This dealership have been super responsive of our initial enquiry and have helped guide us through the specification and ordering process. Nothing is too much trouble for them and they have made us fe... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Telephone call to make booking was very pleasant and efficient - was kept informed and reminded of booking - car collected at time stated - driver very pleasant -.was kept informed about service and... もっと見る
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I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service depar... もっと見る
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"Exceptional Service! I recently had my car serviced, and I couldn’t be happier. Claire F. was professional, efficient, and courteous. They went above and beyond to ensure my car was in top conditi... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
2 Wingfoot Way,Fort Parkway, B24 9HF, Birmingham, 英国
- 0121 439 0665
4.8
優良
245件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
You dented my Aventador whilst on site
2023年7月10日
Sytner Group - Bentley Birmingham からの回答
Mr Moseley, my sincere apologies and I am aware we have already spoken with you in regards to the situation which we will fully rectify, Kind regards Nick Hattersley , Bentley Birmingham.
Everything on the sale went well and…
Everything on the sale went well and the car was very well prepared and handed over to me it first class order!
James Waterman was particularly helpful and efficient.
2023年9月7日
Sytner Group - Bentley Birmingham からの回答
Mr Sloan, thank you for your 5 star review and super feedback about James. Its very much appreciated and we thank you for your business, Kind regards Nick Hattersley, Bentley Birmingham.
Excellent service
Communication with the after sale team was excellent.
Julie Thomas in particular was first class.
2023年8月10日
Sytner Group - Bentley Birmingham からの回答
Good afternoon Tom and thank you very much for your great feedback. Julie is delighted and we look forward to seeing you again, Kind regards , Nick Hattersley, Bentley Birmingham.
Best new car collection ever, thanks Lucy.
I have bought many cars over the years and there used to be a bottle of champagne or a bouquet of flowers , so I have experienced that *
I asked the excellent Claire in service to transfer my personal items from my previous car ( which was in the workshop) to the new one.
When I arrived I asked Lucy if they had tied my THFC boxing gloves on the rear view mirror the same : 'Yes exactly how you had them so they don't fall down and block your view', and I have a surprise for you', which I forgot whilst doing the paperwork with top man Andrew.
When the cover over the car was removed Lucy had only put a genuine THFC teddy bear in between the front seats ( same as she had seen in the another car of mine ) !!
For me , she went so far out of her way to to that and gave me the best experience I have ever had when collecting a new car.
Claire then showed me the self leveling hub caps , and had them fitted as soon as I approved !
Terrific overall experience
2023年8月3日
Sytner Group - Bentley Birmingham からの回答
Mr Evans, thank you very much for your 5 star review and wonderful feedback regarding our team here in Birmingham. It is very much appreciated and we look forward to welcoming you back into the business, Kind regards, Nick Hattersley, Head of Business, Bentley Birmingham.
Sytner Group - Bentley Birmingham からの回答
Mr Pountney, thank you for your 5 star review and we look forward to seeing you in our business in the near future, Kind regards, The Team at Bentley Birmingham.
Customer service-good - fault finding poor
Customer service-no problem
Identifying faults- not impressed 😢
2023年7月6日
Sytner Group - Bentley Birmingham からの回答
Dear Mr Silver, We sincerely apologise for any inconvenience you may have experienced. We greatly value your feedback and would be more than happy to assist you further. I will reach out to you promptly to better understand your concerns and work towards a resolution. Thank you for bringing this to our attention. Karl Henderson General Sales Manager
As usual absolutely appalling.
2023年7月5日
Sytner Group - Bentley Birmingham からの回答
We note your 1 star review and its difficult to improve when you stay anonymous but you keep coming back when it is , as usual absolutely appalling? Would love to know your story so please do contact us directly and ask for Nick, Sean or Karl. Kind regards The Team at Bentley Birmingham
Awesome service
Awesome service. Great staff.
Always taken care of by Claire - does a phenomenal job and a credit to the Bentley team.
2023年6月20日
Sytner Group - Bentley Birmingham からの回答
Bally, thank you very much for your 5 star review and great feedback , especially in regards to Claire. We look forward to seeing you back in the business in the future, Kind regards The Team at Bentley Birmingham.
The helpfulness of the staff
2023年6月12日
Sytner Group - Bentley Birmingham からの回答
Mr Swanwick, thank you for your 5 star review and we look forward to seeing you again , kind regards, The Team at Bentley Birmingham
Sytner Group - Bentley Birmingham からの回答
Mr Singh, thank you very much for your 5 star review and we look forward to seeing you in the future, thank you for your business, Kind regards Nick Hattersley, Bentley Birmingham.
5 star
Always a 5 star experience, flawless service, amazing staff and customer service... absolutely faultless.
⭐️⭐️⭐️⭐️⭐️
2023年5月21日
Sytner Group - Bentley Birmingham からの回答
Mr Locke, thank you very much for your 5 star review, the team here are delighted and we look forward to seeing you again in the future, Kind regards Nick Hattersley, Bentley Birmingham.
Sytner Group - Bentley Birmingham からの回答
Mr Hubbard, thank you very much for your 5 star review and we look forward to serving you again in the future, The Team at Bentley Birmingham
the salesman Alex made the transaction…
the salesman Alex made the transaction really simple and smooth and was very knowledgeable about the product .
great attention to detail on the collection day with how the vehicle was unveiled.
2023年3月30日
Sytner Group - Bentley Birmingham からの回答
Mr Edwards, thank you very much for your 5 star review, Alex is delighted to get your feedback and clearly hit the spot with you. We look forward to seeing you again in our business, Kind regards, Nick Hattersley, Bentley Birmingham.
Great service as always.
2023年4月6日
Sytner Group - Bentley Birmingham からの回答
Mr Rutter, your 5 star review is very much appreciated and we look forward to welcoming you into our business in the future, Kind regards The Team at Bentley Birmingham.
Collection and delivery of both…
Collection and delivery of both vehicles being serviced all ran smoothly and to budget
2023年4月4日
Sytner Group - Bentley Birmingham からの回答
Mr Marsden, thank you for your 5 star review and we are delighted that all went smoothly and to plan, Kind regards, The Team at Bentley Birmingham
Always super service in every aspect…
Always super service in every aspect from the team at Bentley Birmingham.
2023年4月4日
Sytner Group - Bentley Birmingham からの回答
Mr Massarella, thank you for your continued support of our business and we very much appreciate your 5 star review, Thank you from the Team at Bentley Birmingham
I have been coming here for a service…
I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service department kept me updated on my advised repairs without being pushy like some garages can be. The Birmingham staff are always friendly and courteous and the service dept workmanship is very professional and of high quality . The aftercare call is also a very appreciated little touch .Thank you
2023年3月28日
Sytner Group - Bentley Birmingham からの回答
Cynthia, Good morning and thank you very much for your wonderful review, Sarah is delighted that her efforts are recognised and we thank you very much for your business, Kind regards, Nick Hattersley, Bentley Birmingham
Sytner Group - Bentley Birmingham からの回答
Mr Goode, thank you very much for your 5 star review and we look forward to welcoming you again into our business, Kind regards Nick Hattersley, Bentley Birmingham.
Zoe Norton was most helpful with my…
Zoe Norton was most helpful with my booking and in resolving my queries. Excellent service.
2023年3月19日
Sytner Group - Bentley Birmingham からの回答
Thank you for your 5 star review, Kind regards The Team at Bentley Birmingham
Sytner Bentley and Lamborghini always…
Sytner Bentley and Lamborghini always provide a great service. I have been using them now for a few years. The staff are extremely helpful. I always contact Claire Foster whenever I need to book my car in for a Service or complimentary Winter Health Check. She goes above and beyond and always provides a great service. She ensures all my requests are taken care of, she updates me regularly via email and phone when my vehicle is in the workshop and ensures it is returned back to me washed and cleaned within the time promised.
I use a number of dealerships in and around Birmingham to Service my other vehicles, Sytner Bentley and Lamborghini are by far the best prestige dealership I have used.
2023年3月4日
Sytner Group - Bentley Birmingham からの回答
Thank you very much for your compliments of Claire's attentive service , she will be delighted and we look forward to welcoming you back to our business, Kind regards Nick Hattersley, Bentley Birmingham.
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