I've always been very impressed with the Audi personel at Derby Audi. Very polite and helpful kept me updated on my car's service & mot. They loaned me a beautiful hire car . I'm deciding wethe... もっと見る
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I had an amazing experience with Derby Audi. On my first visit, Matthew was really helpful in speaking through my options with me and giving me all of the information I needed. I booked a test drive a... もっと見る
企業が回答しました
Really poor experience with car left in a worse state than when it was taken in Poor and incorrect communication
Contacted Nottingham Volkswagen who didn’t know how to help. Went on to Contact derby Audi who sent Andy their mobile vehicle technician. Wow what a guy, very knowledgeable, knew exactly what needed t... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Royal Scot Road,Pride Park, DE24 8AJ, Derby, 英国
- 01332 546800
4.4
優良
990件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great follow-up service from Shaun and…
Great follow-up service from Shaun and the team at Derby
2026年2月28日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you very much Andrew, for your kind words and for taking the time to share your experience. We are delighted to hear that Shaun and the team provided you with great follow-up service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is truly appreciated and motivates us to maintain the high standards we strive for. We look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Fantastic experience from start to…
Fantastic experience from start to finish, many thanks to Ethan and Alex for their kind attention to detail.
2026年2月28日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Mr Burkinshaw. Thank you very much for your kind words and for taking the time to share your fantastic experience with us. We are delighted to hear that Ethan and Alex provided such attentive and detailed service throughout your visit. It is always our aim to ensure every customer feels valued and well cared for. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
poor service
Second visit in a month for planned service work. both occasions dropped car off at 8.30 and last time vehicle wasnt ready until after 5pm and this time called at 4.30 and was told car would be ready in 45 mins. Turned up at 5 and car not ready until 6pm due to issue with gearbox service. poor communication around issues and nearly never got car back until last minute. Wont be booking in here again.
2026年2月27日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Dear John, we apologise for the delays and poor communication you experienced during your recent visits. We understand how frustrating it must have been to wait longer than expected, especially with the unexpected gearbox service issue. Your feedback is important to us, and we regret that we did not meet your expectations on this occasion. We would like to invite you to contact our Head of Business, Matthew Lane, at matthewlane@sytner.co.uk to discuss your concerns further. Kind regards, Derby Audi Team
Sytner Group - Derby Audi からの回答
Dear John. Thank you very much for your kind words. We are delighted to hear that you found the process simple and straightforward. At Derby Audi, we always strive to make every experience as smooth and enjoyable as possible for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and hope to continue providing the excellent service you deserve. Best wishes, The Derby Audi Team
Poorly run and half baked services
Altered my feedback after Derby Audi went out their way to resolve the issues I had which certainly makes things better.
2026年2月27日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Dear Mr Wright, we apologise for the experience you have described and understand your frustration regarding the servicing and communication issues. We take your concerns seriously, especially regarding the Haldex unit service and data protection matters. We would like to invite you to contact our Head of Business, Matthew Lane, at matthewlane@sytner.co.uk, who will be happy to discuss your concerns further and work towards a satisfactory resolution. Kind regards, Derby Audi
Bayley at Derby Audi was absolutely…
Bayley at Derby Audi was absolutely amazing when dealing with our new car order. Nothing was too much trouble, great communication along the way, definitely a 5 star service.
2026年2月20日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you so much Kirsty, for your wonderful 5-star review. We’re delighted to hear that Bayley provided such excellent service throughout your new car order. It’s always our aim to ensure communication is clear and that nothing is too much trouble for our customers. Your kind words mean a great deal to the team here at Derby Audi. We hope you enjoy your new car and look forward to welcoming you back in the future.
Brilliant communication from Billy and…
Brilliant communication from Billy and Ethan, knowledgeable about the products and helped me find a car that was right for me and ensured a smooth handover - a very positive experience
2026年2月21日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Dear Jessica. Thank you ever so much for your kind words. We’re delighted to hear that Billy and Ethan provided brilliant communication and expert knowledge to help you find the perfect car. It’s wonderful to know the handover process was smooth and that your overall experience was very positive. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it. Wishing you many happy miles in your new vehicle! Best regards, Derby Audi Team
I had the pleasure of having Bayley…
I had the pleasure of having Bayley assisting me with my car, he was friendly and super helpful from day 1. Thanks for all your help Bayley!
2026年2月20日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Dear Jay, thank you very much for your kind words. We’re delighted to hear that Bayley was friendly and super helpful throughout your experience. It’s always our aim to provide excellent service from day one, and it’s wonderful to know that this was reflected in your visit. Your feedback is greatly appreciated, and we will be sure to pass on your thanks to Bayley. We look forward to assisting you again in the future. Best wishes, Derby Audi Team
Sytner Group - Derby Audi からの回答
Hi Adrian, thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the service easy, straightforward, and professional. I look forward to welcoming you back to Derby Audi in the future. Matt Lane - Head of Business
Car buying experience at Sytner Audi Derby
From start to finish and throughput the whole experience we were looked after very well making the entire process very enjoyable. The whole staff at Sytner were friendly and very helpful. Joshua Rowley was Our sales executive who made us feel welcome from the start. He was knowledgeable and friendly and was very attentive to all our needs. He was one of the best sales Executive’s I have encountered. I would have no issues dealing with Joshua or Sytner Audi Derby in the future and would recommend anyone to give them a try.
2026年2月10日
自発的なレビュー
Norman was an excellent sales
Norman was an excellent sales
Person; he listened to our requirements and gave us plenty of time to test drive the car. His methodical approach was very refreshing.
2026年2月1日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Colin, Thank you very much for your kind words. I am delighted to hear that Norman provided such a positive experience during your visit. It’s great to know he listened carefully to your requirements and allowed you ample time to test drive the car. I appreciate you taking the time to share your feedback and hope you continue to enjoy your new vehicle. See you soon, Matt Lane - Head of Business
Audi Body Shop service
Gareth was very professional, helpful and efficient, keeping me up to date with details of my body shop experience.
I would recommend this service to anyone.
2026年2月6日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Lynn, Thank you very much for your kind words and for taking the time to share your experience. I am delighted to hear that Gareth was professional, helpful and kept you well informed throughout your body shop visit. Should you require any further assistance in the future, please do not hesitate to get in touch. Matt Lane - Head of Business
Gareth was extremely good took car of…
Gareth was extremely good took car of everything smoothly very happy with service and body work highly recommend
2026年2月3日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Shabana, Thank you very much for your kind words and for taking the time to share your experience. I am are delighted to hear that Gareth looked after everything smoothly and that you are very happy with the service and bodywork provided. See you soon, Matt Lane - Head of Business
Chloe went above and beyond to make my visit exceptional
My Service adviser chloe was wonderful and made my visit a 5 star experience. She is a credit to your company.
2026年1月24日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Shelley, Thank you ever so much for your kind words. Matt Lane - Head of Business
Helpful and supportive throughout
Luca was helpful from the beginning, helped me find the perfect car and answered all the questions we had. He even replied to questions on his days off. On the day of handover everything ran smoothly and it felt like a very special day. Simon and Billy also helped and were very supportive. Thank you all!
2026年1月29日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Lizzy, thank you for your wonderful review. We’re delighted to hear that Luca, Simon and Billy provided such excellent support throughout your car-buying experience. It’s great to know that everything ran smoothly on the day of handover and that you felt it was a special occasion. Wishing you many happy miles in your new car! See you soon, Matt Lane - Head of Business
Sytner Group - Derby Audi からの回答
Hi Steve, Thank you ever so much for your kind words. I am delighted to hear that you consistently find our staff pleasant, friendly, and attentive. See you soon, Matt Lane - Head of Business
Audi A6 purchase and Mobile service
I've just bought an Audi A6 from Derby Audi, and the service from Ethan on the sale has been second to none, can't thank you enough, the process from viewing the car to the purchasing was fantastic so thank you. I had a small issue with the car in terms of a software update being needed, and Ethan organised for Andrew the mobile Tech to come out to my property and again, what great service, thanks Andrew for your work sorting out the issue and for being prompt with both communications and work on the car.
2026年1月30日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you, Hadley, for your wonderful review. I am delighted to hear that Ethan provided exceptional service throughout your purchase of the Audi A6 and that Andrew was able to promptly resolve the software update issue at your property. It’s fantastic to know the entire process was smooth and enjoyable for you. Your kind words mean a great deal to the team here at Derby Audi, and we truly appreciate you taking the time to share your experience. Enjoy your new car! See you soon, Matt Lane - Head of Business
Great communication from service team…
Great communication from service team and technician.
2026年1月27日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Darryl, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our service team and technician communicated clearly and effectively throughout your visit. See you soon, Matt Lane - Head of Business
Great experience
Great experience, from the meet and greet as you drive into the car park, to all the staff was 5*. Would highly recommend Audi Derby.
2026年1月26日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Hi Nick, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that from the moment you arrived, our team provided a five-star service. See you soon, Matt Lane - Head of Business
Andrew the mobile technician .
Andrew the mobile technician is the most likeable and trustworthy person that you could wish to deal with. He gave a first class service from start to finish and explained everything very clearly.
First class
2026年1月16日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you very much for your kind words and positive feedback. We are delighted to hear that Andrew provided you with a first-class service and that his clear explanations made the experience straightforward and reassuring. It is always our aim to ensure every customer feels valued and confident throughout their service. Your recognition of Andrew’s professionalism and trustworthiness means a great deal to us. We truly appreciate you taking the time to share your experience with Derby Audi.
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