group - Bentley Birmingham からの回答
Good morning Mr Haywood, thank you very much for your 5 star review and comments. We look forward to seeing you again in the future, Kind regards, Nick Hattersley, Bentley Birmingham.
"Exceptional Service!
"Exceptional Service!
I recently had my car serviced, and I couldn’t be happier. Claire F. was professional, efficient, and courteous. They went above and beyond to ensure my car was in top condition. From the moment I walked in, I felt like a valued customer. The work was completed promptly, and my car now runs like a dream. I highly recommend their services to anyone looking for quality car maintenance. Thank you!"
2023年11月12日
Sytner Group - Bentley Birmingham からの回答
Good morning, thank you very much for your 5 star review and kind comments. Claire also said thank you, we look forward to seeing you again in the future, Kind regards, Nick Hattersley, Bentley Birmingham.
Clare Taylor always cheerful and…
Clare Taylor always cheerful and efficient a good asset
To your company.
2023年11月2日
Sytner Group - Bentley Birmingham からの回答
Good morning Mr Joyner, wonderful feedback and Clare said thank you, thank you very much and we look forward to seeing you again in the future, Kind regards, Nick Hattersley, Bentley Birmingham.
Poor service, poor communication
Sold me a vehicle and included and told me I had a free service, then tried to charge me nearly £4000 for servicing my vehicle six months later. Placed tyres on my vehicle for £4500 without checking or querying with me and then returned my vehicle a week later without all of the work being completed. No courtesy car and no goodwill gesture. I've made a formal complaint
2023年10月1日
Sytner Group - Bentley Birmingham からの回答
Mr Mansoor, we note your review and are disappointed to receive its content. We are sorry you feel this way . Our understanding is you have how had 2 free services since you took delivery of your car and you confirmed in writing you wished for us to replace the tyres. The management team will be back in contact to conclude other matters, Kind regards The Team at Lamborghini Birmingham.
5 STAR
Been using Bentley birmingham som 15/20 years now from the reception ladies right thru to dealer principal all 5 star. I deal with Andrew Johnson who will and does everything he can to make it a great experience every time.A credit to your company.
2023年10月3日
Sytner Group - Bentley Birmingham からの回答
Good Afternoon Mr Street thank you very much for your 5 star review and compliments in regards to Andrew and the team. We are delighted that you've had great experiences and we look forward to welcoming you back into our business, Kind regards, Nick Hattersley, Bentley Birmingham
FIRST YEAR SERVICE
This was a trouble free experience, exceptional service from start to finish I have no issues whatsoever.
Other companies could learn a great deal from Bentley in Birmingham on how to offer after sales service and care.
2023年9月10日
Sytner Group - Bentley Birmingham からの回答
Good Afternoon Mr Rose, Thank you for your fantastic 5 star review and we are delighted you are pleased with the service the team here in Birmingham have given to you. We look forward to welcoming you back in the future, Kind regards Nick Hattersley, Bentley Birmingham
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