I've always been very impressed with the Audi personel at Derby Audi. Very polite and helpful kept me updated on my car's service & mot. They loaned me a beautiful hire car . I'm deciding wethe... もっと見る
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I had an amazing experience with Derby Audi. On my first visit, Matthew was really helpful in speaking through my options with me and giving me all of the information I needed. I booked a test drive a... もっと見る
企業が回答しました
Really poor experience with car left in a worse state than when it was taken in Poor and incorrect communication
Contacted Nottingham Volkswagen who didn’t know how to help. Went on to Contact derby Audi who sent Andy their mobile vehicle technician. Wow what a guy, very knowledgeable, knew exactly what needed t... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Royal Scot Road,Pride Park, DE24 8AJ, Derby, 英国
- 01332 546800
4.4
優良
990件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I am extremely disappointed with everything and will not be visiting again
I am extremely disappointed with the level of service I received from Derby Audi.
I booked my vehicle in specifically with Derby Audi after being assured that a courtesy vehicle would be available. I live in Burton upon Trent and chose this dealership over my usual one in Tamworth, as they were unable to provide a courtesy car for several months. Derby Audi confirmed at the time of booking that a courtesy vehicle would be provided.
However, upon arrival for my appointment, I was told that no courtesy vehicle was available. I was not contacted in advance to be informed of this. Had I been made aware, I would have rearranged my booking and avoided the significant disruption that followed.
As I am pregnant, this situation was particularly distressing and difficult to manage. I was left stranded at the dealership and had to rely on a neighbour to collect me, who also had to collect my three children from nursery and school. This caused considerable inconvenience not only to myself but also to others who had to change their plans at short notice.
To make matters worse, the communication from the dealership has been extremely poor. I made multiple attempts to contact them via phone, voicemail, and WhatsApp throughout the day, but received no response. I had to turn up at the dealership the next morning to find out when I was getting my car back.
In addition, when I later received my vehicle, I found that not all of the work that should have been carried out had been completed, and the car had not been cleaned at all. This is unacceptable and falls well below the standard expected from a premium brand such as Audi.
Overall, I find this level of service completely unacceptable. The issues are not only the lack of a courtesy vehicle, but also the failure to communicate in advance, the lack of response throughout the day, and the incomplete work carried out on my vehicle.
2026年6月15日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Sytner Group - Derby Audi からの回答
Dear Neil, thank you ever so much for your kind words. We’re delighted to hear that Gareth and James looked after you so well during your visit. It’s always our aim to provide a friendly and professional service, and it’s wonderful to know this was reflected in your experience. Your feedback is greatly appreciated and motivates the whole team to continue delivering the highest standards. We look forward to welcoming you back to Derby Audi in the future. Best wishes, The Derby Audi Team
Harry and Jessica looked after me well…
Harry and Jessica looked after me well - including sorting a good price out on a new tyre so the MOT could pass.
2026年5月19日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Good afternoon and thank you very much for your kind words and for taking the time to share your experience with Derby Audi. We are delighted to hear that our communication met your expectations and that you found our service to be excellent. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best regards, Derby Audi Team
Very quick to examine a bad dent on the…
Very quick to examine a bad dent on the rear of the car. Very friendly with very accurate quote and really transparent and clear about what needed doing and cost. Were able to start work and finish the work that same week and the results were sparkling. Great service.
2026年6月8日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Julian, thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our service friendly, transparent, and efficient. It’s great to know that the quote was clear and that we could complete the work promptly to your satisfaction. Your appreciation means a lot to the team, and we’re pleased the results were sparkling. We look forward to assisting you again in the future. Best regards, Derby Audi Team
Great customer service from beginning…
Great customer service from beginning to end. Gareth and the body shop team did an excellent job.
2026年6月12日
自発的なレビュー
Sytner Group - Derby Audi からの回答
James thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Gareth and the body shop team provided excellent service throughout. It’s always our aim to ensure every customer feels valued and well cared for from start to finish. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Derby Audi in the future. Best regards, The Derby Audi Team
Outstanding service from everyone
Outstanding service from every person I came in contact with. Jessica & Shaun were exceptional in explaining everything in detail & went above & beyond! So great to have an amazing team at my local Audi garage!
2026年6月5日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you ever so much for your wonderful review. We are absolutely delighted to hear that Jessica and Shaun provided exceptional service and took the time to explain everything in detail. It’s fantastic to know that our team made such a positive impression and that you feel well supported at your local Audi garage. Your kind words truly mean a great deal to us all. We look forward to welcoming you back in the future. Best wishes, Derby Audi Team
Completed work under warranty which was…
Completed work under warranty which was ok hard to mess up. Second time I asked for a health check and didn’t complete it aswell as the car wash being terrible just been sprayed with a hose. Also asked my preference for courtesy car as I drive auto and they booked me a car out on my conformation and on the day fobbed me off with a manual car which made me uncomfortable and just overall poor service.
2026年6月5日
自発的なレビュー
Excellent experience
Shaun went out of his way to ensure I received top quality and care, thankyou.
2026年6月3日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Dear Joanne, thank you ever so much for your kind words. We are delighted to hear that Shaun provided you with such excellent care and attention. It is always our aim to ensure every customer receives the highest quality service, and your feedback truly honours our efforts. We greatly appreciate you taking the time to share your experience and look forward to welcoming you back to Derby Audi in the future. Wishing you all the very best. Kind regards, The Derby Audi Team
Excellent staff
Excellent staff
Good communication
Clear info on what would be happening
2026年6月2日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Carol. Thank you very much for your kind words and for taking the time to share your experience with us. I am delighted to hear that our staff provided excellent service and that communication was clear throughout your visit. It is always our aim to keep customers well informed and comfortable with every step of the process. Your feedback is greatly appreciated. We look forward to welcoming you back in the future. Thank you, Matt Lane - Head of Business
Absolutely shocking service
Absolutely shocking service. Had nothing but problems since purchasing our car and the lack of customer care after the sale is abysmal. Wasn’t told until we went to collect that the spare key was missing. Then made to wait nearly 3 weeks for a new one. Fault on the car and after 2 week in their workshop it’s still not sorted. Now expected to be without the car for another week and no courtesy car. Wouldn’t even bother to escalate to the sales manger. Don’t even trust they’ve done what they say to try and repair the issue. Communication… what’s that?
2026年5月27日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Kyle, I am sorry to hear about your disappointing experience with Derby Audi. The level of service you describe falls far short of our standards, and I would like to invite you to contact me directly on matthewlane@sytner.co.uk, as I would be keen to discuss your concerns further and work towards a resolution. Thank you for bringing this to our attention. Matt Lane - Head of Business
Customer focused
Every person in the dealership is friendly and accommodating they all aim to please and Jessica handled my service perfectly. Thanks to all
2026年6月1日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Amanda, thank you ever so much for your kind words. I am delighted to hear that you found everyone at the dealership friendly and accommodating. It’s wonderful to know that Jessica handled your service perfectly and made your experience a positive one. Your feedback truly means a lot to us and encourages the whole team to continue providing excellent service. See you soon, Matt Lane - Head of Business
Well looked after while I stayed all…
Well looked after while I stayed all day while work was being done. Given lunch. Rescued on the second day when I had a puncture on my way to the Derby dealership. Efficient work by service team
2026年5月28日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Peter, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear you felt well looked after during your visit and that our team could assist you promptly, especially with the puncture situation. It’s great to know you appreciated the lunch and found our service efficient. We look forward to welcoming you back in the future. Matt Lane - Head of Business
Need front facing service advisors, not hidden away in an office
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it’s not fair on the reception staff, who are very nice people but who are not technically trained and end up fetching the service advisors out anyway. Car cleaned good as requested, workmanship good. Video of car informative.
2026年5月27日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Michael, thank you for your thoughtful feedback. We’re pleased to hear you found our staff lovely and appreciated the cleanliness and workmanship on your car, as well as the informative video. We understand your concerns regarding the service advisors being based in an office rather than front-facing. Your comments about the this are noted, and we will take it on board and discuss in our next leadership review. We value your input and hope to continue providing a positive experience for you in the future. Matt Lane - Head of Business
Great service from Sytner Drive…
Great service from Sytner Drive Accident Aftercare. Took charge of everything and I had to do nothing whilst my car was repaired after a third party fault Accident. They even dealt with the others parties insurance. I would definitely use a gain and the standard of work was excellent
2026年5月22日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Gary, thank you very much for your kind words and positive feedback. I am delighted to hear that the Sytner Drive Accident Aftercare team made the process straightforward and stress-free for you, especially when dealing with the third party’s insurance. It’s wonderful to know you were pleased with the standard of work on your car. Your recommendation means a great deal to us, and we look forward to assisting you again in the future. Matt Lane - Head of Business
Great experience
Great experience. Found the exact car I wanted within my price range. Excellent customer service especially from Norman
2026年5月19日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Claire, thank you very much for your kind words and for taking the time to share your experience with us. I am delighted to hear that you found the exact car you wanted within your price range and that Norman provided excellent customer service. It’s always our aim to make the car buying process as smooth and enjoyable as possible. Your positive feedback is greatly appreciated and motivates us to continue delivering the best service to all our customers. Matt Lane - Head of Business
Top notch service!
I had a great experience with Audi Derby, my car got crashed into last month and with the help of Gareth Oates and James Lester, I was quickly back on the road, the whole process was seamless and I can’t fault them! I would always recommend Audi Derby to anyone if they were to purchase an Audi :)
2026年4月16日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you very much for your kind words and positive feedback. I am delighted to hear that Gareth and James were able to assist you promptly and make the entire process seamless after your unfortunate accident. It’s wonderful to know you’re back on the road and satisfied with the service provided. Your recommendation means a great deal to us, and we truly appreciate you choosing Audi Derby. We look forward to welcoming you again in the future. Safe driving and see you soon. Matt Lane - Head of Business
Avoid Audi Derby like the plague all
Avoid Audi Derby like the plague all. Just had my A5 serviced which ended up costing me over £700! No transparency in pricing , constant high pressure up selling all the time, ultra confusing list of services. Went in for what I thought was a 20k service at £340 but turned out that was the cost just for an oil change! Never going again and never buying an Audi again. I’ve met double glazing salesmen with fewer sharp practices!
2026年5月5日
自発的なレビュー
Car purchase
Your salesperson, Joel made the purchase an the car a v pleasant experience. He was extremely helpful, humerous and friendly.
2026年4月21日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Robert. Thank you ever so much for your kind words. I am delighted to hear that Joel made your purchase and overall experience so pleasant. It’s wonderful to know he was helpful, humorous and friendly throughout. Your feedback truly means a lot to us and encourages the whole team to continue providing excellent service. We hope you are thoroughly enjoying your new car and look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Recalled at Audi Derby
I recently had my car recalled at Audi Derby, and I must say the experience was excellent. The team handled the recall efficiently, and the process of getting my vehicle fixed was smooth and straightforward. The customer service throughout was outstanding, staff were polite, knowledgeable, and kept me informed at every step. I left feeling confident about the work done and very satisfied with the overall service.
2026年4月23日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi AJ and thank you very much for your kind words and for taking the time to share your experience with us at Audi Derby. We are delighted to hear that the recall process was smooth and that our team provided polite, knowledgeable, and attentive service throughout. It is always our aim to keep customers well informed and confident in the work carried out. Your satisfaction means a great deal to us, and we truly appreciate your positive feedback. Matt Lane - Head of Business
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